FAQs

Why should I buy a car at CARS24?

CARS24 is revolutionizing and regularising the way pre-owned cars are bought in the UAE. Buying a car is an important decision for every buyer, and we give you a simple method and quality assurance to make the process a breeze. Here’s what we offer.

• Buy completely online - Browse, buy, finance, pay through a simple online process from the comfort of your home.
• Variety - Our extensive car catalog has every car make, model, brand and colour you’re looking for.
• Warranty - All our cars come with a complimentary service warranty, ranging from 3 Months / 5K Kms to 12 months / 20K Kms. In addition, you have the option to purchase a 12-month extended warranty.
• 7 day easy return, 100% refund - Buy a car, own it for 7 days and then return it if you change your mind! If you’re not fully satisfied with your purchase, you can return it for a 100% refund, just like anything else you order online.
• Free insurance and registration - We’ll handle all the paperwork and give you free insurance, and free registration.
• Free home delivery - The car you purchase comes home to you. We’ll deliver it to you, at no extra delivery charges.

Where are your cars located?

All cars in our catalog are located in CARS24 hubs across the UAE, where we conduct our rigorous vehicle inspection process. Once you reserve any car online, we ship it to the hub closest to you or deliver it right to your doorstep.

How can I buy a car on CARS24?

If you've ever bought clothes or groceries online, you already know how this works! It's simple, and can be done in easy steps.

• Book it online: Start by browsing the huge variety of cars listed here. Use our Car Finder to help you narrow it down as per the style, brand or colour of your choice - all of which have been inspected on 150+ parameters. When you find that perfect car, you can check out its features, see the pictures, and look at the car from every angle with the 360 view. Now go ahead and reserve it by paying a nominal refundable fee.
• Test drive it: Go on a drive, and decide if you’re satisfied with the quality and whether you want to buy it. If you don’t, your deposit gets fully refunded.
• Payment and delivery: If you want to make this car yours, complete the payment. Here, you can also take care of the paperwork and documentation so we can transfer the ownership to you. The car is then delivered to your home OR you can choose to pick it up from the nearest CARS24 Hub. You now have a new car. Congratulations!
• 7 day trial or full refund: While we’re sure that you will love the car, we give you 7 full days to drive it, test it to your heart’s content. If you’re not satisfied, you can return it within 7 days for a full refund, no questions asked!

Are all the cars certified by CARS24?

Absolutely. Every one of our cars has passed a 150+ point technical inspection and an RTA check, so they’re of perfect quality. What’s more, all our cars come with a complimentary service warranty, ranging from 3 Months / 5K Kms to 12 months / 20K Kms. In addition, you have the option to purchase a 12-month extended warranty.

How does CARS24 price the car listed on the platform?

All the prices are reasonable and competitive, assigned by experts after taking multiple factors into consideration. We factor in:

• Car's basic details: Make, model, trim, age, Km driven, etc.
• Car's condition: Each car undergoes a rigorous 150+ checkpoint inspection and is priced according to its condition. Any refurbishment work and additional features installed also impact the final price of the car.

What is the final price that I have to pay?

The price you see listed on the website is the final price you pay. We have no extra charges for insurance, registration and delivery!
Do note, if you opt for finance through CARS24, an extra fee for processing the evaluation certificate will apply, which will be paid to the processing bank.

Is the price of the car negotiable?

You will not feel the need to negotiate at all. You’ll see, all the prices are reasonable and competitive. We are 100% online, and hence save on expensive rental/staff costs, and so you save on those additional fees as well.

And don’t forget, any car purchased from us brings with it several benefits - a comprehensive 24-months warranty, free registration transfer and insurance, free home delivery, zero cancellation or return charges, and an unbeatable 7-day test ownership program. You’ll find the experience and benefit worth the amount you pay!

What car details can I find on your website?

All the details you want, need, or feel like checking up on to make an informed buying decision. We’re committed to giving you a seamless and fully transparent transaction, so we list an abundance of information on each car page, including a detailed 150+ point inspection report with input from our auto experts. If you pick a car, here’s what you’ll find about it:

• Cars specifications: Make, model, variant, car manufacturing year with 360 degree views of the exteriors.
• Car details: Kms driven, fuel type, engine type, drive type, drivetrain, transmission, trim.
• Inspection and verdict: Exteriors, electrical, interiors, engine, transmission, air conditioning, steering, suspension and brakes.

Will the car come with new tyres?

If the tyres are more than 5 years old and/or the tread depth of the tyres is less than 3.0mm, we would replace the tyres. The spare tyre is replaced if it does not meet the approved RTA standards.

If a car has been repainted, does it mean it was involved in an accident?

Not necessarily. Sometimes a repaint is required to return a car to its best condition as small scratches and dents are unavoidable.

Are the cars repainted before they go on sale?

After inspecting a car on 150+ Parameters, depending on what is needed, we do whatever it takes to return it to its best condition!

Does each car come with new brake pads and brake discs?

All cars are inspected on 150+ parameters in which we check the brake pads and discs. The same will be replaced if the thickness is below the vehicle manufacturer guidelines.

What is the difference between open and exclusive booking?

Open Booking
You can make an open booking by paying a nominal and refundable amount of 99 AED. It allows multiple customers to test drive the car. The one who pays the 1000 AED first will have exclusive right to purchase the car. However, your booking might get canceled if another customer exclusively reserves it before you.

Exclusive Booking
You can make an exclusive booking by paying an upfront token amount of 1000 AED and exclusively book this car for 96 hours. This token amount will be adjusted in your final purchase amount.

What happens after I make an open booking?

After you make an open booking on the car for a nominal amount of 99 AED, A relationship manager will help you schedule a test drive. However, your booking might get canceled if another customer exclusively reserves it before you.

Is the booking amount refundable?

100% refundable. The amount you pay for reservation is only blocked by your bank, and is auto released instantly after 96 hours when the booking expires. Do check your bank account balance to confirm this refund after the booking period lapses!

What happens if I make an open booking?

An open booking allows multiple customers to test drive the car. However, exclusive rights to the car will be given to the customer who pays the token amount first.

Why do I need to exclusively reserve the car?

Once you decide you like a car, you can book the car exclusively by paying a token amount of 1000 AED before another customer books it. This gives you exclusive rights to the car and gives you the time to book a test drive and make a decision without any hurry.

What happens after I book the car?

Once you reserve the car exclusively by paying an adjustable amount of 1000 AED, A relationship manager will help you with the next steps - from test drive, to documentation, registration and more.

Is the reservation/Token amount refundable?

100% refundable. If your booking expires or you wish to cancel your booking, the Token amount will be refunded and will be credited in your account in 5-7 days. If you decide to purchase the car, the token amount will be adjusted in your final purchase amount.

What is the minimum loan amount I can apply for?

Most of the banks have a minimum loan amount of AED 2500/- However the minimum loan amount offered by DIB is AED 15000/-.

How and when do I pay for the car transaction?

CARS24 transactions are done completely online. You can make the payment through bank transfer, cheque, debit card, or credit card.

What is DBR?

DBR is Debt Burden Ratio and is used to measure an individual’s ability to manage monthly payments and repay debts. It is calculated by dividing the total recurring monthly debt by gross monthly income, and it is expressed as a percentage. DBR is capped at 50% by the Central Bank of the UAE.

What is the loan tenure?

Loan tenure is the term of the loan. The maximum loan tenure offered by banks is 5 years or 60 months.

Can I get my CARS24 purchase financed?

Yes! CARS24 will assist you with finance options for your car purchase through our partnered banks and other financial providers. Our Relationship Manager will coordinate with you post-booking and assist in applying for finance on your behalf. Do note however, financing approval depends on the banks' terms and conditions as well as your loan eligibility.

What are the documents required to avail a loan?

The bank will require the following types of documents for processing your loan:
Identity documents: Passport / Emirates ID/ Visa / Family Book for UAE nationals.
Income documents – Salary Certificates/ Bank Statement/ Audited financials (for self-employed individuals)

What are the applicable charges while availing the loan?

Every bank and type of loan will have different charges on availing the loan. However, a processing fee is payable across all banks, which will be 1% of the loan amount or 500 AED whichever is higher.

What is the maximum loan amount I can apply for?

The maximum loan amount that can be applied for is AED 5,00,000/-

What is the interest rate?

Interest rate is a rate that the bank charges on the loan availed by the customer, and is calculated on the full original loan amount for the whole term without taking into consideration the periodic payments. In other words, interest is charged on the full amount of the loan throughout its loan tenure.

The interest rate that the bank will charge will vary from 3.25% to 5.30% depending on your salary bracket, industry of work, and other factors.

Can I pay my loan back earlier than planned?

Yes, most banks will give you the option of paying back your loan earlier, subject to applicable fee and terms agreed at the time of availing the loan. This is called “Early Settlement”.

What loan amount am I eligible for?

Once you apply for a loan, the bank will assess your eligibility basis your monthly income, DBR and other factors, and finance upto 80% of the total vehicle cost, as mandated by the central bank of UAE.

How can I get my car financed?

If you require a loan to buy that dream car, our Relationship Manager will help connect you with multiple banks that offer loan facilities. The basic requirements for loan eligibility are a regular income and a resident visa. Get started on this process here!

Can I get my vehicle's registration transferred myself?

Don’t bother! Our experts will take care of the entire process, to give you a hassle-free experience.

Do I need to buy new insurance for my car?

No! Every car purchased at CARS24 comes with vehicle insurance, at no additional cost.

What is the type of Car Insurance plan I get?

Cars24 provides you with a Comprehensive Insurance coverage plan, which covers car loss or damage, liability to third parties, and provides roadside assistance, along with personal accident cover to the owner/driver.
Please note, our policy does not cover agency repair costs. For any damage, the repairs are carried out at third-party workshops/garages.

How does registration/ ownership transfer work?

CARS24 will take care of the entire RTA registration process for you. We will get all the relevant documents from you during the purchase process, and complete the registration at the RTA. If the RTA mandates the customer to be present, only then will your presence be required.
Note: Except Dubai, all EMIRATES mandates customer presence during registration.

How much will you charge for ownership transfer?

Nothing at all! There is no extra cost for registering the car in your name.

What documents will I be required to submit during the purchase process?

You will need the following documents at the time of purchase:
For Full Payment:

• Emirates ID
• Passport and valid residence visa
• Driving License

• Emirates ID
• Passport and valid residence visa - 6 Months validity
• Driving License
• Salary Certificate (if salaried)
• 3 months bank statement (if salaried)
• 6 months Company's bank statement (if self-employed)
• Trade License (if self-employed)
• MOU or Board Resolution (if self-employed)

How will I know if my scheduled pick-up or delivery is confirmed?

After the purchase process is complete, our Relationship Manager will call you to confirm your delivery and pick up details.

What happens during the car delivery?

Our CARS24 Delivery Associate will meet you at the delivery time, verify your Emirates ID, get the delivery receipt signed, and hand over the car, keys, and the documents.

Do I have to be available at pickup or delivery, or can someone collect the car on my behalf?

You’ll be needed for this! You will have to present at the time of car delivery or pickup and present your Emirates ID for verification.

How long will my delivery or pick-up appointment take?

The usual pick-up or delivery process takes about 30 minutes.

What items/documents will I receive with the car?

Along with the car, you’ll get all spare keys if mentioned on the car listing page. You’ll also get the Sales Agreement, Sales Contract, Invoice, Registration Certificate (RC/ Mulkiya), Warranty Booklet and Insurance Certificate.

What is the CAR24 warranty offer?

Every car listed on CARS24 comes with a complimentary service warranty - ranging from 3 to 12 months or 5000 to 20000 Kms, whichever is earlier. The free warranty period will vary from car to car and is clearly mentioned at the checkout page on completing the booking. The warranty covers vital parts of your car based on a comprehensive inspection report and the details of coverage will be shared with our customers at the time of car delivery. The free warranty is auto activated once the car is delivered, commencing from the date of vehicle registration.
Customers can also buy extended warranty at discounted price from CARS24 once they have finalised their car.

Why do different cars have different periods of free warranty?

Our aim is to provide the best possible service at the lowest possible price, to all our customers. Our free warranty coverage is calculated based on the age and mileage of the vehicle. This helps us in ensuring that we are able to offer you the lowest possible price for your dream car and give our customers the flexibility to choose the warranty plan best suited for them.

If my car has a lower free warranty duration, does that mean it is a poor quality car?

Absolutely not! All our cars pass our 150-point inspection before being listed for sale. You can be rest assured that you will get the best quality car when you are purchasing from CARS24. The free warranty period is calculated based on age and mileage such that the vehicle price remains competitive.

You can always opt to purchase extended warranty at a discounted price from CARS24.

What if I want a longer warranty period?

Our customers will always have the option to purchase an extended warranty. You can avail this option while you submit your documents after the Test Drive.

What is the cost of extended warranty?

The cost of extended warranty will be visible to you at the time of purchase and will vary from car to car. Rest assured that we will provide you a great warranty package at the best prices. If you have any questions regarding the same, please reach out to your Relationship Manager post booking a car.

What is not covered under warranty?

Our warranty covers everything your car needs to run smoothly. Details of the parts covered are mentioned in our Warranty Booklet.
Warranty will not cover maintenance related repairs, accidental or consequential damages, cosmetic repairs ( Exterior/ Interior wear and tear) and accessories. We request you to go through the warranty booklet for a detailed understanding.

What does the extended warranty cover?

The 12-month extended warranty works exactly the same as the complimentary warranty. You will be eligible for all the same parts and services, as mentioned in your warranty booklet. We request you to go through the warranty booklet for a detailed understanding.

I sold the vehicle I bought from CARS24 to my friend. Can he also avail of this warranty?

The warranty provided with CARS24 is non-transferable. It also gets void in case the vehicle is exported out of the country or it is used as a commercial vehicle. The detailed terms and conditions will be mentioned in our warranty booklet.

What precautions should I take to ensure the warranty remains valid?

That’s good thinking! For the warranty to continue being valid, the buyer must ensure…

• Any car servicing is done through authorized service centres (location and contact details provided in the warranty booklet)
• Only genuine parts are used for replacements during service and repairs
• Manufacturer recommended service schedule is followed
• All service or repair receipts are kept handy for verification

How to claim the warranty?

We’re hoping you never need to do this, but in case you do, your warranty booklet will have detailed steps and the helpline numbers of the authorised service centres, who will assist you through the process.

You can also send an email to [email protected] Our team will help you with any query or request you might want to raise.

What will be the mode of refund payment?

All refund payments will be made electronically to the buyer's account.

What happens if I don't like my car when it is delivered?

We understand that buying a car is an important decision. That is why when you're buying a car from CARS24, it’s ok to change your mind. If you don't like the car in 7 days, return it and get a 100% refund, just like anything else you order online.

How does the 7-Day Trial work?

Here’s how this works:

• Select the car of your choice and buy it from CARS24
• Once you get your car, you can test-own it for up to a week. Test drive it in different ways, see if your family fits in it comfortably, load up the boot with luggage or shopping. Basically, do whatever it takes to check that this is the perfect car for you. But be careful, ensure that it remains in the same condition that it was delivered to you in.
• If you’re not happy with your purchase for whatever reason, simply email us ([email protected]) within 7 days of your delivery date.
• Our team will do a quick check to ensure that the car is in the same condition as it was during delivery, and begin the return process.
• Once all details are verified, your refund will be processed within 3-5 working days.

What are the terms and conditions for the CARS24 7-Day Trial?

The easy return policy is applicable only if the return request has been raised within 7 days of car delivery.
Our team will inspect the car during the return process before proceeding. If the car is damaged, modified, altered, or has missing parts, a full refund will not apply.
Note: Cars that have clocked more than 600 km from the delivery date are not eligible for return.

When will my payment be processed if I return the car under the 7 Day Trial?

The refund is initiated within 3 to 5 working days if the car meets all the above-mentioned terms & conditions.Refund payment will be initiated only after the ownership is transferred to CARS24 in the RTA.

If you have gotten your car financed, processing fee will not refunded and the bank might levy early settlement charges.

In what scenarios will my car not be eligible for return?

Your car will not be eligible for return if -

• The vehicle has been modified, in an accident or damaged, altered from the condition it was delivered in or had a lien or other encumbrance put on the vehicle.
• Car has clocked more than 600 km from the delivery date
• The vehicle has been examined and repaired by a third party/mechanic post-delivery and before returning it to CARS24
• There is any change(s) initiated in the vehicle by any such external party
• There are issues observed in the vehicle due to negligent driving by the Buyer
• In case of car pick up from your location, you are not available for 14 days from the date that the car is delivered to you.

Can I choose to buy another car after I return my car under the 7-Day Trial?

Yes, of course! You can choose to buy another car from CARS24 - and we would love to deliver it to you, and you don’t even need to wait until one return is complete to reserve another. However, in the interest of fairness for our community, you can return only 3 cars for a full refund under the easy return policy.

What if there is an item or an accessory missing at the time of return pick-up?

If there’s any change in the vehicle’s condition at the time, or an accessory or a missing part compared to the checklist you signed during purchase, that amount will be deducted and the rest refunded. This amount will be decided by our technical team.

What if I face an issue with my car after the 7 day trial period?

That’s a good question! We’ve taken utmost care to make sure that this will not be the case - each car listed on the platform goes through rigorous testing and inspection. In any case, you don’t need to worry - all our cars come with a complimentary service warranty, ranging from 3 Months / 5K Kms to 12 months / 20K Kms, so you can get it repaired from our authorized partners.In addition, you have the option to purchase a 12-month extended warranty.

How can I stop promotional messages on Cars24?

Promotional messages can be stopped easily by following simple steps:
Go to Profile page -> Tap on turn off/on Receive updates & notification button.
NOTE: This will only stop promotional messages; you will still receive all the transactional messages/updates.