Last updated on December 23, 2021
The sub-directory name www.cars24.com/ae, an internet based portal, is owned and operated by Global Access Cars Automobile Trading (LLC). for its services and transactions including it’s holding company, subsidiaries, affiliates (hereinafter referred to as “We” or “Our” or “Us” or “Company”). The sub-directory name is referred to as the “Website”.
You may access and use the Website and the Services either as a registered User or as a guest User. However, not all sections of the Websites and Services will be accessible to guest Users.
Company makes certain sections of the Services available to You through the Websites, only if You have provided certain required User information, have created an account and have a Company ID through certain log-in ID and password ("Account"). You can create Your Account on the Website by logging in using Your:
i) mobile number or third party website user ID viz. Facebook, Google, yahoo id etc. or any other user id as permitted on the Websites and
ii) OTP or password.
Company ID and/or other third party login identification as provided above are individually and collectively referred to as the “Account Information”. The aforesaid may be amended at Our sole discretion.
In the event that You register as a User by creating an Account in order to avail the Services provided by the Websites, You will be responsible for maintaining the confidentiality and security of the Account Information and are fully responsible for all activities that occur through Your Account. You agree to (a) immediately notify Us of any unauthorized use of Your Account Information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session. We cannot and will not be liable for any loss or damage arising from Your failure to comply with this obligation. You may be held liable for losses incurred by Us or any other user of or visitor to the Websites due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential
You shall ensure that the Account Information provided by You in the Website's registration form is true, correct, complete, accurate and up-to-date. Use of another user's Account Information for availing the Services is expressly prohibited, and doing so shall entitle the Company to initiate action noted in the subsequent paragraph.
If You provide any information that is not correct, true, inaccurate, not current or incomplete (or becomes not true, inaccurate, not current or incomplete), or Company identifies and/or has reasonable grounds to suspect that such information is not true, inaccurate, not current or incomplete, Company has the right to suspend or terminate Your account and refuse any and all current or future use of the Website/ Services (or any portion thereof).
In case You prefer to avail and/or are provided access to specific services and/or offers then the said services and/or offers shall be subject to the respective terms and conditions, notified from time to time at the sole discretion of the Company.
You acknowledge and agree that You shall comply with the following policies (the "Account Policies"):
You hereby expressly acknowledge and agree that You and not Company will be liable for Your losses, damages etc. (whether direct or indirect) caused by an unauthorized use of Your Account. Notwithstanding the foregoing, You may be liable for the losses of Company or others due to such unauthorized use.
The online booking reservation process requires You to confirm the order to Us by completing all requirements for the purchase of the vehicle including but not limited to, sending documents required for financing, registration, insurance, delivery and making the required payment for the vehicle within 2 days from the date of placing an order .
All prices displayed are inclusive of Value Added Tax (“VAT”).
The reservation deposit is valid for 2 business days and will be refunded to the original account or card from which the deposit was paid if the order has not been confirmed within such period.
In case the order is confirmed and the customer is going to purchase the vehicle, the reservation deposit will still be refunded back to the original account or card from which the deposit was paid, and the final amount payable by the customer will be considered as a separate transaction and will not be adjusted with the amount paid for the reservation deposit.
The vehicle is sold and delivered subject to the Company’s conditions of sale.
On physical inspection of the vehicle, if it appears that the reserved vehicle is not as per Your requirement at the time of reservation, Company agrees to refund Your deposit or payment and take the vehicle back in accordance with Company’s refund policy.
Company will process the refund within 3 to 5 working days after 96 hours have elapsed from the time of reservation.
You acknowledge and agree that in order to complete the purchase transaction and title transfer of the vehicle, You will require to sign additional documents as requested by Company including but not limited to sale/purchase agreement etc.
Company reserves the right, at its sole discretion, to limit the quantity of vehicles purchased, per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address.
Company is not responsible for typographical or pricing errors that may be discovered on the Website. In such an event where a vehicle is listed at an incorrect price or with incorrect information, Company has the right, at its sole discretion, to refuse or cancel any orders placed for that vehicle.
All vehicle displayed on the Website constitute an "invitation to offer". You agree to pay the full amount payable for the vehicle as indicated during the order process, including any charges incurred with that order.
Additional charges that are incurred including but not limited to, insurance charges, registration charges, traffic fine payment and delivery charges will be charged in addition to the purchase price at the applicable rates.
All transactions are conducted in local currency to the markets where vehicles are sold. When using a credit card supplied by banks other than those in that local market, the amount on the credit card bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited.
The Company shall charge VAT at the prevailing VAT rate under the prevailing laws of the UAE. You will pay the amount of any such VAT and We shall provide to You the documentation as required by the VAT legislation to permit You to claim an input VAT deduction on Your VAT return.
If You select delivery, We will deliver the vehicle as specified in Your order to the address and at the time agreed upon with You. If You select pick up services, Your vehicle will be available at Our pickup hub and at the time agreed with You.
Prior to delivery or collection, the vehicle will have undergone a 150+ point mechanical and specification inspection as part of Our preparation of the vehicle for sale.
We provide you with a free service warranty for the vehicle, free of charge through Our third-party warranty partner. In addition, you can also opt for a 12-month extended warranty. The exact details of your warranty will be available to you in your warranty booklet, which we provide at the time of delivery.
We do not provide any manufacturer's guarantee for the vehicle. If and to the extent that a manufacturer's warranty endures from a previous period of ownership of the vehicle and You are entitled to receive the benefit of this, We reserve the right to provide only the difference between the manufacturer’s warranty and that amount of coverage from which the vehicle will continue to benefit from the point of delivery or collection.
The vehicle may previously have been used as a lease or rental vehicle or have had multiple users. It may also have been imported from another country. We will use reasonable endeavors to provide You with any additional information in Our possession about the vehicle on Your request. However, if You have any questions about the previous use of the vehicle or have specific requirements, You are advised to discuss these with Us before placing Your order.
The mileage on the vehicle may vary by a minor amount to that stated on the Website as a result of, for example, transport to Our refurbishment facility and delivery to You or to the Company pickup hub.
We do not give or make any representation, warranty or undertaking that Your vehicle will not be subject to a manufacturer's recall notice at the point of sale or at any time in the future.
You can pay by credit cards, debit cards, net-banking and/ or any other payment facilities provided by Our third party payment processing partner.
We use a third-party provider to process payments for orders made on Our Website. The processing of Your payment will be directly between You and the third-party payment service provider and will be governed by such third-party's terms and conditions. It is Your responsibility to read these terms and ensure that You understand and agree to be bound by them. You acknowledge and agree that We shall have no liability in case of any dispute between You and such third party service provider.
You will receive an email confirmation of Your payment for the vehicle.
You may be eligible to pay for Your vehicle on finance through Our third-party finance providers. We will provide Your personal information (including financial information) with Our third party finance providers to enable You to get financing. Company does not confirm and is not responsible for ensuring that You will get financing. You further agree and acknowledge that We shall not be liable for any dispute or default arising between You and such third party financing services and the same shall be subject to the terms agreed between You and such third party.
This section applies only if You choose to have Your vehicle delivered.
Physical delivery of Your vehicle will take place on the date and time set out in the delivery e-mail sent to You by Company.
Only You, as the person specified in Your order, are eligible to take receipt of Your vehicle on delivery.
Your vehicle will only be delivered to the location specified in Your order.
Upon delivery of the vehicle, You must provide Your Emirates ID to the Company delivery specialist to verify Your identity against Your order. We reserve the right not to deliver, or permit the collection of, the vehicle if this identification is not provided when requested.
If You will not be present to accept the delivery, You must contact Company’s customer service by telephone on helpline number at least 24 hours prior to the scheduled delivery time to rearrange Your delivery at no additional cost.
If You need to rearrange a delivery less than 24 hours prior to the scheduled delivery time, You will incur a charge of AED 300 which shall be inclusive of VAT
Upon delivery, You will be asked to confirm to the Company’s delivery specialist receipt of Your vehicle and that it conforms to Your order. You will be asked to sign Our delivery receipt and this will be a confirmation that You have received and accepted the vehicle. The vehicle will be Your responsibility from the time that You sign Our delivery receipt (or provide such other confirmation as We may require from time to time).
This section applies only if You choose to collect Your vehicle.
We offer the option to collect Your vehicle at the Company pick hub of Your choice (subject to availability).
Collection of Your vehicle will take place on the date and time confirmed to You in the delivery e-mail (“Collection Date”, and this is when You collect Your vehicle).
Only You, as the person specified in Your order, are eligible to collect Your vehicle.
Your vehicle will only be available to collect from the Company pickup hub specified in Your order.
When You collect Your vehicle, You must provide Your Emirates ID to the Company handover specialist to verify Your identity against Your order. We reserve the right not to allow You to collect Your vehicle if this identification is not provided when requested.
If You cannot make Your scheduled collection time, You must contact the Company customer service by telephone on helpline at least 24 hours prior to the scheduled collection time to rearrange Your collection at no additional cost.
Upon collection, You will be asked to confirm to the Company handover specialist receipt of Your vehicle and that it conforms to Your order. You will be asked to sign Our delivery receipt and this will be confirmation that You have received and accepted the vehicle. The vehicle will be Your responsibility from the time that You sign our pro-forma invoice (or provide such other confirmation as We may require from time to time).
Company provides You with a money back guarantee ("7-Day Money Back Guarantee") from the date of delivery or collection of the vehicle for a period of 7 days ("7-Day Money Back Guarantee Period") for a full refund.
Please send an email to [email protected] within 7 days of Your delivery date to raise a return request.
The policy is applicable only if the return request has been raised within 7 days of vehicle delivery - Day 1 of Your 7-Day Money-back Guarantee begins when You accept the vehicle delivery, regardless of the time of day.
The vehicle should not have been driven more than 500 km from the date of delivery/pickup.
Company’s team will re-inspect the vehicle during the return process. The vehicle can be returned with a full refund if there are no changes found in comparison to the inspection report at the time of delivery.
In case there is any minor change in the vehicle condition at the time of return, or there is any accessory missing as compared to the checklist You signed at the time of vehicle delivery, there might be a deduction from the refund amount. The deduction amount will be decided by the Company’s technical team only.
All original documents must be handed over back to the Company representative, if not already available with the Company.
You must be available for completing vehicle transfer formalities in the UAE RTA for transferring the vehicle back to the Company.
Refund payment will be initiated only after the transfer of the vehicle to the Company is completed in the RTA.
All refund payments will be made electronically, irrespective of the mode of payment You chose at the time of purchase.
Payment will be processed within 3 to 5 working days of the fulfillment of all the aforementioned terms & conditions and verification of details.
In case You had selected for “Delivery”, You need to ensure that You are available for vehicle pick up from Your location within 14 days from the date that the vehicle is delivered to You, else the vehicle will not be eligible for return.
Additional charges paid by You for insurance, registration and delivery will also be refunded to You.
Charges that will not be refunded are: New traffic files opening charges, traffic fines payment, loan processing charges.
The 7 day money-back guarantee is not applicable if:
Your vehicle is covered under a free 12-month or 20,000 kilometers (whichever is earlier) warranty powered by the Company, to safeguard from unforeseen repair and maintenance costs.
Your vehicle is covered under a free service warranty powered by the Company, to safeguard from unforeseen repair and maintenance costs. Please refer to your warranty booklet for details and the exact duration of warranty.
Warranty will be applicable only to the parts which are mentioned in the warranty booklet. It is solely based on the vehicle’s inspection report. Any accidental or consequential damages will not be covered under warranty. Detailed coverage as well as the terms and conditions will be shared with the buyer once the warranty is activated.
Warranty is only provided to the customer on whose name the vehicle is bought via the Company and is non-transferable.
For warranty to be valid, the buyer must ensure:
Please refer to the warranty booklet shared with You post activation of warranty for the detailed coverage and terms and conditions.
For any queries or assistance required, please send an email at __ [email protected].
You can cancel Your Order with Us at any point before the vehicle is delivered or collected by contacting Company’s customer support [email protected]
If You cancel the vehicle after it is delivered or collected, the “7 Day Money Back Guarantee” will apply.
If You cancel the order before the vehicle is delivered, You may need to pay for the following charges if they have already been incurred by the Company in the process of enabling the transaction for You:
You must be available for completing vehicle transfer formalities in the UAE RTA in case the vehicle has already been registered in Your name, but not yet delivered or collected by You.
The Website can only be used by a person who can form legally binding contracts under applicable law.
The Website cannot be accessed by a person whose registration has been suspended or terminated by the Company for any reason whatsoever.
The Website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the laws of the UAE.
Those who access the Website from other locations do so at their own risk and are responsible for compliance with applicable local laws.
Company makes no representations as to the appropriateness or availability of the content for use in any jurisdiction. Company disclaims any liability in relation thereto and reserves the right to amend or remove any content that it may deem as being contrary to local norms, culture, and morality or violates any prevailing rules or regulations and to suspend or terminate Your use of the Website if it deems appropriate.
In using the Website, the confidentiality of the account details including password is solely Your responsibility. Company shall not be liable to any person for any loss or damage which may arise as a result of any failure by You to protect Your password or account.
Company retains copyright on all text and graphic images.
You are hereby granted permission to access the content from the Website only for purposes of viewing and browsing through the Website or ordering vehicles from the Website.
You agree that You will not post any content that is contrary to morality, defamatory, inflammatory, that infringes intellectual property rights, or that may otherwise breach common decency or be contrary to law.
Company shall be under no obligation:
Company does not regularly review posted User Content, but does reserve the right (but not the obligation) to monitor and edit or remove any User Content submitted to the Website.
You grant Company the right to use the name that You submit in connection with any User Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any User Content You submit.
You remain solely responsible for the content of any User Content and agree to indemnify Company and its affiliates, subsidiaries for all claims resulting from any User Content. Company and its affiliates take no responsibility and assume no liability for any User Content submitted by You or any third party.
Company logo and other trademarks, such as vehicle or product names found on the Website (collectively the 'Trademarks') are owned by Company, its associate companies, suppliers, business associates or third parties.
Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademarks displayed on the Website, without the written permission of the Trademark owner concerned.
The Trademarks may not be used in any way, including in advertising or publicity pertaining to distribution of vehicles on the Website, without prior, written permission of Company.
There are instances where Company requests personally identifiable “information” from the Website users to provide them with a service or correspondence (promotions and mailed brochures).
You are prohibited from posting or transmitting to or from the Website any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.
Company does not warrant or make any representations regarding the use, validity, accuracy, or reliability of, or the results of the use of, or otherwise respecting, the content of the Website or any other websites linked to or from the Website.
The content of the Website is provided "as is" without warranties of any kind either express or implied. To the fullest extent possible pursuant to applicable law, Company disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement or other violation of third party rights revisions. Company may revise or withdraw the content, in whole or in part, at any time without notice.
Any action or proceeding by You relating to any dispute must commence within one year after the cause of action arises unless stated otherwise under the applicable law.