Question 1

What is the process of selling my car?

Accepted Answer

For selling outright - Selling your car begins by providing detailed information about the car and its current condition to receive an instant valuation valid for 7 days. Following this, you can seamlessly schedule a video call inspection at a time that suits you best. After the inspection, simply share your payment details with us, and rest assured, the funds will be transferred a day before the scheduled pickup of your car, ensuring a smooth and efficient transaction.For trade-in -Enter your car details to receive an instant offer valid for 7 days. Once you've selected the new car you'd like to purchase, get your trade-in valuation as the price off on your new car. Following the inspection of your used car, whether through photos or a video call, both parties will engage in the mutual signing of the contract. To add to the convenience, your trade-in vehicle will be efficiently picked up at the time of your new car's delivery, marking the completion of a hassle-free trade-in process.

Question 2

How much time will it take to sell my car with CARS24?

Accepted Answer

The selling process is 100% online and can be as quick as 2 working days.The timeline for selling your car is contingent on factors such as availability of inspection slots, necessary paperwork, mutual signing of contracts, and your current location.

Question 3

How can I trade or exchange my car?

Accepted Answer

Simply add your car details to receive an instant trade-in value of your car. The offer will be valid for 7 days. Once you've selected the car you wish to purchase, leverage your trade-in valuation as a price deduction on your new vehicle. Following the inspection of your used car through photos or a video call, both parties will mutually sign the contract. Your trade-in car will be picked up conveniently at the time of the new car's delivery.

Question 4

Can I sell any car at CARS24?

Accepted Answer

We purchase all cars that meet our acceptance policy criteria. You'll be provided an option to sell or trade-in your car.

Question 5

What is the best way to sell my car?

Accepted Answer

Selling your cars at the best prices demands patience, honesty, and commitment. Along with the knowledge of your car and its worth, insights into market trends are also an important factor in getting the best prices. If you are short on time, you can check the value of your car through the CARS24 online car valuation calculator. You can study about the market trends regarding price and demand on our blog. Once you have a good idea of the worth of your car and market insights and you are happy with the instant quote CARS24 has offered you, book an inspection online at your selected date and time slot.

Question 6

When will CARS24 collect my car?

Accepted Answer

After the inspection is completed selling your car becomes easy. If all the necessary paperwork is in order, and both parties have mutually signed the contracts, you can then confirm your preferred date for the pickup of your car.

Question 7

Can I get a market value of my car online?

Accepted Answer

Yes! You can use an online car valuation calculator to get a close approximation of the market value of your car. You will be required to enter the required details related to your car model, make, mileage, and details of physical condition, number of keys, damage and imperfections, etc. CARS24 offers you a Used Car Online Calculator to find the value of your car online.

Question 8

How does CARS24 determine the car valuation?

Accepted Answer

There are different methods you can use to evaluate the price of your used car. For example, you can go through classified ads, read consumer reports, survey reports of car dealers and reports published by automobile companies. However, primarily, there are two ways to determine the market value of a second-hand car. One is the traditional method of visiting car dealers door-to-door and getting different price estimates based on manual evaluation of the car. The second method is using an online car valuation calculator to determine the overall market value of the car and then visiting selected car dealers to get the best rates. CARS24 offers a highly sophisticated online calculator for valuation of used cars.

Question 9

Is there any fee associated with the car valuation?

Accepted Answer

CARS24 provides an entirely free of cost and seamless online car valuation.

Question 10

Do I need to get an appointment for online valuation of my car?

Accepted Answer

The Online Calculator for car valuation developed by CARS24 is hassle-free and does not require any prior appointment. All you need is to spare a few minutes and you will get an estimate of the market value of your used car.

Question 11

Will CARS24 honour the purchase price?

Accepted Answer

The car valuation is valid for 7 days. The offered price will not change as long as the information you have provided is accurate at the time of our virtual inspection of your car. We'll accept the vehicle as long as:You're the registered owner of the car and have a valid copy of the registration papers Your vehicle was first registered in Australia Your vehicle is overall in good condition Your vehicle has never been written off or has had any major accidents It doesn't have mechanical faults (like noticeable problems with the steering, transmission, clutch, gearbox, suspension or brakes) All electrical functions are in working order Its appearance or performance hasn't been modified Its mileage is accurate to the best of your knowledge No warning lights show on the dashboard No Hail or Corrosion on the exterior of the vehicle The tyres are safe and legal We do not accept cars that have no service history. A final decision on cars with partial service history will be made at the time of the virtual inspection.

Question 12

Will you price match or negotiate on my vehicle value?

Accepted Answer

Selling a car is not easy and we understand that. We work on a no-haggle, no-hassle approach and offer a fair price after a car valuation keeping in line with overall market trends. Please note any major imperfections on the vehicle will be reviewed and assessed at the time of the virtual inspection, as we are unable to assess the condition of a vehicle based only on images. If the car does not meet our overall good condition requirements, we will let you know upfront.

Question 13

Why is my car only eligible for a trade-in?

Accepted Answer

According to our acceptance policy, and considering factors such as the make, model, and year of your car, we can accommodate certain cars only as a trade-in.

Question 14

How do you conduct the car inspection?

Accepted Answer

The pre-purchase car inspection will be carried out and documented virtually through Google Meet. To ensure a seamless process, kindly download the app from the App Store or Play Store on your mobile phone or tablet device before the scheduled inspection.

Question 15

How can I book an appointment for video call inspection?

Accepted Answer

Once you have received your valuation, proceed to book a preferred inspection slot on the website or you can give us a call on 0482091942 (Mon-Sat, 08:00AM-6:30PM)

Question 16

Do I have the option to reschedule my video call inspection appointment?

Accepted Answer

To reschedule the appointment for your car inspection, please contact us at 0482091942 (Mon-Sat, 08:00AM-6:30PM)

Question 17

Are there any charges for inspection?

Accepted Answer

CARS24 offers virtual inspection entirely free of cost

Question 18

What all things should I keep in mind before joining the inspection call?

Accepted Answer

During your car inspection, kindly ensure that the vehicle is parked in a well-lit area with an unobstructed view of all sides. It's crucial to maintain a stable internet connection for the virtual inspection to proceed seamlessly. When presenting the car to the inspector, please use the rear camera mode (not selfie mode) for optimal visibility. Additionally, keep the registration certificate, service history logs and drivers licence handy for reference during the inspection.

Question 19

How long will the inspection take?

Accepted Answer

The entire car inspection process typically takes between 30 to 45 minutes.

Question 20

Do I need to be present during inspection or can my friend/relative get the inspection done on my behalf?

Accepted Answer

For the inspection, it is required that the registered owner of the vehicle be present. In the event that the registered owner cannot attend, we can arrange a brief second video call (5-10 minutes) to verify their identity.

Question 21

Will my car price change post inspection?

Accepted Answer

In the event that the condition and/or details of the car differ from the information provided by you, as compared to our observations during the inspection, there is a possibility that the initially quoted price may be subject to adjustment.

Question 22

Can I opt for a physical inspection instead of a virtual one?

Accepted Answer

We offer a convenient and hassle-free video call inspection. In select cases, we can also arrange for a physical inspection.

Question 23

What paperwork do I need to sell my car?

Accepted Answer

We'll need the registration certificate, owner's driver's license, and a payout letter if applicable.

Question 24

Do I need to organise a Roadworthy Certificate/ Safety Certificate if I sell my car to CARS24

Accepted Answer

No, we don't need a Roadworthy certificate or Safety certificate as we are a dealership.

Question 25

If I proceed with the sale of my car to CARS24, who will manage the transfer of vehicle registration?

Accepted Answer

We have a dedicated registrations team at CARS24 and they will manage the transfer of vehicle registration with the Transport Authority in your state. The registration is normally transferred within 4 - 5 business days of the vehicle being picked up but this can vary depending on the processing timeframe at Service NSW, VicRoads & QLD TMR.

Question 26

How will you pay me for my car?

Accepted Answer

At CARS24, we only make payments via a bank transfer for both initial deposit and balance payment. We don't take or give cash for cars.

Question 27

How long does payment take once all the documents have been submitted?

Accepted Answer

After the inspection, once the contract is successfully accepted from your end, a deposit amount will be promptly processed within two business days following the mutual signing of the contract. Subsequently, a vehicle pickup will be scheduled. The remaining balance payment is made one day prior to the scheduled pickup of your vehicle.

Question 28

Can I sell a car under finance?

Accepted Answer

Yes, we do buy cars that have finance outstanding. As per the finance payout letter, we will pay the amount owing to the financier. The difference between the amount paid to the financier and our purchase price will be paid to you. If the amount outstanding to the financier is more than the purchase price of the vehicle, we will request you to pay the difference and share a payment confirmation with us prior to the contract being sent to you.

Question 29

Can I sell my unregistered car?

Accepted Answer

CARS24 purchases an unregistered car provided that there is a prior Australian registration document in your name

Question 30

Can I sell my car with a personalised number plate?

Accepted Answer

Yes, we do inspect cars with personalised registration plates. If we are proceeding with the purchase of your car, you will need to visit your local Transport Authority Office (Service NSW, VicRoads, QLD TMR) to swap your personalised registration plates to regular registration plates before the balance payment is made and the car is picked up.

Question 31

Where are you located in Australia?

Accepted Answer

CARS24 is a 100% online dealership and provides end-to-end car purchase, trade-in and selling your car in NSW, VIC and QLD. We have now also started our operations in SA and ACT

Question 32

What is the build year and where do I find it?

Accepted Answer

This refers to the manufacturing year of the car, typically indicated on the driver or passenger side door.

Question 33

Are there any pickup charges?

Accepted Answer

Pickup charges may apply based on your location.

Question 34

Is CARS24 a registered company in Australia?

Accepted Answer

We are a limited liability company registered in Australia with ACN 645 541 920. Our registered office is at Australia Square, Level 33, 264 George Street, Sydney, NSW 2000.

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