With only three models to choose from, customer satisfaction is more important than ever for Kia India. In a bid to keep the eyes of prospective shoppers on the Korean brand’s poshest offering – the Carnival – Kia has introduced a Satisfaction Guarantee Scheme. And in a country where SUVs outnumber almost every other class of passenger vehicle, most automakers focus primarily on that section of the market. However, Kia does offer the Carnival, which is a large but premium MPV. Given how premium MPVs are rarer than unicorns in our market, not a whole lot of people actually buy them.
Despite the low-volume demand, Kia India doesn’t want customers of the Carnival to feel ignored. Of course, if you are willing to spend between Rs 24.95 Lakh and Rs 33.95 Lakh (ex-showroom, India) on a car, you don’t want to be ignored. Furthermore, there are buyers who may end up buying a car (or an MPV in this case) but then choose to not have it anymore. If that sounds like someone you know (you included), the Kia Carnival should now seem more attractive than ever. With Kia India’s new Satisfaction Guarantee Scheme, Carnival buyers are in for a treat. The provision brings a 30-day return scheme that comes along with a 95 percent refund on the Carnival’s ex-showroom price.
Speaking about the brand’s (and the industry-first) program was Tae-Jin Park, Executive Director & CSBO, Kia India. He stated,
“Last month, we introduced our new brand purpose of inspiring consumers through products and services and their experiences with the brand. The ‘Satisfaction Guarantee Scheme’ is the first step to bring this purpose to life and is designed to offer a differentiated Kia ownership experience to our customers, prioritising their peace of mind during these testing times. The growing popularity of our class-leading MPV has been extremely encouraging for us, and this initiative aims to enhance customer belief in Kia Carnival even further.”
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Of course, as you can imagine, there are a few terms and conditions that need to be met by customers in order to be eligible for this scheme. As mentioned above, Kia India will cover 95 percent of the Carnival’s ex-showroom price, but that’s not all. The automaker will also cover (95 percent) other costs that include expenses related to the car’s registration and financing. But before you head out to the dealership to return your Carnival, here are a few things you need to keep in mind. First of all, Kia India will only accept the car if the odometer reads 1,500 kilometers or less within that 30-day period of ownership. Second of all, you need to ensure that your Carnival is free of any damage & failures, and/or pending claims.
Moving on, all the paperwork needs to be in order for owners to be eligible for the scheme. This includes all the documentation that was handed over during the purchase of the vehicle, plus you have to ensure that the name on those papers matches your name when you go in for the return. Of course, owners will have to make sure that the paperwork relating to the transfer of the vehicle is in order. Finally, the vehicle needs to be free of hypothecation and a No Objection Certificate (NOC) is also mandatory if there’s a financer involved. The Kia Carnival is available with a sole 2.2-liter turbo-diesel engine that makes 197hp and 400Nm of torque. It spins the front wheels via an 8-speed automatic gearbox.