Money-back Guarantee is a unique proposition given to customers who are buying Cars through Cars24.
A buyer can return the car within 14 days from the date of token.
Applicable only on cars with Money-back Guarantee Tag.
In order to return the car, Buyer will have to coordinate with Cars24 representative and drive it to the city’s parking yard as suggested by the representative.
The car should not have travelled beyond 1000 kms from the date of delivery.
All original documents must be handed over back to Cars24 representative
Original RC (If not provided, Rs. 5000/- will be additionally deducted).
RTO documents with seller signatures.
Bank NOC + Form 35 (In case, the car purchased has an active loan).
Clearance Certificate from RTO stating no ownership transfer has been processed and no active challans.
Submit proofs of payment which had been made to seller/Cars24 at the time of purchase.
Return to be processed, if the agreed sales price is as per the fair market value assessed by Cars24 Team.
Car can be returned, if there are no changes found in comparison to the inspection report at the time of sale. The re-inspection will happen at the place of return by Cars24 team and report will be shown for transparency.
Service Charge, Warranty, Insurance will be non-refundable.
Payment will be processed after adherence to all the above mentioned Terms & conditions.
Payment will be processed within 7 working days from the accepted date of return.