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Frequently Asked Questions

I got my car inspected but I have not received the price quote yet. What should I do?

An SMS and email confirmation with OTP would be sent to you once we get the best price for your car. Please share it with your car consultant on the number provided in the SMS. However, there may be some instances where it may take longer to get the offer price. Please give us 24 to 48 hours in such cases. Rest assured, we are striving to get the best price for you. For further details, you can contact the car consultant on the number shared with you.

How long will it take for the payment to be transferred to my account?

You can choose one of the two options to receive the payment for your car.

  • Instant Payment: If you avail this facility, you will receive the payment on the same day of signing the deal
  • Deferred Payment: Through the deferred payment option, payment will be credited within a time span of 3 to 4 working days

Please note that we charge a nominal fee for instant payment. For Home Inspection, this facility is not available.

I did not get the full amount as promised at the branch, why did that happen?

There are different reasons why that may have happened. CARS24 may levy certain deductions to facilitate the transaction or in case of non-fulfilment of requirements by the seller. These include deductions for the delay in car delivery, hypothecation removal, existing challans on the vehicle, missing the duplicate key, non-availability of original RC etc. These deductions are non-refundable.

In some cases, some amount may be held back which is released once you comply with the requirements. These include:

  • Bank Loan NOC: In the event that your car was financed by a bank, the NOC from the bank must be presented stating that the loan amount has been paid off. In case the NOC isn’t available, some amount is held back till the NOC is submitted.This amount varies depending on the final price offered for your car.
  • Party Peshi: The RTOs of certain states require the presence of the vehicle owner in order to initiate the transfer of RC. In this case, an amount of Rs 10000 is held back until you comply with the process.
  • Inter-State Transfer: In case the vehicle is to be cleared for inter-state migration, an amount of Rs 10000 is held back and released within 21 Days provided there is no transfer document discrepancy.

How long will it take for the RC to be transferred from my name?

It takes about 120 to 180 days for the ownership to get transferred to the new buyer. This might vary depending on the finalization of the end buyer and the RTO requirements. However, you don’t need to worry about it at all. All our customers are covered under the CARS24 Customer Protection Policy, which means till your RC transfer comes through - we take full responsibility for the safety of your car. Once the ownership has been transferred, we will send you an email with the RC transfer-proof.

Where can I check my current RC transfer status of my car?

We will keep you updated with the current status of the ownership of your car. You can click here to check the status of the transfer of your car’s RC. You can also verify the same at www.parivahan.gov.in

Unable to raise your concern? Call us at 1800 258 5656 (9 AM to 9 PM)