Q: How does the process work?

Buy your car from CARS24 in 3 easy steps 1. Book Your Favorite Car Online: Browse through thousands of our cars on our website and check out the finest details, imperfections using 360 view. Find the car of your choice and reserve it by paying a refundable booking fee. 2. Home Delivery or Pick Up: Complete the full payment and documentation process online with a dedicated CARS24 Relationship Manager. We take care of everything that is required to register the car in your name. Get your car home delivered or pick it up from your nearest CARS24 Hub. 3. 7 Day Return: Once the car is delivered, you have 7 days to make sure it fits your requirement. In case you change your mind; return it within 7 days of the delivery date and get a 100% refund, just like anything else you order online.

Question 1

How does the process work?

Accepted Answer

Buy your car from CARS24 in 3 easy steps

1. Book Your Favorite Car Online: Browse through thousands of our cars on our website and check out the finest details, imperfections using 360 view. Find the car of your choice and reserve it by paying a refundable booking fee.

2. Home Delivery or Pick Up: Complete the full payment and documentation process online with a dedicated CARS24 Relationship Manager. We take care of everything that is required to register the car in your name. Get your car home delivered or pick it up from your nearest CARS24 Hub.

3. 7 Day Return: Once the car is delivered, you have 7 days to make sure it fits your requirement. In case you change your mind; return it within 7 days of the delivery date and get a 100% refund, just like anything else you order online.

Question 2

Are all the cars certified by CARS24?

Accepted Answer

Yes, each of our cars has passed a 150 point technical inspection and an RTA check on vehicle background, service history, and roadworthiness. Plus, they come with a 24 month/ 40,000 kilometres Service Warranty (whichever is earlier) .

Question 3

Is the price of the car negotiable?

Accepted Answer

There is no need to negotiate on the price because we are 100% online and save on expensive rental/staff costs, thereby offering you the car at the best price.

Question 4

Can I test drive the car?

Accepted Answer

Yes, you can test drive the car on a special request. But with our 7-Day Return, you won't need it! Enjoy your car for a week instead of a test drive for a few kilometres!

Question 5

I paid for reserving the car, but I do not want to proceed with the purchase. When will I get my refund?

Accepted Answer

If you don't want to purchase the car within 96 hours, your car reservation will expire, and you will receive a complete refund. The reservation amount will be refunded to your account through the original payment mode in 3-5 business days.

Question 6

What if I don't like my car? Can I return it?

Accepted Answer

Yes! All CARS24 cars come with a 7-Day Return. It’s ok to change your mind. If you don't like the car in 7 days, return it and get a 100% refund, just like anything else you order online.

Write to us at care.uae@cars24.com to initiate a return. The refund will include the price you paid for the car, including all charges like insurance, warranty, registration, delivery.

Select charges like new traffic file opening charges, loan processing fees, payment of any traffic fines (if applicable) will not be refunded.

Question 7

How does registration/ownership transfer work?

Accepted Answer

CARS24 will take care of the entire RTA registration process for you. We will get all the relevant documents from you during the purchase process and complete the registration at the RTA.

Question 8

What documents will I be required to submit during the purchase process?

Accepted Answer

You will need the following documents at the time of purchase:

For Full Payment:

Emirates ID
Passport and valid residence visa
Driving License

For Financing:

Emirates ID
Passport and valid residence visa
Driving License
Salary Certificate (if salaried)
3 months bank statement (if salaried)
6 months Company's bank statement (if self-employed)
Trade License (if self-employed)
MOU or Board Resolution (if self-employed)

Question 9

How does Warranty Work?

Accepted Answer

All our cars come with a complimentary 24-month or 40,000 kilometres (whichever is earlier) service warranty to make sure you don't spend a penny on repairs and maintenance post-purchase. The warranty covers vital parts of your car based on a comprehensive inspection report.

Question 10

How does the 7-Day Return work?

Accepted Answer

Drive the car for 7 days to make sure it meets your requirements. If, for whatever reason, you're not satisfied with it, drop an email to care.uae@cars24.com within 7 days of your car delivery date to initiate the return process.

The CARS24 team will do a quick check to ensure that the car is in the same condition as it was at the time of delivery and then initiate the return. Once all details are verified, the refund will be processed within 3 to 5 working days.

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