What documents will I be required to submit during the purchase process?
How does the 7-Day Trial work?
What if I face an issue with my car after the 7 day trial period?
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If you've ever bought clothes or groceries online, you already know how this works! It's simple, and can be done in easy steps.
Book it online: Start by browsing the huge variety of cars listed here. Use our Car Finder to help you narrow it down as per the style, brand or colour of your choice - all of which have been inspected on 150+ parameters. When you find that perfect car, you can check out its features, see the pictures, and look at the car from every angle with the 360 view. Now go ahead and reserve it by paying a nominal refundable fee.
View or Test drive it: Check out the car, go on a drive, and decide if you’re satisfied with the quality and whether you want to buy it. If you don’t, the promised amount gets refunded. In Dubai, Sharjah, Abu Dhabi and Ajman, you can test drive the car at home. Across all Emirates, you can test drive the car at a CARS24 hub.
Payment and delivery: If you want to make this car yours, complete the payment. Here, you can also take care of the paperwork and documentation so we can transfer the ownership to you. The car is then delivered to your home OR you can choose to pick it up from the nearest CARS24 Hub. You now have a new car. Congratulations!
7 day trial or full refund: While we’re sure that you will love the car, we give you 7 full days to drive it, test it to your heart’s content. If you’re not satisfied, you can return it within 7 days and get a full refund of the car price, no questions asked!
Absolutely. Every one of our cars has passed a 150+ point technical inspection and an RTA check, so they’re of perfect quality. What’s more, all our cars come with a complimentary service warranty of upto 6 months or 10,000 Kms, whichever is earlier. In addition, you have the option to purchase upto 24 months extended warranty.
Yes! CARS24 will assist you with finance options for your car purchase through our partnered banks and other financial providers. Our Relationship Manager will coordinate with you post-booking and assist in applying for finance on your behalf. Do note however, financing approval depends on the banks' terms and conditions as well as your loan eligibility.
You will need the following documents at the time of purchase: For Full Payment:
Emirates ID
Passport and valid residence visa
Driving License
For Financing:
Emirates ID
Passport and valid residence visa - 6 Months validity
Driving License
Salary Certificate (if salaried)
3 months bank statement (if salaried)
6 months Company's bank statement (if self-employed)
Trade License (if self-employed)
MOU or Board Resolution (if self-employed)
If anything additional is needed as per the RTA norms or Bank requirements, our team will contact you and inform you what is required.
Here’s how this works:
Select the car of your choice and buy it from CARS24
Once you get your car, you can test-own it for up to a week. Test drive it in different ways, see if your family fits in it comfortably, load up the boot with luggage or shopping. Basically, do whatever it takes to check that this is the perfect car for you. But be careful, ensure that it remains in the same condition that it was delivered to you in.
If you’re not happy with your purchase for whatever reason, simply email us ([email protected]) within 7 days of your delivery date.
Our team will do a quick check to ensure that the car is in the same condition as it was during delivery, and begin the return process.
Once all details are verified, your refund will be processed within 3-5 working days.
That’s a good question! We’ve taken utmost care to make sure that this will not be the case - each car listed on the platform goes through rigorous testing and inspection. In any case, you don’t need to worry - all our cars come with a complimentary service warranty of upto 6 months or 10,000 Kms, whichever comes earlier, so you can get it repaired from our authorized partners. In addition, you have the option to purchase upto 24 months extended warranty.
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