If you've ever bought clothes or groceries online, you already know how this works! It's simple, and can be done in easy steps.
CARS24 is revolutionizing and regularising the way pre-owned cars are bought in the UAE. Buying a car is an important decision for every buyer, and we give you a simple method and quality assurance to make the process a breeze. Here’s what we offer.
All cars in our catalog are located in CARS24 hubs across the UAE, where we conduct our rigorous vehicle inspection process. Once you reserve any car online, we ship it to the hub closest to you or deliver it right to your doorstep.
Absolutely. Every one of our cars has passed a 150+ point technical inspection and an RTA check, so they’re of perfect quality. What’s more, they even come with a Service Warranty for 24 months or 40,000 kilometres, whichever comes first.
All the details you want, need, or feel like checking up on to make an informed buying decision. We’re committed to giving you a seamless and fully transparent transaction, so we list an abundance of information on each car page, including a detailed 150+ point inspection report with input from our auto experts. If you pick a car, here’s what you’ll find about it:
All the prices are reasonable and competitive, assigned by experts after taking multiple factors into consideration. We factor in:
You will not feel the need to negotiate at all. You’ll see, all the prices are reasonable and competitive. We are 100% online, and hence save on expensive rental/staff costs, and so you save on those additional fees as well.
And don’t forget, any car purchased from us brings with it several benefits - a comprehensive 24-months warranty, free registration transfer and insurance, free home delivery, zero cancellation or return charges, and an unbeatable 7-day test ownership program. You’ll find the experience and benefit worth the amount you pay!
The price you see listed on the website is the final price you pay. We have no extra charges for insurance, registration and delivery!
Do note, if you opt for finance through CARS24, an extra fee for processing the evaluation certificate will apply, which will be paid to the processing bank.
Of course! Once you reserve the car online, it will come home to you and you can go ahead and test drive it to your heart’s content. If you're not satisfied, you can unreserve the car and get your deposit back. If you decide that you want to buy it, we can proceed with the purchase.
Once you decide you like a car, you reserve it for 96 hours so that no other customer books it instead. This gives you the time to book a test drive and make a decision without any hurry.
After you reserve the car for a nominal (and refundable) amount, our team will review your details and get in touch. A dedicated Relationship Manager will help you with all the next steps - from test drive to purchase to documentation and more.
100% refundable. The amount you pay for reservation is only blocked by your bank, and is auto released instantly after 96 hours when the booking expires. Do check your bank account balance to confirm this refund after the booking period lapses!
We want you to be satisfied with your purchase, that involves making sure that the car you wish to purchase is perfect for you. So, if any at point during, after or before your test drive, you may cancel it altogether your money will be refunded and you may book another car for a test drive.
CARS24 transactions are done completely online. You can make the payment through bank transfer, cheque, debit card, or credit card.
Yes! CARS24 will assist you with finance options for your car purchase through our partnered banks and other financial providers. Our Relationship Manager will coordinate with you post-booking and assist in applying for finance on your behalf. Do note however, financing approval depends on the banks' terms and conditions as well as your loan eligibility.
If you require a loan to buy that dream car, our Relationship Manager will help connect you with multiple banks that offer loan facilities. The basic requirements for loan eligibility are a regular income and a resident visa. Get started on this process here!
The bank will require the following types of documents for processing your loan:
Identity documents: Passport / Emirates ID/ Visa / Family Book for UAE nationals.
Income documents – Salary Certificates/ Bank Statement/ Audited financials (for self-employed individuals)
Interest rate is a rate that the bank charges on the loan availed by the customer, and is calculated on the full original loan amount for the whole term without taking into consideration the periodic payments. In other words, interest is charged on the full amount of the loan throughout its loan tenure.
The interest rate that the bank will charge will vary from 3.25% to 5.31% depending on your salary bracket, industry of work, and other factors.
Loan tenure is the term of the loan. The maximum loan tenure offered by banks is 5 years or 60 months.
Every bank and type of loan will have different charges on availing the loan. However, a processing fee is payable across all banks, which will be 1% of the loan amount or 500 AED whichever is higher.
Once you apply for a loan, the bank will assess your eligibility basis your monthly income, DBR and other factors, and finance upto 80% of the total vehicle cost, as mandated by the central bank of UAE.
DBR is Debt Burden Ratio and is used to measure an individual’s ability to manage monthly payments and repay debts. It is calculated by dividing the total recurring monthly debt by gross monthly income, and it is expressed as a percentage. DBR is capped at 50% by the Central Bank of the UAE.
Most of the banks have a minimum loan amount of AED 2500/- However the minimum loan amount offered by DIB is AED 15000/-.
The maximum loan amount that can be applied for is AED 5,00,000/-
Yes, most banks will give you the option of paying back your loan earlier, subject to applicable fee and terms agreed at the time of availing the loan. This is called “Early Settlement”.
You will need the following documents at the time of purchase:
For Full Payment:
No! Every car purchased at CARS24 comes with vehicle insurance, at no additional cost.
CARS24 will take care of the entire RTA registration process for you. We will get all the relevant documents from you during the purchase process, and complete the registration at the RTA. If the RTA mandates the customer to be present, only then will your presence be required.
Note: Except Dubai, all EMIRATES mandates customer presence during registration.
Nothing at all! There is no extra cost for registering the car in your name.
Don’t bother! Our experts will take care of the entire process, to give you a hassle-free experience.
After the purchase process is complete, our Relationship Manager will call you to confirm your delivery and pick up details.
Our CARS24 Delivery Associate will meet you at the delivery time, verify your Emirates ID, get the delivery receipt signed, and hand over the car, keys, and the documents.
The usual pick-up or delivery process takes about 30 minutes.
You’ll be needed for this! You will have to present at the time of car delivery or pickup and present your Emirates ID for verification.
Along with the car, you’ll get all spare keys if mentioned on the car listing page. You’ll also get the Sales Agreement, Sales Contract, Invoice, Registration Certificate (RC/ Mulkiya), Warranty Booklet and Insurance Certificate.
Every car purchased on our site comes with a complimentary service warranty for 24 months or 40,000 kilometres (whichever is earlier), to make sure you don't spend a penny on repairs of vital items covered by our warranty post-purchase. The warranty covers vital parts of your car based on a comprehensive inspection report. The Warranty Booklet will be delivered at the time of delivery. The warranty is auto activated once the car is delivered commencing from the date of vehicle registration.
Not at all! It comes completely free with every vehicle purchased on the platform. It’s valid for 24 months or 40,000 km, whichever comes first.
Warranty applies only to the parts mentioned in the Warranty Booklet. Any accidental or consequential damages will not be covered under this warranty.
No, this warranty is non-transferable.
That’s good thinking! For the warranty to continue being valid, the buyer must ensure…
We’re hoping you never need to do this, but in case you do, your warranty booklet will have detailed steps and the helpline numbers of the authorised service centres, who will assist you through the process.
We understand that buying a car is an important decision. That is why when you're buying a car from CARS24, it’s ok to change your mind. If you don't like the car in 7 days, return it and get a 100% refund, just like anything else you order online.
Here’s how this works:
The easy return policy is applicable only if the return request has been raised within 7 days of car delivery.
Our team will inspect the car during the return process before proceeding. If the car is damaged, modified, altered, or has missing parts, a full refund will not apply.
Note: Cars that have clocked more than 600 km from the delivery date are not eligible for return.
After inspection of the car by our team and everything is found to be in order, the return process starts and payment will be processed within 3-5 working days from the accepted date of return.
Yes, of course! You can choose to buy another car from CARS24 - and we would love to deliver it to you, and you don’t even need to wait until one return is complete to reserve another. However, in the interest of fairness for our community, you can return only 3 cars for a full refund under the easy return policy.
All refund payments will be made electronically to the buyer's account.
If there’s any change in the vehicle’s condition at the time, or an accessory or a missing part compared to the checklist you signed during purchase, that amount will be deducted and the rest refunded. This amount will be decided by our technical team.
That’s a good question! We’ve taken utmost care to make sure that this will not be the case - each car listed on the platform goes through rigorous testing and inspection. In any case, you don’t need to worry - each car comes with a service warranty for 24 months or 40,000km, so you can get it repaired from our authorized partners.
Promotional messages can be stopped easily by following simple steps:
Go to Profile page -> Tap on turn off/on Receive updates & notification button.
NOTE: This will only stop promotional messages; you will still receive all the transactional messages/updates.
We mark cars under reserved label when another customer has booked this car. It will be available for purchase if the customer later plans to not buy it.
You can click on notify when available to get updates when this car is ready for you to book.