CARS24 is revolutionizing the way pre-owned cars are bought in the UAE. Buying a car is an important decision for every buyer, and we give you a simple method and quality assurance to make the process a breeze. Here’s what we offer.
All cars in our catalog are located in CARS24 hubs across the UAE, where we conduct our rigorous vehicle inspection process. Once you reserve any car online, we ship it to the hub closest to you or deliver it right to your doorstep.
If you've ever bought clothes or groceries online, you already know how this works! It's simple, and can be done in easy steps.
Absolutely. Every one of our cars has passed a 150+ point technical inspection and an RTA check, so they’re of perfect quality. What’s more, all our cars come with a complimentary service warranty of upto 6 months or 10,000 Kms, whichever is earlier. In addition, you have the option to purchase upto 24 months extended warranty.
All the prices are reasonable and competitive, assigned by experts after taking multiple factors into consideration. We factor in:
You will not feel the need to negotiate at all. You’ll see, all the prices are reasonable and competitive. We are 100% online, and hence save on expensive rental/staff costs, and so you save on those additional fees as well.
And don’t forget, any car purchased from us brings with it several benefits - a complementary base warranty plan, zero cancellation or return charges, and an unbeatable 7-day test ownership program. You’ll find the experience and benefit worth the amount you pay!
All the details you want, need, or feel like checking up on to make an informed buying decision. We’re committed to giving you a seamless and fully transparent transaction, so we list an abundance of information on each car page, including a detailed 150+ point inspection report with input from our auto experts. If you pick a car, here’s what you’ll find about it:
We replace the tyre if they do not meet the RTA approved passing standard. Spare tyres do not have the age limit of five years provided they are road-worthy as per RTA standards.
Not necessarily. As part of refurbishment, we undertake smart repainting to rectify scratches or dents of sizes exceeding our permissible standards to return the panel to its best condition.
After inspecting a car on 150+ parameters, depending on what is needed, we do whatever it takes to return it to its best condition! As a result, some of the body panels will undergo smart repainting.
All cars are inspected on 150+ parameters, during which we check the brake pads and discs. The same will be replaced if the thickness is below the vehicle manufacturer's guidelines.
Currently, there is no common online source to establish accident history nationally covering all emirates. We are unable to provide you with this information. We ensure that we do not buy any cars which have met with structural damage, and as part of our refurbishment, we re-inspect the vehicle thoroughly to ensure it is free from structural damage.
Structural damage refers to any damage to vehicle structural members such as, but not limited to chassis, body pillar frames, rear body member, rear body floor panel etc. Components such as front or rear bumper support / radiator cross member / fender apron panel are not considered as structural members and we confirm as part of our inspection process that damage to these components and consequent repairs have not impacted the structural integrity of the vehicle.
All our vehicles go through an inspection and the required periodic maintenance service is carried out. Service history is shared if provided by the previous owner with supporting evidence.
As part of periodic service, we perform the following:
Home Test Drive
Cars24 gives you the option to test drive a car without having to travel anywhere. For this, we charge a nominal, albeit refundable fee. By paying this refundable fee, you can schedule a Test Drive at your preferred location across Dubai and Abu Dhabi.
Cars24 Hub Test Drive
In case you are not comfortable with the test drive fee, or you want to test drive multiple cars in one go, you can visit the Cars24 Hub. You can visit our Hub in Dubai to test drive the car you liked on our app/site.
Please note, you can only test drive cars which you have pre-booked on our app/site. Other cars which you see in our hub may not be available for you to test drive, as they might have been booked by other customers.
After booking a car for Home Test Drive, you can schedule a test drive from the app/site, choosing a time as per your convenience. After you have scheduled your test drive, our team will reach out to you to confirm the details, and clear any doubts or questions you may have.
100% refundable! The amount you pay for reservation is only blocked by your bank, and is auto released instantly once the test drive is completed. For any reason if you could not take up the test drive, the booking amount will automatically be released when the booking expires or earlier if you cancel the test drive. Do check your bank account balance to confirm this refund!
After selecting the car for Cars24 Hub Test Drive, you can schedule your visit to our hub at a day and time of your choosing from the available options. Once you have scheduled your test drive, our team will reach out to you to confirm the details, and clear any doubts or questions you may have. On the scheduled date and time, you will need to visit our hub in Jebel Ali, Dubai. We request you to be on time so that you get ample time to test drive your selected cars in the slot timing.
Based on availability, you can schedule upto 4 cars for test drive in the same time slot. This will help you in avoiding multiple visits, and you can try out multiple cars in one go!
The booking fee is a refundable amount, irrespective of your final purchase decision. The amount is only blocked in your account by the bank, and is released automatically once the test drive is completed / cancelled. We do not charge our customers for Test Drives!
Of course! In case you can’t make it for the test drive on the scheduled date or time, you can reschedule the test drive from the bookings section in your app and the steps. However, you will only be able to reschedule upto 5 hours before the test drive slot. If you miss this window, please cancel your existing booking and book once again. It’s that simple!
Once you have completed the test drive for the car at your preferred location, you will need to pay the adjustable Token amount to reserve the car and proceed with the purchase process. Your relationship manager will guide you with the next steps, from documentation through to delivery. Please note that the same car can be test driven by multiple customers and the one who pays the token amount first will get the exclusive right to purchase the car.
Most of the banks have a minimum loan amount of AED 2500/- However the minimum loan amount offered by DIB is AED 15000/-.
CARS24 transactions are done completely online. You can make the payment through bank transfer, cheque, debit card, or credit card.
DBR is Debt Burden Ratio and is used to measure an individual’s ability to manage monthly payments and repay debts. It is calculated by dividing the total recurring monthly debt by gross monthly income, and it is expressed as a percentage. DBR is capped at 50% by the Central Bank of the UAE.
Loan tenure is the term of the loan. The maximum loan tenure offered by banks is 5 years or 60 months.
Yes! CARS24 will assist you with finance options for your car purchase through our partnered banks and other financial providers. Our Relationship Manager will coordinate with you post-booking and assist in applying for finance on your behalf. Do note however, financing approval depends on the banks' terms and conditions as well as your loan eligibility.
The bank will require the following types of documents for processing your loan:
Identity documents: Passport / Emirates ID/ Visa / Family Book for UAE nationals.
Income documents – Salary Certificates/ Bank Statement/ Audited financials (for self-employed individuals)
Every bank and type of loan will have different charges on availing the loan. However, a processing fee is payable across all banks, which will be 1% of the loan amount or 500 AED whichever is higher.
The maximum loan amount that can be applied for is AED 5,00,000/-
Interest rate is a rate that the bank charges on the loan availed by the customer, and is calculated on the full original loan amount for the whole term without taking into consideration the periodic payments. In other words, interest is charged on the full amount of the loan throughout its loan tenure.
The interest rate that the bank will charge will vary from 3.25% to 5.30% depending on your salary bracket, industry of work, and other factors.
Yes, most banks will give you the option of paying back your loan earlier, subject to applicable fee and terms agreed at the time of availing the loan. This is called “Early Settlement”.
Once you apply for a loan, the bank will assess your eligibility basis your monthly income, DBR and other factors, and finance upto 80% of the total vehicle cost, as mandated by the central bank of UAE.
If you require a loan to buy that dream car, our Relationship Manager will help connect you with multiple banks that offer loan facilities. The basic requirements for loan eligibility are a regular income and a resident visa. Get started on this process here!
You will need the following documents at the time of purchase:
For Full Payment:
Financing entails a lot of documentation requirements. For you to not have to worry about this at all, for a small fee CARS24 will ensure creation and submission of documents like the valuation certificate and loan quotation. We will take care of the entire process once you select Financing as your payment mode and will help expedite the entire process with minimal documentation, only what is absolutely essential.
No, it will not be possible to get this fee financed. You will need to pay this small fee along with a down payment.
Only RTA charges shall have to be paid for registering the car in your name.
No, it will not be possible to get this financed. You will need to pay this registration fee along with a Down Payment (in case of financing) and Balance Payment (in case of full payment).
Yes, for sure. If, for any reason, you want to return the car under the 7 day return policy, we will refund you the entire registration fee along with the Balance amount refund post deregistration of the car.
Before you hit the road on your newly purchased car, it is mandatory to have a car insurance cover as per the UAE RTA law. But don’t worry, we have you covered. We will ensure that you have access to a variety of good quality, reputed and affordable insurance plans at discounted rates, and we will handle all the paperwork to get the policy issued for you by the date of delivery.
We have tied up with reputed insurance aggregators to get you a variety of plans at discounted prices. We have tried to ensure that we give you multiple options depending upon the car, your choice of the payment mode and your price range preference. You can choose from takaful / conventional plans, agency repair / non-agency repairs, comprehensive / third party covers.
Takaful, also called Islamic insurance, is a system of cooperative insurance. Please note that it is not just for Muslims and is open to non-Muslims who prefer to subscribe to and receive Takaful benefits. While the ultimate safeguard provided to the insured person under a takaful insurance is similar to that provided under a conventional insurance, a takaful agreement is Sharia-compliant. You are free to choose a takaful policy for any kind of deal, however if you are availing a loan from an Islamic Bank, then it would be mandatory for you to select takaful.
Insurance covers with agency repairs are only available for cars that are within 2 years of their manufacturing date.
It sure does! A third party cover can be opted for only if you have selected Full payment as your payment method. In case you change your payment mode to Financing, you will accordingly need to change the insurance plan to a comprehensive plan. Similarly, if you are availing financing from a Islamic bank, you must choose a takaful plan.
You will be able to change the insurance plan that you selected only until the required documents have been verified. As soon as the documents are verified, your selected insurance plan becomes a part of the loan application (in financing cases) and the insurer starts processing your selection so that your car is insured by the time it is delivered (in full payment cases), and hence it will not be possible to change the plan post this stage. Please ensure to go through all the details of the available plans as soon as you pay the token, and discuss them with your Relationship Manager to make an informed decision.
You will be asked to make the payment for your chosen insurance policy to the insurance broker directly via a separate payment link at the same time when making the (full or down) payment of the car to CARS24. Please note that if you are getting a loan for your car, you will have the option to finance your insurance plan as well. However, you will still need to make a payment to the insurance broker on a separate payment link. The insurance amount will get deducted from the down payment amount. Once successfully paid for, you will receive an invoice from the insurance provider.
You can directly reach out to the insurance provider on the customer care number / email provided by them in the policy document to make any claims.
Should you wish to return your car within the 7 day return period, we will assist you to cancel the insurance policy on the car. We will assist with the refund of the policy amount paid to the insurance provider upon policy purchase, subject to the insurance provider's terms and conditions. Please note that as per UAE laws, there could be cancellation charges levied by the insurance provider which will be mentioned in the policy document.
Tinting blocks heat to protect the interiors, provides UV protection, reduces glare and reduces fuel consumption due to lesser requirement of air conditioning. It also adds style and gives you privacy. The maximum darkness permitted by the UAE government is 50%, so we have put together a bunch of options for you to choose from within the permitted standards.
We are sure that you would want your dream car to look new and shiny for long! Paint protection provides some invisible protection against scratches and chemicals, and repels environmental damages. It will help you retain the car’s resale value.
CARS24 has tied up with top brands to bring you the best deals for tinting and paint protection. You will have various options to choose from and at heavily discounted prices. The best part is that you can get your Value Added Services purchase financed along with the car.
You have an option to select or change the Value Added Services offered by CARS24 until your documents are verified.
The cost of tinting and paint protection will also be financed by the banks. Down payment (in case of financing) or balance payment (in case of full payment) will happen later in the process after the documents are approved and, if applicable, the LPO is approved.
We will start working on the car immediately after you make the down payment (in case of financing) and balance payment (in case of full payment) to wrap up your car in the purchased Value Added Services. It should not take us more than a few hours to complete this and we don’t foresee any delays in delivery due to this, so you shouldn’t worry.
Definitely! If you are getting your car financed, the price of the Value Added Services can be included in the loan quotation and you can get it financed alongside the car. It’s as simple as that.
Every brand and option may have a specific warranty attached to it, and we will specify the warranty along with the service details. You can discuss these details with your Relationship Manager to make an informed decision.
You can send an email to [email protected] Our team will help you with any query or request you might want to raise.
Since tinting and paint protection are consumables, there will be no refund for the Value Added Services if the car is returned.
After the purchase process is complete, our Relationship Manager will call you to confirm your delivery and pick up details.
Our CARS24 Delivery Associate will meet you at the delivery time, verify your Emirates ID, get the delivery receipt signed, and hand over the car, keys, and the documents.
You’ll be needed for this! You will have to present at the time of car delivery or pickup and present your Emirates ID for verification.
The usual pick-up or delivery process takes about 30 minutes.
Along with the car, you’ll get all spare keys if mentioned on the car listing page. You’ll also get the Sales Agreement, Sales Contract, Invoice, Registration Certificate (RC/ Mulkiya), Warranty Booklet and Insurance Certificate.
Every car listed on CARS24 comes with a complimentary service warranty of upto 6 months or 10,000 Kms, whichever is earlier. The free warranty period will vary from car to car and is clearly mentioned at the checkout page on completing the booking. The warranty covers vital parts of your car based on a comprehensive inspection report and the details of coverage will be shared with our customers at the time of car delivery. The free warranty is auto activated once the car is delivered, commencing from the date of vehicle registration.
Customers can also buy extended warranty at discounted price from CARS24 once they have finalised their car.
Our aim is to provide the best possible service at the lowest possible price, to all our customers. Our free warranty coverage is calculated based on the age and mileage of the vehicle. This helps us in ensuring that we are able to offer you the lowest possible price for your dream car and give our customers the flexibility to choose the warranty plan best suited for them.
Absolutely not! All our cars pass our 150-point inspection before being listed for sale. You can be rest assured that you will get the best quality car when you are purchasing from CARS24. The free warranty period is calculated based on age and mileage such that the vehicle price remains competitive.
You can always opt to purchase extended warranty at a discounted price from CARS24.
Our customers will always have the option to purchase an extended warranty. You can avail this option while you submit your documents after the Test Drive.
The cost of extended warranty will be visible to you at the time of purchase and will vary from car to car. Rest assured that we will provide you a great warranty package at the best prices. If you have any questions regarding the same, please reach out to your Relationship Manager post booking a car.
Our warranty covers everything your car needs to run smoothly. Details of the parts covered are mentioned in our Warranty Booklet.
Warranty will not cover maintenance related repairs, accidental or consequential damages, cosmetic repairs ( Exterior/ Interior wear and tear) and accessories. We request you to go through the warranty booklet for a detailed understanding.
The extended warranty of up to 24 months works exactly the same as the complimentary warranty. You will be eligible for all the same parts and services, as mentioned in your warranty booklet. We request you to go through the warranty booklet for a detailed understanding.
The warranty provided with CARS24 is non-transferable. It also gets void in case the vehicle is exported out of the country or it is used as a commercial vehicle. The detailed terms and conditions will be mentioned in our warranty booklet.
That’s good thinking! For the warranty to continue being valid, the buyer must ensure…
We’re hoping you never need to do this, but in case you do, your warranty booklet will have detailed steps and the helpline numbers of the authorised service centres, who will assist you through the process.
You can also send an email to [email protected] Our team will help you with any query or request you might want to raise.
All our cars come with a complimentary base warranty of upto 6 months or 10,000 Kms, whichever is earlier. In addition, you have the option to purchase upto 24 months extended warranty. If you do not wish to avail the benefits of this service, you can simply notify us and we will help cancel the same, however there will not be any compensation provided for the base warranty plan or any deduction from the car price.
The Cars24 service maintenance schedule needs to be followed here which recommends that you should service your car:
The day you receive the delivery of the car is when the actual time-period starts. The first service will be due at 6 months or 10,000 km (whichever comes earlier), from the delivery date.
The standalone service charges (based on make type) are as follows. If the car is
We have two types of service offerings for Cars24 customers:
A service contract should make more sense for you if you want to:
A service contract is needed for multiple reasons, a few of which are:
All refund payments will be made electronically to the buyer's account.
We understand that buying a car is an important decision. That is why when you're buying a car from CARS24, it’s ok to change your mind. If you don't like the car in 7 days, return it and get a 100% refund, just like anything else you order online.
Here’s how this works:
The easy return policy is applicable only if the return request has been raised within 7 days of car delivery.
Our team will inspect the car during the return process before proceeding. If the car is damaged, modified, altered, or has missing parts, a full refund will not apply.
Note: Cars that have clocked more than 600 km from the delivery date are not eligible for return.
The refund is initiated within 3 to 5 working days if the car meets all the above-mentioned terms & conditions.Refund payment will be initiated only after the ownership is transferred to CARS24 in the RTA.
If you have gotten your car financed, processing fee will not refunded and the bank might levy early settlement charges.
Your car will not be eligible for return if -
Yes, of course! You can choose to buy another car from CARS24 - and we would love to deliver it to you, and you don’t even need to wait until one return is complete to reserve another. However, in the interest of fairness for our community, you can return only 3 cars for a full refund under the easy return policy.
If there’s any change in the vehicle’s condition at the time, or an accessory or a missing part compared to the checklist you signed during purchase, that amount will be deducted from the car value and the rest refunded. This amount will be decided by our technical team.
That’s a good question! We’ve taken utmost care to make sure that this will not be the case - each car listed on the platform goes through rigorous testing and inspection. In any case, you don’t need to worry - all our cars come with a complimentary service warranty of upto 6 months or 10,000 Kms, whichever comes earlier, so you can get it repaired from our authorized partners. In addition, you have the option to purchase upto 24 months extended warranty.
Promotional messages can be stopped easily by following simple steps:
Go to Profile page -> Tap on turn off/on Receive updates & notification button.
NOTE: This will only stop promotional messages; you will still receive all the transactional messages/updates.
This gift will be given to customers who book test drive on dates and slots which indicate a “Free Gift” and subsequently complete the Test Drive on the chosen date and slot.
We have a variety of gifts on offer worth upto 250 AED. Since it is a surprise gift, you will find out the exact gift assigned to you only after the completion of the Test Drive. Rest assured, you will love the gift.
The Test Drive Associate will handover the gift to you upon completion of the test drive on the chosen date and slot.
No, this is a surprise gift. Rest assured, you will love it.
Exclusive gifts are given only for the slots which indicate a “Free Gift” Offer.
You may go ahead and make a booking on a different car. When you book a Test Drive for slots indicated as “Free Gift”, you will qualify for a free gift on your next Test Drive.
You will receive only one free gift per month, irrespective of the number of Test Drives you have completed.