FAQ

What makes CARS24 the best place to sell my car?

CARS24 is on a mission to streamline the unorganised car selling market in India. We at CARS24 help you:

• Sell your car in a Single Visit: No more tedious negotiations with multiple buyers over a period of several weeks. Visit your nearest CARS24 branch and sell your car in precisely one visit!
• Get Instant money Transfer: CARS24 transfers your money straight to your bank account on the same day if you avail the instant payment option. No painful and cumbersome follow-ups required.
• Get free RC Transfer: Long lines at the RTO Office? Complicated Paperwork? Worry not. Sell your car to us and we will handle all the necessary documentation needed to get your RC transferred, that too free of cost. On top of that, every car seller is protected by the CARS24 Customer Protection Policy until the RC gets transferred.
• Get the best Price: It’s the aggregate of research and on-ground experience of inspecting 3 lakh+ cars that have made us an expert when it comes to used car pricing. Prices we offer for your used car are based on its condition as well as the market factors - the only unbiased engine to calculate the best price for your car.

How do I sell my car at CARS24?

Selling your car is easy with CARS24.

• Book an appointment by visiting our website - Feed in the details required, choose your nearest CARS24 branch and preferred appointment day
• Visit the branch and get your car inspected free of cost.
• You will get the CARS24 Best Price and we will handle the documentation and RC Transfer

What is the business model of CARS24?

We at CARS24 believe in changing the way people sell their cars in India by simplifying and standardizing the entire process. We buy your car and sell it to one of our 10,000+ channel partners across various cities in India. We charge a nominal fee on every transaction when you sell your car to us. The service charge details can be seen in the Transaction Guidelines section

Your website quote does not match my expectations. Why should I visit your branch?

The website quote is an estimated value range generated by our pricing algorithm based on some broad parameters like car make and model, variant, odometer reading and other details that you enter on the website. The final price quote offered also takes into consideration the physical condition of your vehicle as evaluated during the inspection process and market conditions.

What will happen if my car is financed by a bank and I want to sell it to CARS24?

If the car you want to sell is financed, simply bring along a current dated foreclosure letter issued by the bank and we will pay the loan on your car. The settlement amount will be deducted from the CARS24 quote for your car. Alternatively, you can settle the loan yourself before selling the car to us. CARS24 may hold back a certain amount until the bank loan clearance NOC is submitted by you.

How do I book an appointment?

It’s simple! Log on to our website www.cars24.com, fill in the basic details about your car as mentioned above and schedule an appointment at your nearest CARS24 branch. OR, you can simply call our customer helpline number at 1800-258-5656 and we will schedule an appointment for you.

Is it mandatory to book an appointment?

Yes. By booking an appointment with us, you are reserving your dedicated slot to be catered to by one of our associates at the branch. In case, you drop in at any of our branches without having an appointment booked, you will be asked to book one on the spot. This will lead to unnecessary wastage of time and efforts which we tend to avoid. We are serving several customers at a time and our goal is to ensure all of them receive the same kind of experience. Having dedicated slots booked in advance helps us achieve the same and allows us to serve our customers in the best way possible.

Can I reschedule my appointment?

Yes, you can change your appointment time, date or branch. Simply login with your registered mobile number on our website or mobile app and visit the ‘My Appointment’ section. There is also a link to reschedule in the appointment confirmation email that you receive. Alternatively, you can call our customer helpline number at 1800-258-5656 and we will reschedule your appointment for you.

Does CARS24 provide home inspection?

Yes, we provide home inspection services in Mumbai, Pune, Hyderabad, Bangalore for which we charge a fee of Rs 299. We are planning to launch the home inspection service in various other cities in India very soon.

I cannot find my car’s registration state while booking the appointment online.

This may just happen because we are not currently present in your state. However, we are expanding at a rapid pace and plan to launch the used car buying service in many more cities pan India, very soon.

What documents should I carry to the branch for my car’s inspection?

It is important that you bring the following documents with you to proceed with the inspection of your car:

• Original RC (Mandatory)
• Insurance Certificate / Cover Note / Policy
• Original Invoice
• Duplicate Keys
• Service Manual
• Last Service Receipt
• Extended Warranty Certificate (if applicable)

To avail instant payment for your car, please bring along the following documents:

• PAN card of the registered owner (Mandatory for Payment)
• 4 Self-attested photos of the registered owner
• Registered owner's - Aadhar Card/ Pan Card/ Passport
• Financial documents in case of financed car
• Cancelled Cheque
• GSTIN Registration Certificate (Required only if the car's RC is in the name of the Firm / Company / HUF etc.)

Do remember to take out all of your personal belongings from your car before your inspection!

Can I send my driver to get the inspection done?

Yes, you can. However, you must ensure that your driver carries all the required documents to get the car inspected. Also, please note that the owner of the car needs to self-attest all the documents involved. We will also need the bank account details of the registered owner of the car to initiate the transaction.

Till when are your branches open?

Our branches generally operate from 10 am - 6 pm. We recommend you to reach our branch by 5 pm to avoid any hassle or delay. Please note that there might be some branches across India which do not operate on a certain day of the week. When you try booking an appointment for a time slot, you can view if your preferred branch is operational on that particular time and day or not.

I got an SMS to check in, where do I have to check in at the branch?

One of our branch team members will come to you and assist you with the check-in process, provided you have booked an appointment beforehand. Please ensure that you get the check-in done as soon as you enter the branch so that you are queued in for the inspection process to start.

How long will my car’s inspection take?

At CARS24, we evaluate a used car on the basis of several parameters. Our dedicated car experts are trained to complete the entire process of car inspection within a time period of 30-45 minutes. However, there might be instances, pertaining to different car conditions, when the car inspection process may even extend to 90 minutes.

What all do you check during the inspection of my car?

Our used car inspection process is fair and thorough to ensure an objective standardized report that gives a clear view of the condition of your car. We start with a document check and test drive and then use the latest tools to assess the exterior, tires, engine, transmission, interiors and electricals. We also inspect the steering mechanism, suspension, brakes and accessories of your car during the test drive. Feel free to ask any questions from our team at the branch.

Why is there a difference between the online valuation and the actual price offered at the branch?

The online valuation indicates the estimated range you can get for your car considering it is in a picture-perfect condition. The detailed inspection conducted at the branch which determines the physical health and working of the car’s components decides what the final quote offered will be. The factors that impact the value of your car include the car make, aesthetics and mechanical condition, odometer reading and market conditions.

Will you charge me for my car’s inspection?

No, CARS24 inspection process at all our retail branches is absolutely free. However, we also offer Home Inspection services in certain cities in which case we charge a fee of Rs 299.

Can I get home inspection done anywhere?

Home Inspection service is currently being offered in select cities - Mumbai, Pune, Bangalore and Hyderabad.

Will I be charged for the home inspection?

Yes, we charge a fee of Rs. 299 for offering inspection services at the location shared by you.

When and how can I pay for home inspection?

We offer home inspection service on a pre-paid payment basis. You can make an online payment at the time of booking an appointment for home inspection. Your appointment will be confirmed only when complete payment is made. Payment can be made via the following modes:

• Paytm Wallet
• Credit Card
• Debit Card
• Net Banking
• UPI

Please note, we do not accept cash or any other offline payment for home inspection service.

What if I have 2 or more cars to be inspected?

Home Inspection is chargeable at a nominal fee for each car. We request you to book separate appointments if you have more than one car to be inspected.

What if my car is not moving. Can I still get the inspection done for my car?

Our car evaluators will inspect the car on multiple parameters - exteriors, interiors, engine quality and a short test drive to be able to generate a fair, unbiased inspection report. If your car is to be scrapped, we will be able to do the inspection as per that of a non-moving car. But if it’s not a scrap car, we request you to please get the car in a moving condition before the evaluator reaches your location. 

For example, in case it is a battery issue, you may ask your local mechanic to jump-start the battery before the evaluator reaches your place, and highlight the same to the car evaluator before the inspection begins.

What all documents are needed for inspection?

It is important that you have the following documents with you to proceed with the inspection of your car:

• Original RC (Mandatory)
• Insurance Certificate / Cover Note / Policy
• Original Invoice
• Duplicate Keys
• Service Manual
• Last Service Receipt
• Extended Warranty Certificate (if applicable)

For availing instant payment you must have:

• PAN card of the registered owner (Mandatory for Payment)
• 4 Self-attested photos of the registered owner
• Registered owner's - Aadhar Card/ Pan Card/ Passport
• Financial documents in case of financed car
• Cancelled Cheque
• GSTIN Registration Certificate (Required only if the car's RC is in the name of the Firm / Company / HUF etc.)

Do remember to take out all of your personal belongings from your car before your inspection!

How much time will it take to get the inspection done?

At CARS24, we evaluate a used car on the basis of several parameters. Our dedicated car experts are trained to complete the entire process of car inspection within a time period of 30-45 minutes. However, there might be instances, pertaining to different car conditions, when the car inspection process may even extend to 90 minutes.

What all do you check during the inspection of my car?

Our car inspection process is fair and thorough to ensure an objective standardized report that gives a clear view of the condition of your car. We start with a document check and test drive and then use the latest tools to assess the exterior, tires, engine, transmission, interiors and electricals. We also inspect the steering mechanism, suspension, brakes and accessories of your car during the test drive. Feel free to ask any questions from our car experts.

What should I do in case I have a change of plans and I am not available for the home inspection?

We request you to please call our helpline 1800-258-5656 to reschedule the appointment at least 1 day before the appointment date. The new appointment date and time will depend on the appointment slots available on the website at that particular instance. Please note, we do not guarantee a successful appointment reschedule for the same day.

Do I have to pay the home inspection charges again if I reschedule?

No. We will not charge you for rescheduling the appointment.

What should I do in case I have to cancel the appointment? Will I be charged for the cancellation?

We understand that you may have personal constraints because of which you might have to cancel the appointment. We request you to please call our helpline 1800-258-5656 to cancel the appointment at least 1 day before the appointment date. We provide a 100% refund of the home inspection charges. The amount will be refunded within 15 working days, to the account through which you made the payment.

What if I decide to take my car to the branch instead of getting a home inspection done?

 Please call our helpline number to cancel the home inspection appointment and book a new appointment at the branch. The inspection service at our branch is free of charge. We will refund the home inspection charges to the account through which the payment was made in 15 working days.

Why is there a difference between the online valuation and the actual price offered after inspection?

The online valuation indicates the estimated range you can get for your used car considering it is in a picture-perfect condition. The detailed inspection conducted at the branch which determines the physical health and working of the car’s components decides what the final quote offered will be. The factors that impact that value of your car include the car make, aesthetics and mechanical condition, odometer reading and market conditions.

How do you determine the price of my car?

Your car's quote depends on several factors like the demand for its brand, model of the car, kilometers covered, registration and physical condition. At CARS24, an estimated value range is first given to you based only on the details you enter on the website considering the car to be in picture-perfect condition. The final price offered also takes into consideration the physical condition of your vehicle as evaluated during the inspection process and market conditions.

What all factors impact the price of my car?

Car Condition:

1. Your car’s basic details: Like variant, age, production status, ownership serial, registration state, insurance status etc.
2. Your car’s condition: Our ISO certified inspection report captures the as-is condition of your car- Any additional features you have installed or any refurbishment work needed in your car

Market Demand:

1. The market demand for your car: We have a buyer network of more than 10,000 channel partners pan-India. They actively bid for the car model for which they have ready buyers in our portal - hence ensuring that you get the best price for your car
2. Our Pricing for 3,00,000 cars till date: CARS24 has done 3,00,000+ transactions till date - CARS24 has done 3,00,000+ transactions till date - This database of actual used car prices helps our pricing portal predict the fair market value of your car.

Why is the quote valid only for 24 hours?

The price offered to you for your car depends on the current demand of that particular make and model. We work with several channel partners across India who actively bid to buy your car according to the demand they have. Due to this, the price we offer to you cannot be valid for more than 24 hours.

Can I get a better price later on?

The price we offer for your car depends on the current market condition for that particular make and model. The inspection report we provide after assessing your car is only valid for 24 hours. After 24 hours, we re-initiate the inspection process of your car and try to offer the best possible price.

What all documents do I need to sell my car?

For the inspection of your car, it is mandatory to carry your car’s original Registration Certificate.

For the best price, please bring along the following documents:

• Insurance Certificate/ Cover Note/ Policy

• Original Invoice

• Duplicate Keys

• Service Manual

• Last Service Receipt

• Extended Warranty Certificate

To avail the instant payment option for the sale of your car, please bring along the following documents:

• PAN Card of the registered owner (Mandatory for Payment)

• 4 Self attested photos of registered owner

• Registered Owner's Aadhar Card / Voter ID Card / Passport

• Financial documents in case of financed car

• 1 Cancelled Cheque

• GSTIN Registration Certificate (Required only if the car's RC is in the name of the Firm / Company / HUF etc.)

What is Service Charge and is it mandatory?

Yes, in case you decide to sell your car to us, we levy a very nominal service charge based on the final amount offered for your car. The service charge structure is as follows:

How long will it take for the payment to be transferred to my account?

There are two ways in which you can receive the payment for your car.

1. Instant Payment: If you avail this facility, you will receive the payment on the same day of signing the deal.*

2. Deferred Payment: Through the deferred payment option, we credit the car selling amount within a time span of 3-4 working days.

*Please note that we charge a nominal fee of INR 1000 (exclusive of GST) for instant payment. For Home Inspection, this facility is not available.

What if I don’t get the amount within the stipulated time?

We make sure to process the total amount once all the documentation is complete. Please note that some amount could be held back if all the requirements are not met. If you wish to understand any hold back amount on your invoice, please reach out to us at 1800 258 5656.

What happens if I cancel the deal after signing the documents?

We strive to offer a hassle-free experience to our customers as well as our channel partners. If you wish to cancel the deal after the token amount has been paid, you will have to return the token amount and pay a cancellation charge of Rs. 5000. This charge is to compensate for the overhead cost of the entire transaction and any monetary loss that our channel partner who booked this car incurred due to this cancellation. Please remember, no cancellation is possible once the delivery amount has been paid.

I did not get the full amount as promised at the branch, why did that happen?

There are different reasons why that may have happened. CARS24 may levy certain deductions to facilitate the transaction or in case of non-fulfillment of requirements by the seller. These include deductions for delay in car delivery, hypothecation removal, exisiting challans on the vehicle, missing duplicate key, non-availability of original RC etc. These deductions are non-refundable.

In some cases some amount maybe heldback which is released once you comply with the requirements. These include:

1. Bank Loan NOC: In the event that your car was financed by a bank, the NOC from the bank must be presented stating that the loan amount has been paid off. In case the NOC isn’t available, some amount is held back till the NOC is submitted. This amount varies depending on the final price offered for your car.

2. Party Peshi: The RTOs of certain states require the presence of the vehicle owner in order to initiate the transfer of RC. In this case, an amount of Rs 10000 is held back till you comply with the process.

3. Inter-State Transfer: In case the vehicle is to be cleared for inter-state migration, an amount of Rs 10000 is heldback and released within 21 Days provided there is no transfer document discrepancy.

What happens to my car after you buy it?

CARS24 works on a customer to business model wherein, after we buy your car, we sell it to one of our channel partners across India. Our channel partners further sell it to an end user.

There is some pending amount for my car, when will I get it back?

If there is some pending amount for the sale of your car, please refer to the transaction guidelines to understand why the amount may have been held back. The amount will be released once the requirements are fulfilled within the stipulated timeline. Please call our toll-free number 1800-258-5656 to check the current status and to get any clarification.

Where can I check my current RC transfer status of my car?

We will keep you updated with the current status of the ownership of your car. You can click here to check the status of transfer of your car’s RC. You can also verify the same at www.parivahan.gov.in

How long will it take for the RC to be transferred from my name?

It takes about 120 to 180 days for the ownership to get transferred to the new buyer. This might vary depending on the finalization of the end buyer and the RTO requirements. However, you don’t need to worry about it at all. All our customers are covered under the CARS24 Customer Protection Policy, which means till your RC transfer comes through - we take full responsibility for the safety of your car. Once the ownership has been transferred, we will send you an email with the RC transfer proof.

What is the CARS24 Customer Protection Policy?

CARS24 re-defines the way you sell your car. CARS24 Customer Protection Policy is an exclusive programme by CARS24 to protect the customer from any unwarranted post-sale situations. This means that till the car’s Registration Certificate (RC) is transferred in the name of the new buyer, we will take care of any hassles related to the car.

In case there is any unforeseen incident with your car while the transfer is in the process, our legal experts will extend full support and all expenses up to Rs. 10 lakh* are covered by us. All you have to do is call our helpline number - 1800 258 5656. We take full responsibility for the car’s safety and guarantee your peace of mind.

What is covered under CARS24 Customer Protection Policy?

The CARS24 Customer Protection Policy provides you with threefold benefits once you sell your car with us.

• Ready assistance and information at every step till the RC of the Vehicle is transferred to the new owner

• Full Legal support in the rarest of the rare scenario where there is an issue with the Vehicle while the transfer is in the process without any lawyer/counsel expenses or charges

• Cover of Rs. 10 lakh* for any legal expenses incurred due to an accident or untoward incident with the Vehicle

Does the Protection Policy cost anything?

You are automatically covered under our Customer Protection Policy once you sell your car to us. You don’t have to pay any premium nor is there any deduction for the same from the price of the Vehicle.

Whom do I reach out if I have any queries regarding ownership transfer after selling my car?

We understand your concern and we are there to assist you in every way till your car ownership is transferred. You simply have to call our toll-free number 1800 258 5656 or send an email to care@cars24.com and we will take care of everything.

What happens if there is any mishap while the car’s RC is not transferred? How can I avail the benefits of this policy?

In case of any occurrence of any untoward incident while the RC is in your name; CARS24 will provide you with both legal support and cover expenses up to Rs 10 lakh*. You can raise your concern with us at our helpline number. Our Legal Support team will get in touch with you and get the issue resolved for you as soon as possible.

Is the CARS24 Customer Protection Policy an insurance programme for my car?

No, Customer Protection Policy is to protect and safeguard the concerns or issues of our customers against any legal troubles that they might have to bear till the RC of the respective Vehicle is transferred to the new buyer. This is not and should not be treated to be an alternative for your vehicle insurance.

How do I avail the cover of Rs. 10 lakh?

If there is any untoward incident and you are contacted by the government authorities or receive any communication from them - Follow these steps:

1. Share the CARS24 delivery receipt and invoice with the authorities
2. Call Our helpline number - 1800 258 5656 and request for legal support
3. Our legal counsel will contact you and will extend all cooperation in order to safeguard you
4. All legal expenses incurred during this process will be borne by CARS24, Upto Rs 10 lakh*. In the event you are constrained to incur any other legal expense(s), CARS24 may reimburse the same on actuals on receipt of respective documents evidencing the same which will be subject to consent of CARS24

What all will the Policy protect me from?

CARS24 Customer Protection Policy assures to protect you (Registered Owner) from

1. Any issue(s) which may arise against you from any misuse of the Vehicle

2. Any case which may be lodged against you in case of any mishap/ accident involving the Vehicle

3. CARS24 will engage a lawyer at its own cost (s) to represent you before and with any judicial / quasi-judicial / law enforcement agencies

4. Contest and/or challenge and/or comply any court verdict / order / directions / judgments if passed against you in any of the above-mentioned case(s) / issue(s) in order to protect you

What are the terms & conditions to be eligible for the coverage under this policy?

1. You (Registered owner) should have provided physical delivery of the Vehicle to CARS24

2. There is no breach of Vehicle Form and all other T&Cs by you (Registered owner)

3. The issue/case comes to the knowledge of CARS24 in appropriate time

4. The issue/case is being allowed to be handled exclusively by CARS24 for and on your behalf

5. The coverage is applicable from the date of physical delivery of Vehicle with CARS24 till the RC ownership is transferred in name of new/end-buyer

The policy will NOT be applicable if

1. Customer assigns any such issue/case to a lawyer/third party of its own choice

2. CARS24 is not aware of any such issue

What should I do if my car is registered in someone else's name such as family members?

If your car is registered in someone else’s name such as your family members we will need the signature of the registered owner of the vehicle on the documents and a letter of authority.

What will happen if my car is financed from a bank and I want to sell my car at CARS24

If the car you want to sell is financed, simply bring along a current dated foreclosure letter issued by the bank, and we will pay back the loan on your car. The settlement amount will be deducted from the amount paid to you for your car. Alternatively, you can also settle the loan before selling the car to us.

My car is in Delhi but it has a Mumbai registration number, can I sell it to CARS24?

Yes, you can sell your car with in cities we are present in.

Do you buy cars registered in the name of a company  

Yes, we do buy company-registered cars. In additional to the documents mentioned previously, please bring along the following documents

• RC and the authorization letter from the company (Mandatory)

• Company address Proof (Electricity bill, Landline bill, Company registration letter)

• Signing authority’s PAN card copy

• Company’s PAN card

My car is registered outside India - Can you buy this car?

No, we only buy cars registered in India.

Do you buy two wheelers as well?

No, we currently buy only cars.

I have a T permit or commercial car, can I get it inspected with CARS24?

We understand the pain and hassles of selling commercial vehicles. There is no streamlined process or a go-to destination where one can visit and get their commercial vehicle sold at once. However, we do not currently buy commercial vehicles. We would be happy to purchase any privately-owned cars you may be planning to sell.

How do you ensure my private information remains confidential?

We value our customers’ confidentiality and ensure that no information is leaked to any third party under any circumstance. For instance, even while uploading the pictures of a car in our inspection report, we mask the original number plate with CARS24’s custom number plate

Why should I buy through Cars24?

• Household name in the used car industry

• Over 100+ outlets in major cities across the country

• A one-stop solution for all your needs - Car Finance, Insurance & Hassle free RC Transfer

• Trained Professionals to help you buy your dream car

• Comprehensive quality checks

• Buy verified cars only from verified users

Is there any Finance facility available?

Yes, We have tie ups with major leading banks who offer Car Loans at very competitive rates

What papers will I receive when I buy a pre-owned car through Cars24?

When you buy a Pre-Owned car through us, you will receive the following documents:

• Payment Receipts

• Form 28, 29 & 30 duly signed by the seller

• Insurance Policy (Subject to availability)

• Service manual (Subject to availability)

• Delivery Letter

• Booking Form

Will the car that I buy from Cars24 come with Insurance?

Once the RC gets transferred, Cars24 will provide you the relevant documents to help you get the Insurance transferred under your name

How would the entire process work for me?

• Browse through the various used car options that are listed on Cars24 website

• Indicate interest in the cars you like

• One relationship manager will get assigned to you who will work towards ensuring that you get your dream car in the best price within the earliest time possible from a genuine seller

• Once the deal gets finalized, we get the RC transfer done

Where do I need to come to test drive the cars?

The relationship manager assigned to you would coordinate for your meetings with the verified seller at the latter’s location

What are the payment options available?

You can pay in a number of ways; including by cash, credit card, Mobile wallets (Paytm).  We also have affiliations with a number of financial institutions, and can assist you in availing Pre-Owned car loans.

How do I get in touch with Cars24 if I am interested in buying a car?

If you are interested in buying a car, you can simply call our helpline number at 0172 406 2424 or you can visit here.

What if I don’t have an e-mail address?

No problem. Although it will be beneficial if you provide your email mail id, you can register using your mobile phone as well. Creating a new email address will not take much time, and you will also be able to receive personalized alerts directly in your inbox.