FAQs

What makes CARS24 the best place to sell my car?

CARS24 is on a mission to streamline the unorganised car selling market in India. We at CARS24 help you:

• Sell your car in a Single Visit: No more tedious negotiations with multiple buyers over a period of several weeks. Visit your nearest CARS24 branch and sell your car in precisely one visit!
• Get Instant money Transfer: CARS24 transfers your money straight to your bank account on the same day if you avail the instant payment option. No painful and cumbersome follow-ups required.
• Get free RC Transfer: Long lines at the RTO Office? Complicated Paperwork? Worry not. Sell your car to us and we will handle all the necessary documentation needed to get your RC transferred, that too free of cost. On top of that, every car seller is protected by the CARS24 Customer Protection Policy until the RC gets transferred.
• Get the best Price: It’s the aggregate of research and on-ground experience of inspecting 3 lakh+ cars that have made us an expert when it comes to used car pricing. Prices we offer for your used car are based on its condition as well as the market factors - the only unbiased engine to calculate the best price for your car.

How do I sell my car at CARS24?

Selling your car is easy with CARS24.

• Book an appointment by visiting our website - Feed in the details required, choose your nearest CARS24 branch and preferred appointment day
• Visit the branch and get your car inspected free of cost.
• You will get the CARS24 Best Price and we will handle the documentation and RC Transfer

What is the business model of CARS24?

We at CARS24 believe in changing the way people sell their cars in India by simplifying and standardizing the entire process. We buy your car and sell it to one of our 10,000+ channel partners across various cities in India. We charge a nominal fee on every transaction when you sell your car to us. The service charge details can be seen in the Transaction Guidelines section

What will happen if my car is financed by a bank and I want to sell it to CARS24?

If the car you want to sell is financed, simply bring along a current dated foreclosure letter issued by the bank and we will pay the loan on your car. The settlement amount will be deducted from the CARS24 quote for your car. Alternatively, you can settle the loan yourself before selling the car to us. CARS24 may hold back a certain amount until the bank loan clearance NOC is submitted by you.

Your website quote does not match my expectations. Why should I visit your branch?

The website quote is an estimated value range generated by our pricing algorithm based on some broad parameters like car make and model, variant, odometer reading and other details that you enter on the website. The final price quote offered also takes into consideration the physical condition of your vehicle as evaluated during the inspection process and market conditions.

I cannot find my car’s registration state while booking the appointment online.

This may just happen because we are not currently present in your state. However, we are expanding at a rapid pace and plan to launch the used car buying service in many more cities pan India, very soon.

Does CARS24 provide home inspection?

Yes, CARS24 is currently offering free Car Inspection at Home for a hassle-free selling experience. To check if the Home Inspection service is available at your location, please select your city while booking the appointment.

Can I reschedule my appointment?

Yes, you can change your appointment time, date or branch. Simply login with your registered mobile number on our website or mobile app and visit the ‘My Appointment’ section. There is also a link to reschedule in the appointment confirmation email that you receive. Alternatively, you can call our customer helpline number at 1800 258 5656 and we will reschedule your appointment for you.

Is it mandatory to book an appointment?

Yes. By booking an appointment with us, you are reserving your dedicated slot to be catered to by one of our associates at the branch. In case, you drop in at any of our branches without having an appointment booked, you will be asked to book one on the spot. This will lead to unnecessary wastage of time and efforts which we tend to avoid. We are serving several customers at a time and our goal is to ensure all of them receive the same kind of experience. Having dedicated slots booked in advance helps us achieve the same and allows us to serve our customers in the best way possible.

How do I book an appointment?

It’s simple! Log on to our website www.cars24.com, fill in the basic details about your car as mentioned above and schedule an appointment at your nearest CARS24 branch. OR, you can simply call our customer helpline number at 1800-258-5656 and we will schedule an appointment for you.

Will you charge me for my car's inspection?

No, CARS24 inspection process at all our retail branches is absolutely free.

Why is there a difference between the online valuation and the actual price offered at the branch?

The online valuation indicates the estimated range you can get for your car considering it is in a picture-perfect condition. The detailed inspection conducted at the branch which determines the physical health and working of the car’s components decides what the final quote offered will be. The factors that impact the value of your car include the car make, aesthetics and mechanical condition, odometer reading and market conditions.

What all do you check during the inspection of my car?

Our used car inspection process is fair and thorough to ensure an objective standardized report that gives a clear view of the condition of your car. We start with a document check and test drive and then use the latest tools to assess the exterior, tires, engine, transmission, interiors and electricals. We also inspect the steering mechanism, suspension, brakes and accessories of your car during the test drive. Feel free to ask any questions from our team at the branch.

How long will my car's inspection take?

At CARS24, we evaluate a used car on the basis of several parameters. Our dedicated car experts are trained to complete the entire process of car inspection within a time period of 30-45 minutes. However, there might be instances, pertaining to different car conditions, when the car inspection process may even extend to 90 minutes.

I got an SMS to check in, where do I have to check in at the branch?

One of our branch team members will come to you and assist you with the check-in process, provided you have booked an appointment beforehand. Please ensure that you get the check-in done as soon as you enter the branch so that you are queued in for the inspection process to start.

Till when are your branches open?

Our branches generally operate from 10 am - 6 pm. We recommend you to reach our branch by 5 pm to avoid any hassle or delay. Please note that there might be some branches across India which do not operate on a certain day of the week. When you try booking an appointment for a time slot, you can view if your preferred branch is operational on that particular time and day or not.

Can I send my driver to get the inspection done?

Yes, you can. However, you must ensure that your driver carries all the required documents to get the car inspected. Also, please note that the owner of the car needs to self-attest all the documents involved. We will also need the bank account details of the registered owner of the car to initiate the transaction.

What documents should I carry to the branch for my car's inspection?

It is important that you bring the following documents with you to proceed with the inspection of your car:

• Original RC (Mandatory)
• Insurance Certificate / Cover Note / Policy
• Original Invoice
• Duplicate Keys
• Service Manual
• Last Service Receipt
• Extended Warranty Certificate (if applicable)

To avail instant payment for your car, please bring along the following documents:

• PAN card of the registered owner (Mandatory for Payment)
• 4 Self-attested photos of the registered owner
• Registered owner's - Aadhar Card/ Pan Card/ Passport
• Financial documents in case of financed car
• Cancelled Cheque
• GSTIN Registration Certificate (Required only if the car's RC is in the name of the Firm / Company / HUF etc.)

Do remember to take out all of your personal belongings from your car before your inspection!

What all documents do I need to sell my car?

For the inspection of your car, it is mandatory to carry your car’s original Registration Certificate.

For the best price, please bring along the following documents:

• Insurance Certificate/ Cover Note/ Policy

• Original Invoice

• Duplicate Keys

• Service Manual

• Last Service Receipt

• Extended Warranty Certificate

To avail the instant payment option for the sale of your car, please bring along the following documents:

• PAN Card of the registered owner (Mandatory for Payment)

• 4 Self attested photos of registered owner

• Registered Owner's Aadhar Card / Voter ID Card / Passport

• Financial documents in case of financed car

• 1 Cancelled Cheque

• GSTIN Registration Certificate (Required only if the car's RC is in the name of the Firm / Company / HUF etc.)

Can I get a better price later on?

The price we offer for your car depends on the current market condition for that particular make and model. The inspection report we provide after assessing your car is only valid for 24 hours. After 24 hours, we re-initiate the inspection process of your car and try to offer the best possible price.

Why is the quote valid only for 24 hours?

The price offered to you for your car depends on the current demand of that particular make and model. We work with several channel partners across India who actively bid to buy your car according to the demand they have. Due to this, the price we offer to you cannot be valid for more than 24 hours.

What all factors impact the price of my car?

Car Condition:

1. Your car’s basic details: Like variant, age, production status, ownership serial, registration state, insurance status etc.
2. Your car’s condition: Our ISO certified inspection report captures the as-is condition of your car- Any additional features you have installed or any refurbishment work needed in your car

Market Demand:

1. The market demand for your car: We have a buyer network of more than 10,000 channel partners pan-India. They actively bid for the car model for which they have ready buyers in our portal - hence ensuring that you get the best price for your car
2. Our Pricing for 3,00,000 cars till date: CARS24 has done 3,00,000+ transactions till date - CARS24 has done 3,00,000+ transactions till date - This database of actual used car prices helps our pricing portal predict the fair market value of your car.

How do you determine the price of my car?

Your car's quote depends on several factors like the demand for its brand, model of the car, kilometers covered, registration and physical condition. At CARS24, an estimated value range is first given to you based only on the details you enter on the website considering the car to be in picture-perfect condition. The final price offered also takes into consideration the physical condition of your vehicle as evaluated during the inspection process and market conditions.

I did not get the full amount as promised at the branch, why did that happen?

There are different reasons why that may have happened. CARS24 may levy certain deductions to facilitate the transaction or in case of non-fulfillment of requirements by the seller. These include deductions for the delay in car delivery, hypothecation removal, existing challans on the vehicle, missing duplicate key, expired insurance, non-availability of original RC, etc. These deductions are non-refundable.

In some cases, some amount may be held back which is released once you comply with the requirements. These include:

1. Bank Loan NOC: In the event that your car was financed by a bank, the NOC from the bank must be presented stating that the loan amount has been paid off. In case the NOC isn’t available, some amount is held back till the NOC is submitted. This amount varies depending on the final price offered for your car.

2. Party Peshi: The RTOs of certain states require the presence of the vehicle owner in order to initiate the transfer of RC. In this case, an amount of Rs 10000 is held back until you comply with the process.

3. Inter-State Transfer: In case the vehicle is to be cleared for inter-state migration, an amount of Rs 10000 is held back and released within 21 Days provided there is no transfer document discrepancy.

What happens if I cancel the deal after signing the documents?

We strive to offer a hassle-free experience to our customers as well as our channel partners. If you wish to cancel the deal after the token amount has been paid, you will have to return the token amount and pay a cancellation charge of Rs. 5000. This charge is to compensate for the overhead cost of the entire transaction and any monetary loss that our channel partner who booked this car incurred due to this cancellation. Please remember, no cancellation is possible once the delivery amount has been paid.

What if I don't get the amount within the stipulated time?

We make sure to process the total amount once all the documentation is complete. Please note that some amount could be held back if all the requirements are not met. If you wish to understand any hold back amount on your invoice, please reach out to us at 1800 258 5656.

How long will it take for the payment to be transferred to my account?

There are two ways in which you can receive the payment for your car.

1. Instant Payment: If you avail this facility, you will receive the payment on the same day of signing the deal.*

2. Deferred Payment: Through the deferred payment option, we credit the car selling amount within a time span of 3-4 working days.

*Please note that we charge a nominal fee for instant payment. For Home Inspection, this facility is not available.

What is Service Charge and is it mandatory?

When you sell your car to us, we levy a nominal service charge. This will be based on the CARS24 Offer Price of your car. Details on the applicable service charges will be shared with you after your car's inspection at our branch. 

How long will it take for the RC to be transferred from my name?

It takes about 120 to 180 days for the ownership to get transferred to the new buyer. This might vary depending on the finalization of the end buyer and the RTO requirements. However, you don’t need to worry about it at all. All our customers are covered under the CARS24 Customer Protection Policy, which means till your RC transfer comes through - we take full responsibility for the safety of your car. Once the ownership has been transferred, we will send you an email with the RC transfer proof.

Where can I check my current RC transfer status of my car?

We will keep you updated with the current status of the ownership of your car. You can click here to check the status of transfer of your car’s RC. You can also verify the same at www.parivahan.gov.in

There is some pending amount for my car, when will I get it back?

If there is some pending amount for the sale of your car, please refer to the transaction guidelines to understand why the amount may have been held back. The amount will be released once the requirements are fulfilled within the stipulated timeline. Please call our toll-free number 1800-258-5656 to check the current status and to get any clarification.

What happens to my car after you buy it?

CARS24 works on a customer to business model wherein, after we buy your car, we sell it to one of our channel partners across India. Our channel partners further sell it to an end user.

What is the CARS24 Seller Protection Policy?

CARS24 Seller Protection Policy is an exclusive programme offered by CARS24 to protect the customers selling their car from any unwarranted post-sale situations. This means that till the car’s Registration Certificate (RC) is transferred in the name of the buyer, we will take care of any hassles related to the car, for sellers covered under the policy.

In case there is any unforeseen incident with your car while the transfer is in process, our legal experts will extend full support and all legal expenses up to Rs. 10 lakh* are covered by us. All you have to do is call our helpline number- 1800 258 5656. We take full responsibility for safeguarding the interests of our sellers before the ownership of their car is transferred.

Who is covered under the CARS24 Seller Protection Policy?

The Customers (Registered Owners of the Vehicle) who have provided the physical delivery of the vehicle to CARS24, or have taken the RC transfer facility from CARS24 are covered under this policy. 

Please note that customers who sell directly to an end customer through CARS24 but do not avail the RC transfer facility, sign a waiver form and are not covered under this policy.

What is covered under CARS24 Seller Protection Policy?

The CARS24 Seller Protection Policy provides you with threefold benefits once you sell your car with us.

• Ready assistance and information at every step till the RC of the Vehicle is transferred to the new owner

• Full Legal support in the rarest of the rare scenario where there is an issue with the Vehicle while the transfer is in the process without any lawyer/counsel expenses or charges

• Cover of Rs. 10 lakh* for any legal expenses incurred due to an accident or untoward incident with the Vehicle

Is the CARS24 Protection Policy an insurance programme for my car?

No, the Seller Protection Policy is to protect and safeguard the concerns or issues of our Sellers against any legal troubles that they might have to bear till the RC of the respective Vehicle is transferred to the Buyer. This is not and should not be treated to be an alternative for your vehicle insurance. All buyers must get the insurance transferred in their name as soon as they get the delivery of the vehicle.

Does the Protection Policy cost anything? What is the coverage period?

You are automatically covered under our Seller Protection Policy once you sell your car to CARS24 or opt for RC Transfer Facility from CARS24. The coverage is applicable from the date of physical delivery of Vehicle to CARS24 or the date on the RC Transfer Facility Form, whichever is applicable, till the RC ownership is transferred in name of Buyer. You don’t have to pay any premium for the same.

Whom do I reach out if I have any queries regarding ownership transfer after selling my car?

We understand your concern and we are there to assist you in every way till your car’s RC is transferred in the name of the buyer. You simply have to call our toll-free number 1800 258 5656 or send an email at [email protected] and we will take care of everything for you.

What happens if there is any mishap while the car's RC is not transferred? How can I avail the benefits of this policy?

In case of any occurrence of any untoward incident while the RC is in your name, CARS24 will provide you legal support and cover expenses up to Rs 10 lakh* for the same. You can raise your concern with us at our helpline number. Our Legal Support team will get in touch with you and get the issue resolved for you as soon as possible.

What all will the Policy protect me from?

CARS24 Seller Protection Policy assures to protect you (Registered Owner) from

1. Any issue(s) which may arise against you from any misuse of the Vehicle

2. Any case which may be lodged against you in case of any mishap/ accident involving the Vehicle

3. CARS24 will engage a lawyer at its own cost (s) to represent you before and with any judicial / quasi-judicial / law enforcement agencies, wherever required

How do I avail the cover of Rs. 10 lakh?

If there is any untoward incident and you are contacted by the law enforcement agencies or government authorities or receive any communication from them - Follow these steps: 

1. Share the CARS24 transaction documents with the authorities

2. Call Our helpline number - 1800 258 5656 and request for legal support 

3. Our legal counsel will contact you and will extend all cooperation in order to safeguard you

4. All legal expenses incurred during this process will be borne by CARS24, upto Rs 10 lakh*. In the event you are constrained to incur any other legal expense(s), CARS24 may reimburse the same on actuals on receipt of respective documents evidencing the same which will be subject to the consent of CARS24

What are the terms & conditions to be eligible for the coverage under this policy?

1. You (Registered owner of the car)-

   • should have provided physical delivery of the Vehicle to CARS24, OR

   • You have signed the CARS24 RC Facility Form that states that CARS24 will help you get Registration Certificate of the vehicle transferred

2. There is no breach of the Terms & Conditions as on the Application Form, and/or the RC Transfer Facility Form and all other T&Cs

3. The issue/case comes to the knowledge of CARS24 in appropriate time

4. The issue/case is being allowed to be handled exclusively by CARS24 for and on your behalf

5. The coverage is applicable from the date of physical delivery of Vehicle with CARS24 or the date on the RC Transfer Facility Form, till the RC ownership is transferred in name of Buyer

The policy will NOT be applicable if

1. In case of non-submission of any documents or non-fulfillment of requisite formalities required by the government authorities or CARS24, including but not limited to presence at RTO, Loan NOC from bank in case of hypothecation, RTO NOC in case of interstate vehicles, etc. CARS24 shall not be liable for any default or discrepancy in the documents of whatsoever nature and the policy will stand void

2. There are any encumbrances on the vehicle and/or violations under applicable laws

3. The Seller has signed the RC Self-Transfer Consent Form

4. Seller assigns any such issue/case to a lawyer/third party of their own choice

5. CARS24 is not aware of any such issue through the helpline number or the care email address

My query is not listed, need help further!

No worries, Kindly call us on 1800 258 5656 and our team will be happy to help you.

How do you ensure my private information remains confidential?

We value our customers’ confidentiality and ensure that no information is leaked to any third party under any circumstance. For instance, even while uploading the pictures of a car in our inspection report, we mask the original number plate with CARS24’s custom number plate

I have a T permit or commercial car, can I get it inspected with CARS24?

We understand the pain and hassles of selling commercial vehicles. There is no streamlined process or a go-to destination where one can visit and get their commercial vehicle sold at once. However, we do not currently buy commercial vehicles. We would be happy to purchase any privately-owned cars you may be planning to sell.

Do you buy two wheelers as well?

Yes! You can now sell your two-wheeler to CARS24 in Delhi-NCR. Simply book an appointment for the free inspection of your Bike. You get the best price and we will handle the documentation and RC Transfer.

My car is registered outside India - Can you buy this car?

No, we only buy cars registered in India.

Do you buy cars registered in the name of a company

Yes, we do buy company-registered cars. In additional to the documents mentioned previously, please bring along the following documents

• RC and the authorization letter from the company (Mandatory)

• Company address Proof (Electricity bill, Landline bill, Company registration letter)

• Signing authority’s PAN card copy

• Company’s PAN card

My car is in Delhi but it has a Mumbai registration number, can I sell it to CARS24?

Yes, you can sell your car with in cities we are present in.

What will happen if my car is financed from a bank and I want to sell my car at CARS24

If the car you want to sell is financed, simply bring along a current dated foreclosure letter issued by the bank, and we will pay back the loan on your car. The settlement amount will be deducted from the amount paid to you for your car. Alternatively, you can also settle the loan before selling the car to us.

What should I do if my car is registered in someone else's name such as family members?

If your car is registered in someone else’s name such as your family members we will need the signature of the registered owner of the vehicle on the documents and a letter of authority.

Can I get home inspection done anywhere?

CARS24 is currently offering hassle-free home inspection services at a nominal charge. To check if the Home Inspection service is available at your location, please select your city while booking the appointment.

What if I decide to take my car to the branch instead of getting a home inspection done?

You can call our helpline number to reschedule a Home Inspection appointment for the CARS24 Branch or vice versa.

What should I do in case I have to cancel the appointment? Will I be charged for the cancellation?

We understand that you may have personal constraints because of which you might have to cancel the appointment. We request you to please call our helpline 1800-258-5656 to cancel the appointment at least 1 day before the appointment date.

What should I do in case I have a change of plans and I am not available for the home inspection?

We request you to please call our helpline 1800-258-5656 to reschedule the appointment at least 1 day before the appointment date. The new appointment date and time will depend on the appointment slots available on the website at that particular instance. Please note, we do not guarantee a successful appointment reschedule for the same day.

What all do you check during the inspection of my car?

Our car inspection process is fair and thorough to ensure an objective standardized report that gives a clear view of the condition of your car. We start with a document check and test drive and then use the latest tools to assess the exterior, tires, engine, transmission, interiors and electricals. We also inspect the steering mechanism, suspension, brakes and accessories of your car during the test drive. Feel free to ask any questions from our car experts.

How much time will it take to get the inspection done?

At CARS24, we evaluate a used car on the basis of several parameters. Our dedicated car experts are trained to complete the entire process of car inspection within a time period of 30-45 minutes. However, there might be instances, pertaining to different car conditions, when the car inspection process may even extend to 90 minutes.

What all documents are needed for inspection?

It is important that you have the following documents with you to proceed with the inspection of your car:

• Original RC (Mandatory)
• Insurance Certificate / Cover Note / Policy
• Original Invoice
• Duplicate Keys
• Service Manual
• Last Service Receipt
• Extended Warranty Certificate (if applicable)

For availing instant payment you must have:

• PAN card of the registered owner (Mandatory for Payment)
• 4 Self-attested photos of the registered owner
• Registered owner's - Aadhar Card/ Pan Card/ Passport
• Financial documents in case of financed car
• Cancelled Cheque
• GSTIN Registration Certificate (Required only if the car's RC is in the name of the Firm / Company / HUF etc.)

Do remember to take out all of your personal belongings from your car before your inspection!

What if my car is not moving. Can I still get the inspection done for my car?

Our car evaluators will inspect the car on multiple parameters - exteriors, interiors, engine quality and a short test drive to be able to generate a fair, unbiased inspection report. If your car is to be scrapped, we will be able to do the inspection as per that of a non-moving car. But if it’s not a scrap car, we request you to please get the car in a moving condition before the evaluator reaches your location. 

For example, in case it is a battery issue, you may ask your local mechanic to jump-start the battery before the evaluator reaches your place, and highlight the same to the car evaluator before the inspection begins.

What if I have 2 or more cars to be inspected?

We request you to book separate appointments if you have more than one car to be inspected.

How do I list my car with CARS24?

You just need to fill the basic information about your vehicle, upload a few pictures and your car listing is good to go live.

How long does it take to list a car?

We will start processing your listing as you submit it and will be available for prospective buyers searches within 48 hours!

Will I be charged to list my used car CARS24?

You do not need to pay anything to list your on CARS24

Do I have to register to sell my car at CARS24?

You don't need to register on the website. Just list your car and it will automatically create an account for you.

I have started listing my car but I don't have pictures ready, how can I add them later?

Yes, if you haven't added any images initially, you have the option to save your listing and complete it later with car pictures. 

How does the buying process work?

Buy a car In 3 easy steps-

1. Book Your Favorite Car Online: Find the car of your choice; virtually inspect the vehicle and its features by 360 view. Reserve it by paying a refundable booking fee.

2. Home Delivery Or Pick Up: Get your car home delivered or pick up from your nearest CARS24 Hub. 

3. Complete Payment & Delivery: Pay the full amount during delivery or pick-up. Also, complete the documentation so that we can initiate the ownership transfer on your behalf. 

Where are these cars located?

Our cars are located in one of the CARS24 Hubs across the country where we conduct our rigorous inspection process. After you reserve your car online, we will get it to your nearest CARS24 Hub or to your doorstep, as per your convenience.

Are all the cars certified by CARS24?

Yes, we sell top-quality cars as good as new, refurbished by experts and tested with 140 checkpoints. Plus they come with a 6-month warranty. 

Is the price of the car negotiable?

There is no need to negotiate on the price because we are 100% online and save on expensive rental/staff costs, thereby offering you the car at the best price.

What all details about the car are listed on the CARS24 website?

We commit to providing a transparent transaction to our customers. Each car listed on the CARS24 platform has a detailed description to ensure informed buying decisions.

• Overview: Car Registration Year, Kms Driven, Fuel Type, Ownership Serial, Transmission, Registration RTO
• Detailed Inspection Report & Car Expert Verdict: Exteriors, Electrical + Interiors, Engine + Transmission, Air Conditioning, Steering Suspension & Brakes
• Loan EMI Calculator

You can view the car inside and out with our 360-degree online car viewer. It allows you to check the car from every angle. You’ll be able to see the car’s condition and key features. Every information regarding the car that you might require is mentioned on the car’s listing page.

How does CARS24 price the cars listed on its platform?

A used car's listed price depends on several factors that can be broadly categorized into:

• The car’s basic details: Like variant, age, production status, ownership serial, registration state, insurance status, etc.
• The car’s condition: Each car undergoes our rigorous inspection process- any refurbishment work and additional features that have been installed also impact the final price of the car 

Can I test-drive the car?

Yes, you can test drive the car at the time of delivery and beyond. With our 7 day trial, enjoy your car for a week than just test driving for a few kilometers!

Why do I need to reserve a car?

By paying the booking amount, we will ensure that we reserve the car exclusively for you so that no one else can buy the car during this time.

What happens after I reserve the car?

Our team will review the details of the transaction and verify your information. We'll call you to know if we need any additional information before the test drive.

I paid for reserving the car but I do not want to proceed with the purchase. Will I get my refund?

If for whatever reason, you are not sure about purchasing the car after reserving it, you can cancel the booking any time and get a full refund within 7 working days.

What are the payment methods available?

You can pay for the car at the time of delivery. Payment methods available include Net Banking, UPI, Debit Card, and Credit Card.

Are there any additional charges involved?

The price you see is the price that you’ll pay for your car. You can view a detailed break-up of the price when you complete your booking. However, there might be additional charges for ownership transfer that may arise depending on the RTO requirements. Any such additional charges will be communicated to you well before the transaction by our team.

What documents will I be required to submit at the time of the transaction?

You will need self-attested copies of the following basic documents at the time of purchase:

• PAN card 
• Aadhar Card
• Address Proof

Any additional requirement as per the RTO norms will be communicated by our team.

Why should I finance my car with CARS24?

You can avail a loan for your dream car with a quick and hassle-free process.

• Loan for every car: Finance up to 95% of the car's value to all potential car buyers

• Low Interest & Flexible EMIs: Lowest EMI guaranteed with choice of flexible tenure and down payment options

• Quick Disbursal: Instant approval with minimal documentation

• Easy Pre-closure: Sell your car back to us to close the loan if you’re unable to complete your payment

What do I need to do to apply for finance with CARS24?

Simply proceed with booking the car you like and you can check your loan eligibility for that car by filling in some quick details. Share your bank statement and we will find the best offer for you.

What is required to apply for a car loan?

The following documents are required to apply for a car loan with CARS24:

• PAN Card
• Aadhar Card
• Bank Statement
• Electricity Bill (owned house)
• 5 Cheques

What is your Return Policy?

We understand that buying a car is an important decision. That is why when you’re buying a car from CARS24, you don’t just test drive it, you test-own it for 7 days. If you don’t like the car, you can return it within 7 days for a full refund, no questions asked.

How does Warranty work?

All our cars come with a free comprehensive 6-month warranty so our customers can purchase their cars with complete confidence, without worrying about unforeseen repair and maintenance costs. The warranty covers key parts of your car based on the comprehensive inspection report.

What will be the RC transfer process?

CARS24 will take care of the entire ownership transfer process for you. Since we have a 7-Day Money-back Guarantee, we will initiate the process of ownership transfer from the 8th day of purchase. The timeline of ownership transfer will vary as per the RTO but our team will strive to get the same completed within 60-75 days. We will also ensure we keep you updated with the progress on the same.

Will the car that I buy from CARS24 come with Insurance?

Your car will have a minimum of third-party insurance when you purchase it. You will have to buy new insurance or get the existing insurance transferred to your name once the ownership transfer is complete.

What happens if I don’t like my car when it is delivered?

We understand that buying a car is an important decision. That is why when you’re buying a car from CARS24, you don’t just test drive it, you test-own it for 7 days. If you don’t like the car, you can return it within 7 days for a full refund, no questions asked.

How does the 7-Day Money-back Guarantee work?

You can test-own your car for up to a week to make sure it meets your requirements. If, for whatever reason, you’re not satisfied with it, simply drop an email to [email protected] within 7 days of your car delivery date to initiate the return process. We will do a quick check to ensure that the car is in the same condition as it was at the time of delivery and then initiate the return. Once all details are verified, the refund will be processed within 3 working days.

What are the terms and conditions for the CARS24 7-Day Money-back Guarantee?

The 100% Money-back Guarantee will be applicable only if the return request has been raised within 7 days of car delivery. It will not be applicable if the car has been modified, in an accident, or damaged, altered from the condition it was delivered in. The CARS24 team will re-inspect your car during the return process. The car should not have been driven more than 500 km from the date of delivery.

What if I face any issue with my car after 7 days of delivery?

While all the cars on our platform undergo rigorous inspection, in the unlikely event of any issue with your car after 7 days, you can avail our 6-Month Warranty that comes with each purchase and get your car repaired.