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You can reach us at care@cars24.com
or call us at 1800 258 5656
CARS24 is on a mission to streamline the unorganised car selling market in India. We at CARS24 help you:
Selling your car is easy with CARS24.
We at CARS24 believe in changing the way people sell their cars in India by simplifying and standardizing the entire process. We buy your car and sell it to one of our 10,000+ channel partners across various cities in India. We charge a nominal fee on every transaction when you sell your car to us. The service charge details can be seen in the Transaction Guidelines section
The website quote is an estimated value range generated by our pricing algorithm based on some broad parameters like car make and model, variant, odometer reading and other details that you enter on the website. The final price quote offered also takes into consideration the physical condition of your vehicle as evaluated during the inspection process and market conditions.
If the car you want to sell is financed, simply bring along a current dated foreclosure letter issued by the bank and we will pay the loan on your car. The settlement amount will be deducted from the CARS24 quote for your car. Alternatively, you can settle the loan yourself before selling the car to us. CARS24 may hold back a certain amount until the bank loan clearance NOC is submitted by you.
It’s simple! Log on to our website www.cars24.com, fill in the basic details about your car as mentioned above and schedule an appointment at your nearest CARS24 branch. OR, you can simply call our customer helpline number at 1800-258-5656 and we will schedule an appointment for you.
Yes. By booking an appointment with us, you are reserving your dedicated slot to be catered to by one of our associates at the branch. In case, you drop in at any of our branches without having an appointment booked, you will be asked to book one on the spot. This will lead to unnecessary wastage of time and efforts which we tend to avoid. We are serving several customers at a time and our goal is to ensure all of them receive the same kind of experience. Having dedicated slots booked in advance helps us achieve the same and allows us to serve our customers in the best way possible.
Yes, you can change your appointment time, date or branch. Simply login with your registered mobile number on our website or mobile app and visit the ‘My Appointment’ section. There is also a link to reschedule in the appointment confirmation email that you receive. Alternatively, you can call our customer helpline number at 1800-258-5656 and we will reschedule your appointment for you.
Yes, we provide home inspection services in Mumbai, Pune, Hyderabad, Bangalore for which we charge a fee of Rs 299. We are planning to launch the home inspection service in various other cities in India very soon.
This may just happen because we are not currently present in your state. However, we are expanding at a rapid pace and plan to launch the used car buying service in many more cities pan India, very soon.
It is important that you bring the following documents with you to proceed with the inspection of your car:
To avail instant payment for your car, please bring along the following documents:
Do remember to take out all of your personal belongings from your car before your inspection!
Yes, you can. However, you must ensure that your driver carries all the required documents to get the car inspected. Also, please note that the owner of the car needs to self-attest all the documents involved. We will also need the bank account details of the registered owner of the car to initiate the transaction.
Our branches generally operate from 10 am - 6 pm. We recommend you to reach our branch by 5 pm to avoid any hassle or delay. Please note that there might be some branches across India which do not operate on a certain day of the week. When you try booking an appointment for a time slot, you can view if your preferred branch is operational on that particular time and day or not.
One of our branch team members will come to you and assist you with the check-in process, provided you have booked an appointment beforehand. Please ensure that you get the check-in done as soon as you enter the branch so that you are queued in for the inspection process to start.
At CARS24, we evaluate a used car on the basis of several parameters. Our dedicated car experts are trained to complete the entire process of car inspection within a time period of 30-45 minutes. However, there might be instances, pertaining to different car conditions, when the car inspection process may even extend to 90 minutes.
Our used car inspection process is fair and thorough to ensure an objective standardized report that gives a clear view of the condition of your car. We start with a document check and test drive and then use the latest tools to assess the exterior, tires, engine, transmission, interiors and electricals. We also inspect the steering mechanism, suspension, brakes and accessories of your car during the test drive. Feel free to ask any questions from our team at the branch.
The online valuation indicates the estimated range you can get for your car considering it is in a picture-perfect condition. The detailed inspection conducted at the branch which determines the physical health and working of the car’s components decides what the final quote offered will be. The factors that impact the value of your car include the car make, aesthetics and mechanical condition, odometer reading and market conditions.
No, CARS24 inspection process at all our retail branches is absolutely free. However, we also offer Home Inspection services in certain cities in which case we charge a nominal fee of Rs 99.
Home Inspection service is currently being offered in select cities - Mumbai, Pune, Bangalore, Hyderabad and Chennai.
Yes, we charge a fee of Rs. 299 for offering inspection services at the location shared by you.
We offer home inspection service on a pre-paid payment basis. You can make an online payment at the time of booking an appointment for home inspection. Your appointment will be confirmed only when complete payment is made. Payment can be made via the following modes:
Please note, we do not accept cash or any other offline payment for home inspection service.
Home Inspection is chargeable at a nominal fee for each car. We request you to book separate appointments if you have more than one car to be inspected.
Our car evaluators will inspect the car on multiple parameters - exteriors, interiors, engine quality and a short test drive to be able to generate a fair, unbiased inspection report. If your car is to be scrapped, we will be able to do the inspection as per that of a non-moving car. But if it’s not a scrap car, we request you to please get the car in a moving condition before the evaluator reaches your location.
For example, in case it is a battery issue, you may ask your local mechanic to jump-start the battery before the evaluator reaches your place, and highlight the same to the car evaluator before the inspection begins.
It is important that you have the following documents with you to proceed with the inspection of your car:
For availing instant payment you must have:
Do remember to take out all of your personal belongings from your car before your inspection!
At CARS24, we evaluate a used car on the basis of several parameters. Our dedicated car experts are trained to complete the entire process of car inspection within a time period of 30-45 minutes. However, there might be instances, pertaining to different car conditions, when the car inspection process may even extend to 90 minutes.
Our car inspection process is fair and thorough to ensure an objective standardized report that gives a clear view of the condition of your car. We start with a document check and test drive and then use the latest tools to assess the exterior, tires, engine, transmission, interiors and electricals. We also inspect the steering mechanism, suspension, brakes and accessories of your car during the test drive. Feel free to ask any questions from our car experts.
We request you to please call our helpline 1800-258-5656 to reschedule the appointment at least 1 day before the appointment date. The new appointment date and time will depend on the appointment slots available on the website at that particular instance. Please note, we do not guarantee a successful appointment reschedule for the same day.
No. We will not charge you for rescheduling the appointment.
We understand that you may have personal constraints because of which you might have to cancel the appointment. We request you to please call our helpline 1800-258-5656 to cancel the appointment at least 1 day before the appointment date. We provide a 100% refund of the home inspection charges. The amount will be refunded within 15 working days, to the account through which you made the payment.
Please call our helpline number to cancel the home inspection appointment and book a new appointment at the branch. The inspection service at our branch is free of charge. We will refund the home inspection charges to the account through which the payment was made in 15 working days.
The online valuation indicates the estimated range you can get for your used car considering it is in a picture-perfect condition. The detailed inspection conducted at the branch which determines the physical health and working of the car’s components decides what the final quote offered will be. The factors that impact that value of your car include the car make, aesthetics and mechanical condition, odometer reading and market conditions.
Your car's quote depends on several factors like the demand for its brand, model of the car, kilometers covered, registration and physical condition. At CARS24, an estimated value range is first given to you based only on the details you enter on the website considering the car to be in picture-perfect condition. The final price offered also takes into consideration the physical condition of your vehicle as evaluated during the inspection process and market conditions.
Car Condition:
Market Demand:
The price offered to you for your car depends on the current demand of that particular make and model. We work with several channel partners across India who actively bid to buy your car according to the demand they have. Due to this, the price we offer to you cannot be valid for more than 24 hours.
The price we offer for your car depends on the current market condition for that particular make and model. The inspection report we provide after assessing your car is only valid for 24 hours. After 24 hours, we re-initiate the inspection process of your car and try to offer the best possible price.
For the inspection of your car, it is mandatory to carry your car’s original Registration Certificate.
For the best price, please bring along the following documents:
Insurance Certificate/ Cover Note/ Policy
Original Invoice
Duplicate Keys
Service Manual
Last Service Receipt
Extended Warranty Certificate
To avail the instant payment option for the sale of your car, please bring along the following documents:
PAN Card of the registered owner (Mandatory for Payment)
4 Self attested photos of registered owner
Registered Owner's Aadhar Card / Voter ID Card / Passport
Financial documents in case of financed car
1 Cancelled Cheque
GSTIN Registration Certificate (Required only if the car's RC is in the name of the Firm / Company / HUF etc.)
Yes, in case you decide to sell your car to us, we levy a very nominal service charge based on the final amount offered for your car. The service charge structure is as follows:
| CARS24 Final Offer Price | Amount Payable |
|---|---|
| 1. For CARS24 Offer Price < Rs.1,00,000/- | Rs.1000/- incl. of taxes |
| 2. For Rs.1,00,000/- < CARS24 Offer Price < Rs.5,00,000/- | Rs.3000/- incl. of taxes |
| 3. For CARS24 Offer Price > Rs.5,00,000/- | Rs. 5000/- incl. of taxes |
There are two ways in which you can receive the payment for your car.
1. Instant Payment: If you avail this facility, you will receive the payment on the same day of signing the deal.*
2. Deferred Payment: Through the deferred payment option, we credit the car selling amount within a time span of 3-4 working days.
*Please note that we charge a nominal fee of INR 1000/- for instant payment. For Home Inspection, this facility might not be available in certain cases.
We make sure to process the total amount once all the documentation is complete. Please note that some amount could be held back if all the requirements are not met. If you wish to understand any hold back amount on your invoice, please reach out to us at 1800 258 5656.
We strive to offer a hassle-free experience to our customers as well as our channel partners. If you wish to cancel the deal after the token amount has been paid, you will have to return the token amount and pay a cancellation charge of Rs. 5000. This charge is to compensate for the overhead cost of the entire transaction and any monetary loss that our channel partner who booked this car incurred due to this cancellation. Please remember, no cancellation is possible once the delivery amount has been paid.
There are different reasons why that may have happened. CARS24 may levy certain deductions to facilitate the transaction or in case of non-fulfillment of requirements by the seller. These include deductions for delay in car delivery, hypothecation removal, exisiting challans on the vehicle, missing duplicate key, non-availability of original RC etc. These deductions are non-refundable.
In some cases some amount maybe heldback which is released once you comply with the requirements. These include:
1. Bank Loan NOC: In the event that your car was financed by a bank, the NOC from the bank must be presented stating that the loan amount has been paid off. In case the NOC isn’t available, some amount is held back till the NOC is submitted. This amount varies depending on the final price offered for your car.
2. Party Peshi: The RTOs of certain states require the presence of the vehicle owner in order to initiate the transfer of RC. In this case, an amount of Rs 10000 is held back till you comply with the process.
3. Inter-State Transfer: In case the vehicle is to be cleared for inter-state migration, an amount of Rs 10000 is heldback and released within 21 Days provided there is no transfer document discrepancy.
CARS24 works on a customer to business model wherein, after we buy your car, we sell it to one of our channel partners across India. Our channel partners further sell it to an end user.
If there is some pending amount for the sale of your car, please refer to the transaction guidelines to understand why the amount may have been held back. The amount will be released once the requirements are fulfilled within the stipulated timeline. Please call our toll-free number 1800-258-5656 to check the current status and to get any clarification.
We will keep you updated with the current status of the ownership of your car. You can click here to check the status of transfer of your car’s RC. You can also verify the same at www.parivahan.gov.in
It takes about 120 to 180 days for the ownership to get transferred to the new buyer. This might vary depending on the finalization of the end buyer and the RTO requirements. However, you don’t need to worry about it at all. All our customers are covered under the CARS24 Customer Protection Policy, which means till your RC transfer comes through - we take full responsibility for the safety of your car. Once the ownership has been transferred, we will send you an email with the RC transfer proof.
CARS24 re-defines the way you sell your car. CARS24 Customer Protection Policy is an exclusive programme by CARS24 to protect the customer from any unwarranted post-sale situations. This means that till the car’s Registration Certificate (RC) is transferred in the name of the new buyer, we will take care of any hassles related to the car.
In case there is any unforeseen incident with your car while the transfer is in the process, our legal experts will extend full support and all expenses up to Rs. 5 lakh* are covered by us. All you have to do is call our helpline number - 1800 258 5656. We take full responsibility for the car’s safety and guarantee your peace of mind.
The CARS24 Customer Protection Policy provides you with threefold benefits once you sell your car with us.
Ready assistance and information at every step till the RC of the Vehicle is transferred to the new owner
Full Legal support in the rarest of the rare scenario where there is an issue with the Vehicle while the transfer is in the process without any lawyer/counsel expenses or charges
Cover of Rs. 5 lakh* for any legal expenses incurred due to an accident or untoward incident with the Vehicle
You are automatically covered under our Customer Protection Policy once you sell your car to us. You don’t have to pay any premium nor is there any deduction for the same from the price of the Vehicle.
We understand your concern and we are there to assist you in every way till your car ownership is transferred. You simply have to call our toll-free number 1800 258 5656 or send an email to care@cars24.com and we will take care of everything.
In case of any occurrence of any untoward incident while the RC is in your name; CARS24 will provide you with both legal support and cover expenses up to Rs 5 lakh*. You can raise your concern with us at our helpline number. Our Legal Support team will get in touch with you and get the issue resolved for you as soon as possible.
No, Customer Protection Policy is to protect and safeguard the concerns or issues of our customers against any legal troubles that they might have to bear till the RC of the respective Vehicle is transferred to the new buyer. This is not and should not be treated to be an alternative for your vehicle insurance.
If there is any untoward incident and you are contacted by the government authorities or receive any communication from them - Follow these steps:
CARS24 Customer Protection Policy assures to protect you (Registered Owner) from
Any issue(s) which may arise against you from any misuse of the Vehicle
Any case which may be lodged against you in case of any mishap/ accident involving the Vehicle
CARS24 will engage a lawyer at its own cost (s) to represent you before and with any judicial / quasi-judicial / law enforcement agencies
Contest and/or challenge and/or comply any court verdict / order / directions / judgments if passed against you in any of the above-mentioned case(s) / issue(s) in order to protect you
You (Registered owner) should have provided physical delivery of the Vehicle to CARS24
There is no breach of Vehicle Form and all other T&Cs by you (Registered owner)
The issue/case comes to the knowledge of CARS24 in appropriate time
The issue/case is being allowed to be handled exclusively by CARS24 for and on your behalf
The coverage is applicable from the date of physical delivery of Vehicle with CARS24 till the RC ownership is transferred in name of new/end-buyer
The policy will NOT be applicable if
Customer assigns any such issue/case to a lawyer/third party of its own choice
CARS24 is not aware of any such issue
If your car is registered in someone else’s name such as your family members we will need the signature of the registered owner of the vehicle on the documents and a letter of authority.
If the car you want to sell is financed, simply bring along a current dated foreclosure letter issued by the bank, and we will pay back the loan on your car. The settlement amount will be deducted from the amount paid to you for your car. Alternatively, you can also settle the loan before selling the car to us.
Yes, you can sell your car with in cities we are present in.
Yes, we do buy company-registered cars. In additional to the documents mentioned previously, please bring along the following documents
RC and the authorization letter from the company (Mandatory)
Company address Proof (Electricity bill, Landline bill, Company registration letter)
Signing authority’s PAN card copy
Company’s PAN card
No, we only buy cars registered in India.
No, we currently buy only cars.
We understand the pain and hassles of selling commercial vehicles. There is no streamlined process or a go-to destination where one can visit and get their commercial vehicle sold at once. However, we do not currently buy commercial vehicles. We would be happy to purchase any privately-owned cars you may be planning to sell.
We value our customers’ confidentiality and ensure that no information is leaked to any third party under any circumstance. For instance, even while uploading the pictures of a car in our inspection report, we mask the original number plate with CARS24’s custom number plate
Household name in the used car industry
Over 100+ outlets in major cities across the country
A one-stop solution for all your needs - Car Finance, Insurance & Hassle free RC Transfer
Trained Professionals to help you buy your dream car
Comprehensive quality checks
Buy verified cars only from verified users
Yes, We have tie ups with major leading banks who offer Car Loans at very competitive rates
When you buy a Pre-Owned car through us, you will receive the following documents:
Payment Receipts
Form 28, 29 & 30 duly signed by the seller
Insurance Policy (Subject to availability)
Service manual (Subject to availability)
Delivery Letter
Booking Form
Once the RC gets transferred, Cars24 will provide you the relevant documents to help you get the Insurance transferred under your name
Indicate interest in the cars you like
One relationship manager will get assigned to you who will work towards ensuring that you get your dream car in the best price within the earliest time possible from a genuine seller
Once the deal gets finalized, we get the RC transfer done
The relationship manager assigned to you would coordinate for your meetings with the verified seller at the latter’s location
You can pay in a number of ways; including by cash, credit card, Mobile wallets (Paytm). We also have affiliations with a number of financial institutions, and can assist you in availing Pre-Owned car loans.
If you are interested in buying a car, you can simply call our helpline number at 01246687400 or you can visit here.
No problem. Although it will be beneficial if you provide your email mail id, you can register using your mobile phone as well. Creating a new email address will not take much time, and you will also be able to receive personalized alerts directly in your inbox.
Home Inspection now available in 
