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You can reach us at care@cars24.com
or call us at 1800 258 5656
What makes CARS24 the best place to sell my car?
CARS24 is on a mission to streamline the unorganised used car selling market in India. We at CARS24 help you:
How do I sell my car at CARS24?
Selling your used car is easy with CARS24.
What is the business model of CARS24?
We at CARS24 believe in changing the way people sell their used cars in India by simplifying and standardizing the entire process. We buy your used car and sell it to our channel partners across various cities in India. We charge a nominal fee for every transaction when you sell your car to us, details can be seen in the Transaction Guidelines section.
How do I book an appointment?
It’s simple! Log on to our website www.cars24.com, fill in the basic details about your car as mentioned above and schedule an appointment at your nearest CARS24 branch. OR, You can simply call on our customer helpline number - 1800 258 5656 and we will schedule an appointment for you.
Is it mandatory to book an appointment?
Yes. By booking an appointment with us, you are reserving your dedicated slot to be catered to by one of our associates at the branch. In case, you drop in at any of our branches without having an appointment booked, you will be asked to book one on the spot. This will lead to unnecessary wastage of time and efforts which we tend to avoid. We are serving several customers at a time and our goal is to ensure all of them receive the same kind of experience. Having dedicated slots booked in advance helps us achieve the same and allows us to serve our customers in the best way possible.
I think my car is in very good condition - will I get the price mentioned on website?
Yes, it is definitely possible. The price we give through our website is a tentative price based on factors such as the make and model of the car, demand and supply of the car at the present moment, and of course the conditions of the car. In order to know the best possible price for your used car, book an appointment for a free inspection at the nearest CARS24 branch.
Does CARS24 provide home inspection?
Yes, we have recently commenced home inspection services in Mumbai, Bengaluru and Hyderabad. Also, planning to launch the service in various other cities in India very soon. Currently, we levy a nominal charge of INR 199/- for the home inspection service for your car.
I cannot find my car’s registration state while booking the appointment online.
This may just happen because we are not currently present in your state. However, we are expanding at a rapid pace and plan to launch the used car buying service in many more cities pan India, very soon.
What should I carry to the branch for inspection?
It is important that you bring the following documents with you to proceed with the inspection of your used car:
For availing instant payment you must bring along:
Do remember to take out all of your personal belongings from your car before your inspection!
Can I send my driver to get the inspection done?
Yes, you can. However, you must ensure that the driver carry all the required documents to get the car inspected. Also, please note that the owner of the car need to self attest all the documents involved. We will also need the bank account details of the registered owner of the car to initiate the transaction involved in the deal.
Till when are your branches open?
Our branches operate from 10 am - 7 pm. We recommend you to reach our branch by 6 pm to avoid any hassle or delay. Please note that there might be some branches across India who don’t operate on a certain day of the week. When you try booking an appointment for a time slot, you will realise if that particular branch is operational on that particular time and day or not.
I got an SMS to check in, where do I have to check in at the branch?
One of our receptionist/retail associate will come to you and assist you with the check-in process, provided you have booked an inspection beforehand. Please ensure that you get the check in done as soon as you enter the branch so that you are queued in for the inspection process to start.
How much time will it take to get the inspection done?
We at CARS24 evaluate a used car on the basis of several parameters. Our dedicated CJs (Car Jockeys) are trained to complete the entire process of car inspection within a time period of 30 minutes. However, there might be instances, pertaining to different car condition, when the car inspection process extends to 90 minutes even.
What all do you check during the inspection of my car?
Our used car Inspection process is fair and thorough to ensure an objective standardized report that gives a clear view of the condition of your car. We start with a document check and test drive and then use the latest tools to assess the exterior, tires, engine, transmission, interiors and electricals. We also inspect the steering mechanism, suspension, brakes and accessories of your car during the inspection process.
Why is there a difference between the online valuation and the actual price offered at the branch?
The online valuation indicates the estimated range you can get for your used car considering it is in a picture-perfect condition. The detailed inspection conducted at the branch which determines the physical health and working of the car’s components decides what the final quote offered will be. The factors that impact that value of your car include the car make, aesthetic and mechanical condition, kilometer run on the meter and market condition.
Will I be charged for the inspection at the branch?
No, the inspection of your car is entirely free of cost.
Home Inspection service is currently being offered in only 3 cities - Mumbai, Bangalore and Hyderabad
Yes, we will charge a nominal fee of Rs.199 for offering the service of home inspection at the location shared by you.
We offer home inspection service on a pre-paid payment basis. You can make an online payment at the time of booking an appointment for home inspection on our website. Your appointment will be confirmed only when complete payment is made. Payment can be made on our website via the following modes:
Please note, we don’t accept cash or any other offline payment for home inspection service.
We request you to book separate appointments for each car on our website. We will charge Rs.199 for every car. Every car is considered a separate appointment.
Our car evaluators will inspect the car on multiple parameters - exteriors, interiors, engine quality and a short test drive to be able to generate a fair unbiased inspection report. If your car is to be scrapped, we will be able to do the inspection of a non-moving car. But if it’s not a scrap car, we request you to please get the car in a moving condition before the evaluator reaches your location.
For example, in case it is a battery issue, you may ask your local mechanic to jump-start the battery before the evaluator reaches your place, and highlight the same to the car evaluator before the inspection begins.
It is important that you have the following documents with you to proceed with the inspection of your used car:
For availing instant payment you must have:
Do remember to take out all of your personal belongings from your car before your inspection!
We at CARS24 evaluate a used car on the basis of several parameters. Our dedicated CJs (Car Jockeys) are trained to complete the entire process of car inspection within a time period of 30 minutes. However, there might be instances, pertaining to different car conditions, when the car inspection process may even extend to 90 minutes.
Our used car Inspection process is fair and thorough to ensure an objective standardized report that gives a clear view of the condition of your car. We start with a document check and test drive and then use the latest tools to assess the exterior, tires, engine, transmission, interiors and electricals. We also inspect the steering mechanism, suspension, brakes and accessories of your car during the inspection process.
What should I do in case I have a change of plans and am not available for the home inspection?
We request you to please call our helpline 1800 258 5656 to reschedule the appointment at least 1 day before the appointment date. The new appointment date and time will depend on the appointment slots available on the website at that particular instance. Please note, we do not guarantee a successful appointment reschedule for the same day.
Do I have to pay the home inspection charges again if I reschedule?
No. We will not charge you for rescheduling the appointment.
We request you to please call our helpline 1800 258 5656 to cancel the appointment at least 1 day before the appointment date. We provide a 100% refund of Rs 199 home inspection charges. The amount will be refunded within 15 working days, to the account through which you made the payment.
No, we understand that you may have personal constraints because of which you might be cancelling the appointment, and will refund the Rs.199 home inspection charges. Please call our helpline 1800 258 5656 to cancel the appointment and initiate the refund. We will refund the money to the account through which you made the payment in 15 working days.
We request you to call our helpline to cancel the home inspection appointment and book a new appointment at the branch. The inspection service at our branch is free of charge. We will refund the home inspection charges to the account through which the payment was made in 15 working days.
Why is there a difference between the online valuation and the actual price offered after inspection?
The online valuation indicates the estimated range you can get for your used car considering it is in a picture-perfect condition. The detailed inspection conducted at the branch or at home where we determine the physical health and working of the car’s components decides what the final quote offered will be. The factors that impact that value of your car include the car make, aesthetic and mechanical condition, kilometre run on the meter and market condition.
How do you determine the price of my car?
Your car's quote depends on several factors like the demand for its brand, model of the car, kilometers covered, registration and physical condition. At CARS24, an estimated value range is first given to you based only on the details you enter on the website considering the car to be in picture-perfect condition. The final price offered also takes into consideration the physical condition of your vehicle as evaluated during the inspection process.
What all factors does your pricing engine consider?
Car Condition:
Market Demand:
We have purchased more than 1000 Honda City's in past one month and I can assure you that this is fair value for your car.
Why is the quote valid only for 24 hours?
The price quote offered to you for your used car depend on various factors such as demand and supply of your car’s brand and make. We work with several channel partners across India. Our channel partners raise request to buy car of a particular make and model according to the demand in the market. Due to this, the price we offer to you against your used car can not be valid for more than 24 hours.
Can I get a better price later on?
The price we offer against your used car depends on the market condition for the particular make and brand of your car. The inspection report we provide after inspecting your car on various parameters is only valid for 24 hours. After 24 hours, we re-initiate the inspection process of your car and try to give the best price possible.
What all documents do I need to sell my car?
The documents required to sell your car to us include:
Household name in the Used car industry
Yes, We have tie ups with major leading banks who offer Car Loans at very competitive rates
When you buy a Pre-Owned car through us, you will receive the following documents:
Payment Receipts
Form 28, 29 & 30 duly signed by the seller
Insurance Policy (Subject to availability)
Service manual (Subject to availability)
Delivery Letter
Booking Form
Once the RC gets transferred, Cars24 will provide you the relevant documents to help you get the Insurance transferred under your name
Indicate interest in the cars you like
One relationship manager will get assigned to you who will work towards ensuring that you get your dream car in the best price within the earliest time possible from a genuine seller
Once the deal gets finalized, we get the RC transfer done
The relationship manager assigned to you would coordinate for your meetings with the verified seller at the latter’s location
You can pay in a number of ways; including by cash, credit card, Mobile wallets (Paytm). We also have affiliations with a number of financial institutions, and can assist you in availing Pre-Owned car loans.
Please visit www.cars24.com and you will be able to find all the necessary details
No problem. You can register using your mobile phone. Although it is beneficial if you can provide your mail id as well. Creating a new email address will not take much time, and you will also be able to receive personalized alerts directly in your inbox.
What is service charge and is it mandatory?
Yes, in case you decide to sell your car to us, we levy a very nominal service charge based on the final amount offered for your car. The service charge structure is as follows:
| CARS24 Final Offer Price | Amount Payable |
|---|---|
| 1. For CARS24 Offer Price < Rs.1,00,000/- | Rs.1000/- incl. of taxes |
| 2. For Rs.1,00,000/- < CARS24 Offer Price < Rs.5,00,000/- | Rs.3000/- incl. of taxes |
| 3. For CARS24 Offer Price > Rs.5,00,000/- | Rs. 5000/- incl. of taxes |
How long will it take for the payment to be transferred to my account?
We process the transaction of the complete amount instantly after the documents are signed. There are two ways in which you can receive the payment for your used car.
1.Instant Payment: If you avail this facility, you will receive the payment on the same day of signing the deal.*
2.Deferred Payment: Through the deferred payment option, we credit the car selling amount within a time span of 48 hours.
Please note that we charge a nominal fee of INR 1000/- for instant payment.*
What if I don’t get the amount within the stipulated time?
We make sure to credit the total amount once all the paperwork is done. Please note there could be some held back amount involved in the deal if all the requirements are not met. If you wish to understand any holdback amount on your invoice, reach out to us @ 1800 258 5656
What happens if I cancel the deal after signing the documents?
Although we strive to help people sell their car and make their experience hassle-free, if you wish to cancel the deal after signing the documents, we charge a nominal penalty of INR 5000/- to help compensate the efforts of our car jockeys. If in case token amount has also been transferred to your account, you will have to return it back to us.
I did not get the full amount as promised at the branch, why did that happen?
There are numerous reasons as to why a part of your money could be held back. These are as follows:
1. Bank Loan NOC: In the event that your car was financed by a bank, the NOC from the bank must be presented stating that the loan amount has been paid off. In case the NOC isn’t available, an amount of Rs.10000 is held back till the NOC is submitted.
2. Pending Challan/Fine on Vehicle: In order to get your RC transferred it is paramount that there are no pending challans/fines on your vehicle. In case there are any, the total challan amount will be held back. If you have paid off the challan(s), you may present the corresponding receipt and the held back amount will returned to you. Else, we will pay off the challan ourselves using the held back amount.
3. Party Peshi: The RTO’s of certain states require seller presence in order to transfer the RC. In this case an amount of Rs.10000 is held back till the transfer process is complete.
4. Vehicle Background Not Verified: Your car’s service history is required to identify any previous cases of accidental damage or odometer tampering. The held back amount for this case is variable and depends on the attributes of the car. For Example - In case you are selling a premium top model C-segment sedan, the amount held back is Rs.50000. In case any tampering or damage is discovered, the deal will be cancelled. If no such tampering or damage is found, the amount will be transferred to your account.
What happens to my car after you buy it?
We work on customer to business model where we sell the car to our channel partners who request for similar car models after buying it from you.
There is some pending amount for my car, when will I get it back?
Please refer to the transaction guidelines to understand why the amount was held back. The amount will be released once you fulfill the required conditions and submit the documents within the stipulated timeline. Please call our toll-free number 1800 258 5656 to check the current status.
Where can I check my current RC transfer status of my car?
We will keep you updated with the current status of the ownership of your car. You can click here to check the status of transfer of your car’s RC. You can also verify the same at www.parivahan.gov.in
How long will it take for the RC to be transferred from my name?
Our Ownership Transfer System takes 120 days on an average to transfer the RC of your car. This might vary depending on the transfer of ownership to the end buyer and RTO requirements. However, you don’t need to worry about it at all. All our customers are covered under the CARS24 Customer Protection Policy, which means till your RC transfer comes through - we take full responsibility for the safety of your car.
What is the CARS24 Customer Protection Policy?
CARS24 re-defines the way you sell your car. CARS24 Customer Protection Policy is an exclusive programme by CARS24 to protect the customer from any unwarranted post-sale situations. This means that till the car’s Registration Certificate (RC) is transferred in the name of the new buyer, we will take care of any hassles related to the car.
In case there is any unforeseen incident with your car while the transfer is in the process, our legal experts provide full support and all expenses up to Rs. 5 lakh* are covered by us. All you have to do is call our helpline number - 1800 258 5656. We take full responsibility for the car’s safety and guarantee your peace of mind.
What is covered under CARS24 Customer Protection Policy?
The CARS24 Customer Protection Policy provides you with threefold benefits once you sell your car with us.
Ready assistance and information at every step till the RC of the Vehicle is transferred to the new owner
Full Legal support in the rarest of the rare scenario where there is an issue with the Vehicle while the transfer is in the process without any lawyer/counsel expenses or charges
Cover of Rs. 5 lakh* for any expenses incurred due to an accident or untoward incident with the Vehicle
Does the Protection Policy cost anything?
You are automatically covered under our Customer Protection Policy once you sell your car to us. You don’t have to pay any premium nor is there any deduction for the same from the price of the Vehicle.
Whom do I reach out if I have any queries regarding ownership transfer after selling my car?
We understand your concern and we are there to assist you in every way till your car ownership is transferred. You simply have to call our toll-free number 1800 258 5656 or send an email to care@cars24.com and we will take care of everything.
What happens if there is any mishap while the car’s RC is not transferred? How can I avail the benefits of this policy?
In case of any occurrence of any untoward incident while the RC is in your name; CARS24 will provide you with both legal support and cover expenses up to Rs 5 lakh*. You can raise your concern with us at our helpline number. Our Legal Support team will get in touch with you and get the issue resolved for you as soon as possible.
Is the CARS24 Customer Protection Policy an insurance programme for my car?
No, Customer Protection Policy is to protect and safeguard the concerns or issues of our customers against any legal liabilities that they might have to bear till the RC of the respective Vehicle is transferred to the new buyer. This is not and should not be treated to be an alternative for your vehicle insurance.
How do I avail the cover of Rs. 5 lakh?
If there is any untoward incident and you are contacted by the government authorities or receive any communication from them - Follow these steps:
CARS24 Customer Protection Policy assures to protect you (Registered Owner) from
Any issue(s) which may arise against you from any misuse of the Vehicle
Any case which may be lodged against you in case of any mishap/ accident involving the Vehicle
CARS24 will engage a lawyer at its own cost (s) to represent you before and with any judicial / quasi-judicial / law enforcement agencies
Contest and/or challenge and/or comply any court verdict / order / directions / judgments if passed against you in any of the above-mentioned case(s) / issue(s) in order to protect you
You (Registered owner) should have provided physical delivery of the Vehicle with CARS24
There is no breach of Vehicle Form T&Cs by you (Registered owner)
The issue/case comes to the knowledge of CARS24
The issue/case is being allowed to be handled exclusively by CARS24 for and on your behalf
The coverage is applicable from the date of physical delivery of Vehicle with CARS24 till the RC ownership is transferred in name of new/end-buyer
The policy will NOT be applicable if
Customer assigns any such issue/case to a lawyer/third party of its own choice
CARS24 is not aware of any such issue
If the car you want to sell is financed, simply bring along a current dated foreclosure letter issued by the bank, and we will pay back the loan on your car. The settlement amount will be deducted from the amount paid to you for your car. Alternatively, you can also settle the loan before selling the car to us.
Yes, you can sell your car with in cities we are present in.
Yes, we most certainly will buy company-registered cars.
My car is registered outside India - Can you buy this car?
No, we only buy cars registered in India.
Do you buy two wheelers as well?
No, we currently buy only cars.
I have a T permit or commercial car, can I get it inspected with CARS24?
We understand the pain and hassles of selling commercial vehicles. There is no streamlined process or a go-to destination where one can visit and get their commercial vehicle sold at once. However, we at CARS24, at the moment are only buying passenger cars.
How do you ensure my private information remains confidential?
We at CARS24 believe in transparency but only in the process of buying used cars. We value our customers confidentiality and ensure no data is passed on to any third party under any circumstance. We take every measure to make sure that information is not leaked or transferred to the slightest bit. For instance, even while uploading the pictures of a car, we make it a point to mask the original number plate with CARS24’s custom number plate. We are hell bent to the idea of keeping all information confidential a customer’s information even if they don’t agree to sell their used cars to us.
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