Question 1

How many used cars are available in India?

Accepted Answer

We have a huge inventory of certified used cars available at CARS24 across India. These include popular cars like Maruti Suzuki, Hyundai, Honda, and more, from renowned manufacturers like  Swift, i10 Nios, City and many more. From hatchbacks and sedans to SUVs, the CARS24 used car inventory has something for everyone.

Question 2

How can I buy a car on CARS24?

Accepted Answer

Buying a used car from CARS24 is extremely easy and convenient. Simply visit the CARS24 website, or download the CARS24 app on your phone, and browse through the available cars in our inventory. Once you’ve found something suitable, you can either visit the CARS24 hub, or avail our doorstep services, to test drive the car. The home test drive service comes at a nominal charge, which is refundable in case you do not like that car. This fee is also adjustable in the final price of the car, in case you choose to continue with the purchase. Post this, you can make the online payment, and take delivery of your car.

Question 3

How does CARS24 ensure the quality of used cars?

Accepted Answer

Each car in the CARS24 inventory undergoes rigorous testing, and is inspected on 140 parameters, to ensure that the car is in a topnotch condition. The cars undergo inspection of the interiors, exterior, mechanical, and electrical components to make sure everything is working as it should.

Question 4

Can I negotiate the price of a car with CARS24?

Accepted Answer

Each car at CARS24 undergoes a rigorous 140 point inspection to ensure the best possible quality. Additionally, our pricing engine analyses market data of buyers and sellers in real-time, ensuring our car prices are always fair. Our transparent pricing model ensures fixed prices, and no hidden or additional costs, ensuring our customers know exactly what they will be paying up front.

Question 5

Does CARS24 provide any warranty on used cars?

Accepted Answer

Yes, each car procured from CARS24 comes with a comprehensive 30 day warranty, or 1500 kms, whichever comes first. We also give an option of purchasing an extended warranty for up to 12 months, or 15,000 kms, whichever comes first.

Question 6

Can I sell my old car while buying a used car from CARS24?

Accepted Answer

Yes, it is completely possible to sell your old car to CARS24 while buying a used car. CARS24 offers a great deal when you exchange your old car, along with additional services, like insurance, and RC transfers,  that help streamline the process.

Question 7

If I buy a new car from CARS24 and then decide not to keep it, what happens?

Accepted Answer

Each used car sold by CARS24 comes with a no questions asked return policy which is valid upto 7 days or 500 kms, whichever comes first. During this timeframe, if you are not happy with your purchase and wish to return your car, you can do so with ease.

Question 8

Does CARS24 provide assistance with car insurance for used cars?

Accepted Answer

Yes, CARS24 provides assistance in getting your car insured.. You can choose to start a fresh policy from the date of purchase of your used car, or transfer the existing insurance of the previous owner. It is important to note that the transfer must be initiated within 14 days of the purchase of the vehicle.

Question 9

How does the 7 day easy return policy work?

Accepted Answer

The CARS24 7 day easy return policy allows buyers to return their used car in case they are unhappy with the purchase. The policy is valid for 7 days from the day of the purchase, or up to 500 kms of the vehicle being driven, whichever comes first. Eligible cars can be either exchanged for a different used car, or returned in order to get your money back.

Question 10

How to know if the price of a used car from CARS24 is accurate?

Accepted Answer

With over 6 Lakh transactions since 2015, and more than 20 Thousand transactions each month, we have dealt in various makes and models and are well equipped with the used car market dynamics. Our real-time , AI-powered pricing engine tracks market data from a large number of buyers and sellers PAN India, and provides fair and transparent valuations. It also takes into consideration important factors like make, model, age, and mileage.

Question 11

Does CARS24 provide finance options for buying used cars?

Accepted Answer

Procuring your dream car from CARS24 is made even easier with our attractive loan options, that can allow you to drive away your car of choice with as little as zero down payment. Our loans start at interest rates as low as 10.99%, with flexible EMI options that span a tenure of up to 6 years. The 100% digitised process ensures complete transparency, and quick disbursal enables you to acquire your car the same day!

Question 12

Can I test drive the used cars at CARS24?

Accepted Answer

Each used car at CARS24 can be test driven and experienced firsthand. While the test drive of any vehicle is free at every CARS24 hub, we also provide the option to test drive the car from the comfort of your home, at a nominal fee. This fee is refundable, in case you do not make any purchase, or adjustable, in case you do buy the vehicle.

Question 13

Does CARS24 also help with RC transfer when buying a used car?

Accepted Answer

Yes, CARS24 also provides services like RC transfer to streamline the entire process of buying a used car. The process shall be initiated after 7 days of the procurement of the vehicle. The entire RC transfer process will be taken care of by the CARS24, making sure you have a hassle-free used car ownership experience.

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