So how can I buy a car on CARS24?

If you've ever bought clothes or groceries online, you already know how this works! It's simple.

• Start by browsing the huge variety of cars listed here. Use our Car Finder to help you narrow it down as per the style, brand or colour of your choice. When you find that perfect car, you can check out its features, see the pictures, and look at the car from every angle with the 360 view.
• Now go ahead and book a test drive by paying a refundable deposit.
• And now, you and the car meet. You can either pick it up from a CARS24 hub close to you or get it conveniently home-delivered. We told you it was as easy as buying clothes online!
• Now, it’s test-drive time! Go on a drive, decide if you want to buy it. If you don’t, your deposit gets fully refunded.
• If you want to make this car yours, complete the payment or opt for CARS24 finance. Here, the paperwork and documentation is taken care of so we can initiate the ownership transfer process.
• You now have a new car. Congratulations!

There are so many cars listed here. Are they all in good condition?

Absolutely! Before each car is even listed, it goes through a rigorous evaluation process - so you can be sure you're buying a second-hand car in as good a condition as it can be in. Every car undergoes a thorough inspection - 140 checkpoint quality tests need to be passed, and refurbished accordingly by our experts. We also dig deep, checking the RTO background, service history, outstanding finance, blacklisting and yes, even history of theft (we've thought of everything, trust us). If any car doesn’t tick each and every one of our boxes, we won’t even list it for sale. We’re picky like that.

But if the car is good to go after all this, it gets a CARS24 certification and goes up for sale! So never fear, CARS24 has given the all-clear.

Are your prices negotiable? Can I haggle?

You will not feel the need to negotiate at all. You’ll see, all the prices are reasonable and competitive, assigned by experts after taking multiple factors into consideration. And remember - CARS24 brings with it several other benefits - a comprehensive 12-month warranty, free RC transfer, free home delivery, zero cancellation or return charges, and an unbeatable 7 day easy return policy. Trust us, we’ve thought of everything needed while buying a second-hand car and you’ll find the experience and benefit worth the amount you pay! In some circumstances, there may be some additional charges that arise in the ownership transfer process but that is dictated entirely by the RTO. For the car itself, the CARS24 listed price is great, and what you see is what you pay.

I see that you provide a warranty. How does that work?

We don't want you to be worrying about unforeseen repair or maintenance costs when you should be thinking about showing off your car. Even though our detailed inspection and reconditioning ensures that the vehicle is in great condition, every car comes with a free twelve month warranty covering key parts of your vehicle.

I can have the car home delivered? That’s so convenient! What are the shipping charges?

There are absolutely no shipping charges. We deliver the car for free of cost at your doorstep.

What if I purchase the car and then decide I don’t like it?

Ok you’ve bought a car from CARS24. You now have 7 whole days to confirm if this is the perfect one for you, so go ahead and put it through its paces. If you decide that it isn’t, you can return it for a full refund. It’s as simple as returning a shirt you bought online that you think doesn’t fit you well.

I see that CARS24 provides financing. How does that work?

If you require a loan to buy that dream car, our team of finance experts will help you get the best deal. The best part? You get this deal instantly. The process is quick and 100% paperless, with a loan disbursal on the same day, with the loan covering up to 100% of the car purchase price.

What are the documents required at the time of car delivery or pick-up?

Keep these documents handy at the time or car delivery or pick-up.

• Proof of possession Aadhaar
• PAN
• Address proof

What is the process for ownership (RC) transfer?

We will initiate the ownership transfer (RC) process on your behalf seven days after the car is delivered to you.

How does the 7 day easy return policy work?

It’s pretty straightforward. You have 7 days with your new car. Test drive it in different ways, see if your family fits in it comfortably, load up the boot with luggage or shopping. Basically, do whatever it takes to check that this is the perfect car for you. If for any reason you decide that it isn't, return it within 7 days of delivery and get a full refund in just two days, no questions asked.

Note: Cars that have clocked more than 500 km from the date of delivery are not eligible for return.