Terms & Conditions

Last updated on February 13, 2018

Please read these terms of use (“Terms”) carefully before using www.cars24.com or any other associated and related websites or mobile site and mobile applications (collectively, "CARS24 Website/Websites") of CARS24 SERVICES PRIVATE LIMITED, a Company incorporated under the Companies Act, 2013 having its Registered Office at 4th Floor, Plot No 65, Sector 44, Gurgaon, Haryana-122002 ("CARS24") having Company Incorporation Number (CIN) U74999HR2015FTC056386. By using any CARS24 Websites, the guest users or registered users of the Website (hereinafter referred to as "You" or "Your" or "Yourself" or "User") signify Your agreement to be bound by these Terms (“Agreement”).

No information provided on this site shall be considered a substitute for Your independent investigation. These Terms are collectively an electronic record for the purpose of the Information Technology Act, 2000 (“IT Act”) and the rules made thereunder. These Terms do not require any digital or electronic signature. You must not modify the paper or digital copies of any materials You have printed of, or downloaded from, the CARS24 Websites in any way, and You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

By using CARS24 Websites, You confirm that You accept these Terms and that You agree to comply with them. If You do not agree to these below mentioned Terms, You must not access this site, or access CARS24 Websites or any of the Services.

Who are we and what do we do?

CARS24 is a company incorporated under the laws of India and is engaged in the business of buying used cars from the customers and providing services incidental and ancillary thereto (hereinafter referred to as "Services"). It endeavours to make the process of selling used cars an amazing and hassle free experience for its customers. It hereby clarifies that the Services mentioned on the Website are subject to availability. The online valuations of car provided by the Company are only prima facie quotations arrived on the basis of the information provided by the users and are subject to change on further inspection of the vehicle. CARS24 reserves the right to modify, amend and/or alter the said price(s) based on its sole discretion and no such Services shall be deemed to be any offer or acceptance by CARS24 unless the same are accepted by CARS24 separately in writing through its authorized representatives. For specific price information, terms applicable, program and product information, please contact our customer care helpline at 1800 258 5656 or e-mail us atcare@cars24.com.

Instant Online valuation and vehicle purchase services

Any valuation generated by the Valuation Tool (an "Online Valuation") is based on the information You give to CARS24 about Your vehicle (the "Vehicle") and on the following general assumptions CARS24 makes about Your Vehicle (the "Assumptions"):

  • The Registration Certificate is in the name of the seller.
  • It is not an import, i.e. it is a right hand drive vehicle with a valid Indian registration plate.
  • It is an insured vehicle with comprehensive third party insurance cover.
  • In the case of a private non-commercial vehicle, it has never been used for private hire, rental, driving tuition,or as a police vehicle.
  • It is in average condition for its age and mileage – damage added by You will be considered above and beyond fair wear and tear.
  • There are no major mechanical faults with the vehicle.
  • It has no damage, including interior and mechanical.
  • It has an engine, which starts and it can idle on its own, i.e. it is not a non-runner.
  • You have two sets of keys for the vehicle.
  • There are no statutory/ regulatory encumbrances with regards the vehicle.
  • Any other specific assumption mentioned on the CARS24 website from time to time.

An Instant Online Valuation is not an offer by CARS24 to purchase the vehicle. It is simply a tool to enable You to estimate the prima facie value of Your vehicle based on the inputs provided by You. The actual sale price of the vehicle can only be evaluated and offered after physical inspection of the Vehicle by authorized evaluators of CARS24. CARS24 always carries out a physical inspection of the vehicle before it conveys the intent to proceed with further transaction for arriving at a final sale price. After You have received an Instant Online Valuation, You may book an appointment for an inspection at one of CARS24’s branches by calling a consultant of CARS24 (an ‘Appointment’). Physical Inspection of the Vehicle may involve thorough inspection of the Vehicle including all working components and features and which shall be the critical factors to arrive at a sale price of the vehicle, which may be offered by CARS24 accordingly. You shall also be required to provide further details including the details of the Vehicle, which shall be done at the time of Appointment and before the carrying out of the physical inspection of the Vehicle.

Values and pricing are the opinions of CARS24, and the actual price of a vehicle may vary depending on the vehicle’s actual condition and local market factors. The range of values is CARS24’s estimate of what a consumer can reasonably expect to receive this week based on the style, mileage and registration city of the vehicle when they sell it to a dealer. However, every dealer is different and values are not guaranteed. This value will likely be less than the value assessed by another consumer because the reselling dealer incurs the cost of safety inspections, reconditioning, documentation and other costs of doing business. CARS24 assumes no responsibility for errors or omissions.

Sales Contract

CARS24 will give You (hereinafter referred to as “Seller”) an offer to buy the car after carrying out an on-site inspection at one of its authorized centers.

Any offer to purchase the car, shall only be effective if and when the Seller signs the Company's standard purchase contract ("Seller Agreement") after the inspection. The contract will be subject such terms and conditions as agreed between the Company and the Seller.

After execution of the Seller Agreement, the Seller shall hand over the car keys, the registration documents, any service history, any user manuals, any accessories and/or such other items as agreed between the Company and Seller.

Conflict

If there is any conflict:

  • Between the Privacy Policy and any other agreement, the Privacy Policy shall take precedence but only to the extent of the conflict.
  • Between the specific Seller Agreement and any part of these Terms, the Seller Agreement shall take precedence but only to the extent of the conflict.
  • Between these Terms and any other notices, disclaimers or guidelines appearing on the CARS24 Website, these Terms shall take precedence but only to the extent of the conflict

Electronic Communications

You may take note of that CARS24 shall contact You and may send You best offers and/or related communications including promotional offers on You given email address and may contact You on You other contact numbers. Therefore, by availing the Online Valuation You hereby provide Your consent and allow CARS24 to communicate with You on the given contact information and share with You the promotional and other offers.

Eligibility / Authorized Use

If You are preferring to avail Services using the CARS24 Websites then You further warrant that You have the requisite legal competency / authority to enter into a binding Agreement for entering into any binding legal contract for the said Services. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use CARS24 Websites. CARS24 Websites is not available to persons whose membership has been suspended or terminated by CARS24 Websites. If You are registering as a business entity, You represent that You have the authority to bind the entity to these Terms. If You are below 18 years of age, please get Your parent/guardian to read and accept these Terms before You access the CARS24 Websites. Also, do not give Your or their name, address, phone number or email address without their permission. You agree to be financially responsible for all of Your use of the Services (as well as for use of Your account by others, including without limitation minors living with You). You agree to supervise and be responsible for all usage of minors of the Services under Your name or account. You also warrant that all information supplied by You or members of Your household in using the Services, including without limitation Your name, email address, street address, telephone number, credit card number and that all the information submitted by You is true and accurate. Failure to provide accurate information may subject You to civil and criminal penalties.

For Whom

CARS24 Websites are primarily for the use of citizens of India, and for the people/ person(s) residing in India. No offer of any nature whatsoever , arising out of and/or pertaining to CARS24 Websites is/are applicable and/or extended and/or made to any other people/person(s). CARS24 Websites is/are not liable for any use whatsoever made by any others, of any information on CARS24 Websites, including, but not restricted to, specifications or prices of any of CARS24's Services.

General

You agree that no joint venture, partnership, employment, or agency relationship exists between You and CARS24 as a result of these Terms. CARS24's performance of this Agreement is subject to existing laws and legal process, and nothing contained in these Terms is in derogation of CARS24's right to comply with governmental, court and other applicable laws.

If any part of these Terms is determined to be invalid or un-enforceable pursuant to applicable law (including, but not limited to, the warranty disclaimers and liability limitations set forth herein), then such invalid or un-enforceable provision shall be superseded by a provision that most closely matches the intent of the original provision, and the remainder of these Terms shall continue in effect.

You may access and use the CARS24 Website and the Services either as a registered User or as a guest User. However, not all sections of the CARS24 Websites and Services will be accessible to guest Users.

Your account and registration obligations

Resistered users

CARS24 makes certain sections of the Services available to You through the CARS24 Websites only if You have provided CARS24 certain required user information and have created an account and have a CARS24 ID through certain log-in ID and password ("Account"). You can create Your Account on the Website by logging in Your 1.) third party website user ID viz. facebook, google, yahoo id etc. or any other user id as permitted on the CARS24 Websites and 2.)password .CARS24 ID and/or other third party login identification as provided above are individually and collectively referred to the "Account Information".

In the event that You register as a User by creating an Account in order to avail the Services provided by the CARS24 Websites, You will be responsible for maintaining the confidentiality and security of the Account Information, and are fully responsible for all activities that occur through Your account. You agree to (a) immediately notify CARS24 of any unauthorized use of Your Account Information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session. CARS24 cannot and will not be liable for any loss or damage arising from Your failure to comply with this section. You may be held liable for losses incurred by CARS24 or any other User of or visitor to the CARS24 Websites due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential.

You shall ensure that the Account Information provided by You in the Website's registration form is true, correct, complete, accurate and up-to-date. Use of another User's Account Information for availing the Services is expressly prohibited.

If You provide any information that is not correct, true, inaccurate, not current or incomplete (or becomes not true, inaccurate, not current or incomplete), or CARS24 identifies and/or has reasonable grounds to suspect that such information is not true, inaccurate, not current or incomplete, CARS24 has the right to suspend or terminate Your account and refuse any and all current or future use of the Website/ Services (or any portion thereof).

In case You prefer to avail and/or are provided an access to specific services and/or offers then the said services and/or offers shall be subject to the respective terms and conditions, notified from time to time at the sole discretion of CARS24.

Guest Users

The CARS24 Website also allows limited access to the Services for unregistered Users (also called as 'Guest Users'). Such Users will be able to browse the Website and use the Services for the purpose of such limited access. However, You will not be provided the access to certain benefits reserved only for the purpose of Registered Users. These benefits may change from time to time at the sole discretion of CARS24 without any prior notice. Depending upon whether You are a seller or a buyer or another User who otherwise wishes to use the Website, and the nature of Services You wish to avail from the Website, You may be required to provide certain personal information and CARS24 may collect certain personal information. Your provision of, and CARS24's collection, storage, use, disclosure and otherwise dealing of such personal information shall be governed by CARS24's Privacy Policy

Intellectual Property

You may not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, or sell any information, Services obtained from any CARS24 Websites - directly or indirectly in any medium. Neither these materials nor any portion thereof may be stored in a computer except for personal and non-commercial use. CARS24 will not be held liable for any delays, errors or omissions therefrom, or in the transmission or delivery of all or any part thereof, or for any damages arising from any of the foregoing.

Copyrights

All content included in CARS24 Websites, including but not limited to text, graphics, logos, button icons, images, audio clips, video clips, digital downloads, data compilations, and software, is/ are the sole property/ proprietary of CARS24 and protected copyright.

You may use the website content for personal and non-commercial purposes in accordance with the principles governing intellectual property laws. Any other use or modification of the content of the CARS24 Websites without the Company’s prior written authorization is prohibited.

Trademarks

The mark ‘CARS24’ and the logo indicated in the CARS24 websites, is the sole exclusive trademark of CARS24 or related entities. All graphics, logos, page headers, button icons, scripts and service names (collectively ‘Trademarks’) present and visible on this site are trademarks of CARS24. The Trademarks mark ‘CARS24’ and the logo may not be used in connection with any product or service that is not in any manner connected to or provided by CARS24 and is likely to cause confusion among customers, or in any manner that disparages or discredits CARS24. All other trademarks not owned by CARS24 that appear on this site, are the property of their respective owners, who may or may not be affiliated with or connected to CARS24.

No unlawful or prohibited use

You warrant to CARS24 that You will not use the CARS24 Websites for any purpose that is unlawful, illegal or prohibited by these Terms. You shall not use the CARS24 Websites in any manner, which could damage, disable, overburden, or impair the CARS24 Websites or interfere with any other party's use and enjoyment of the CARS24 Websites. You shall not obtain or attempt to obtain any materials through any means not intentionally made available or provided for through the CARS24 Websites.

User Comments

The Company does not assume any obligation to monitor the information that Users post / may post on the Site. You warrant that any and all information, projects, files or other attachments sent to us ('User Material') or comments other than personal data, which you may transmit to the Company through the Site, does not infringe intellectual property rights or any other applicable laws. Such information, material or comments, will be treated as non-confidential and non-proprietary. By submitting any information or material, you give the Company an unlimited and irrevocable license to use, execute, show, modify and transmit such information, material or comments, including any underlying idea, concept or know-how. The Company reserves the right to use such information, in any way in its sole discretion.

Links to third party websites

CARS24 Websites may contain links to other websites ("Linked Sites"). Linked Sites are not under CARS24's control and CARS24 will not be responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. CARS24 is not responsible for any form of transmission received from any Linked Site. CARS24 may provide these links to You only as a convenience, and the inclusion of any link does not imply endorsement by CARS24 of the Linked Site or any association with its operators. Always use caution when giving out any personally identifiable information about Yourself or Your children in any communication service.

The information we collect

These Terms apply to all information collected or submitted on the CARS24 websites. On some pages, You can make requests about products/ services & prices, and register to receive materials and to give us Your feedback on our Services. The types of personal information collected at these pages include (but is not limited to):

  • Name
  • Address
  • Email Address
  • Phone No.
  • Mobile No.
  • Survey
  • Online Valuation Reference
  • Vehicle Registration Details
  • Online Valuation
  • Vehicle Manufacturer
  • Vehicle Model
  • Vehicle Color
  • Vehicle Transmission
  • Vehicle Engine Size
  • Vehicle Sample Image
  • Vehicle Insurance
  • Odometer reading of the vehicle
  • Number of previous owners
  • Physical condition of vehicle and accident history
  • Financing of vehicle including any Linked Loan and/ or other Lien.
  • Details of involvement of vehicle in court/ investigation proceedings.
  • Any and all other information in respect of the identity and the condition of the vehicle.

On some pages, You can submit information about other people. For example, if You refer a page to Your friend, You will need to submit the recipient's address. In this circumstance, the types of personal information collected may include (but is not limited to):

  • Name
  • Address
  • Phone Number
  • Email Address

Others:

  • Online Valuation Reference
  • Online Valuation
  • Vehicle Manufacturer
  • Vehicle Model
  • Vehicle Color
  • Vehicle Transmission
  • Vehicle Engine Size
  • Vehicle Sample Image
  • Odometer reading of the vehicle
  • Number of previous owners
  • Physical condition of vehicle and accident history
  • Financing of vehicle
  • Details of involvement of vehicle in court/ investigation proceedings
  • Any and all other information in respect of the identity and the condition of the vehicle.

Information Sharing and disclosure

CARS24 will not sell or rent Your personally identifiable information to anyone. CARS24 will send personally identifiable information about You when: CARS24 has consented to share the information, CARS24 will need to share Your information to provide the Service requested by You, CARS24 responds to subpoenas, court orders or legal process. If CARS24 finds that Your action on the website violates CARS24 terms and conditions or any of Your usage guidelines for specific Services or any laws prevailing in India, CARS24 shall initiate appropriate legal proceedings by taking recourse to all remedies available to it in law and as per the Terms and other agreements.

Liability disclaimer

The information, Services included in or available through the CARS24 Websites may include inaccuracies or typographical errors. Changes are periodically added to the information herein. CARS24 may make improvements and/ or changes in the CARS24 Websites at any time. CARS24 makes no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the CARS24 Websites for any purpose. All such information, software, products, services and related graphics are provided "as is" without warranty of any kind.

CARS24 hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall CARS24 be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the CARS24 Websites, with the delay or inability to use the CARS24 Websites or related Services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the CARS24 Websites, or otherwise arising out of the use of the CARS24 Websites, whether based on contract, tort, negligence, strict liability or otherwise, even if CARS24 or any of its suppliers has been advised of the possibility of damages. If You are dissatisfied with any portion of the CARS24 Websites, or with any of these Terms, Your sole and exclusive remedy is to discontinue using the CARS24 Websites.

Termination & access restriction

CARS24 reserves the right, in its sole discretion, to terminate Your access to any or all CARS24 Websites and the related Services or any portion thereof at any time, without any prior notice.

Opting out

You have the right at any time to stop us from contacting You. If You want us to stop contacting, at any time, please write to customer care services and CARS24 Website will add Your details to our suppression list.

To opt-out of email communications, You can click the unsubscribe link within the email You have received. If You have any questions or difficulties unsubscribing from email or SMS communication, You can contact us.

Nothing contained in this clause shall apply to persons who have entered into an agreement with CARS24 such that it relieves either party of their obligations to the contract.

Modifications of these terms of use

CARS24 reserves the right to change the terms, conditions, and notices under which CARS24 Websites are offered, including but not limited to the charges associated with the use of the CARS24 Websites. You are responsible for regularly reviewing these terms and conditions.

Language and display

CARS24 do not intend to or have displayed and/ or used any language, which hurt the sentiments of any person nor intend to or have displayed anything, which would have or deemed to be defamatory in nature. If You feel any language or display as derogatory then You may contact us and write to our customer care. Nevertheless, CARS24 do not own any kind of claim of such nature in case any such query is raised against CARS24 Websites, then CARS24 reserve all rights to defend itself against any such claims.

Dispute resolution

You may write to CARS24 for any issues arising out of the usage of CARS24 Websites on customer care and CARS24 shall make all efforts to support You to resolve the same. However, CARS24 do not own any responsibility for any such issues and in case of any dispute arising out of the same by You against CARS24 then the same shall be referred to an Arbitrational Tribunal consisting of a Sole Arbitrator to be appointed by CARS24 and whose decision shall be final and binding. The venue of arbitration shall be New Delhi and language shall be English. By using the CARS24 Websites You provide consent for this clause as well.

Governing Laws

This Agreement shall be governed by the laws of India. By using the CARS24 Websites, You hereby consent to the exclusive jurisdiction and venue of courts in New Delhi, India, irrespective of Your point of access to the CARS24 Websites. Use of CARS24 Websites is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including without limitation to this paragraph.

Referral Programme

By accepting and sharing your referral link or by booking an appointment via a referral link, you are agreeing to be bound by these rules

  • Only customers who have sold a car at any CARS24 outlet in pilot cities are eligible to receive awards for referring new customers via the referral link.
  • Both the referrer and their referral will receive rewards only when the referral sells their car with CARS24 and payments for the sold car is complete.
  • The reward shall be transferred within 15 days of referral conversion
  • The reward shall be deposited only to the customer’s account. No third party transfers allowed.
  • To avail the award, an appointment needs to be made using the referral link shared with the referrer. Referral rewards cannot be availed for an appointment booked without the use of the referral link.
  • There is no limit to the number of times a person can refer.
  • A referrer can refer anyone across India.
  • Referral amounts and time to delivery of amount may vary from city to city. Please contact your local retail outlet team for details.
  • Commercializing, advertising, publishing, mass distributing, selling or paying for use of referral codes is not appropriate, and CARS24 will not honour such referrals.
  • CARS24 reserves the right to withhold or deduct payments or other features or benefits obtained through the use of the referral code by customer or any other party in the event that we determine or believe that the use or redemption of the referral code was in error, fraudulent, illegal, or in violation of any additional referral code terms or these terms.
  • Terms and conditions are subject to change.
  • Nothing in the Referral Program shall be deemed to create any kind of relationship between the referrer and CARS24 or any of CARS24’s Affiliates. The referrer has no authority to represent or bind CARS24.
  • Employee, legal representative or partner of CARS24 or any Affiliate of CARS24 are prohibited from participating in the referral program. Participation or misuse of the referral program by an employee can be used by the company as grounds for termination