Last updated on 21 April 2021
Cars24 Services Private Limited (the “Company”, “we”, “us” or “our”) owns and operates a website i.e. https://www.cars24.com/sell-used-car/ including its mobile applications and Google assistant bot (the “Website”) that allows users to sell pre-owned cars. These terms and conditions (“Terms”) shall govern the use or access to the Website and Services (as defined below).
These Terms constitute a binding and enforceable legal contract between the Company and the user of the website (“you, your or user”).
No information provided on the Website shall be considered a substitute for your independent investigation. These Terms are collectively an electronic record for the purpose of the Information Technology Act, 2000 (“IT Act”) and the rules made thereunder. These Terms do not require any digital or electronic signature. You must not modify the paper or digital copies of any materials you have printed, or downloaded from, our Websites in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
By using our Website, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to the Terms, you must not access this Website
The Company is a private limited company incorporated under the Companies Act, 2013 and is engaged in the business of trading in pre-owned vehicle(s)and providing services incidental and ancillary thereto.
We endeavor to make the process of trading in pre-owned vehicle(s) an amazing and hassle-free experience for our customers. We hereby clarify that the Services mentioned on the Website are subject to availability. The online valuations of a vehicle provided by the Company are only prima facie quotations arrived on the basis of the information provided by you and are subject to change on further inspection of the vehicle. The Company reserves the right to modify, amend and/or alter the said Service(s) based on its sole discretion and no such Services shall be deemed to be any offer or acceptance by the Company unless the same are accepted by the Company separately in writing through its authorized representatives. For specific price information, terms applicable, program and product information, please contact our customer care helpline at 080-4717-5656 or e-mail us at [email protected].
The Website allows you to book an appointment for the Company or its representatives to conduct a home inspection or a self-inspection by calling a representative of the Company or through the website (an ‘Appointment’). The actual sale price of the vehicle can only be evaluated and offered after a physical inspection of the vehicle by authorized evaluators of the Company. The Company always carries out a physical inspection of the vehicle before it conveys the intent to proceed with further transaction for arriving at a final sale price. Physical inspection of the vehicle involves a thorough inspection of the vehicle including all working components and features and which shall be the critical factors to arrive at a sale price of the vehicle, which may be offered by the Company accordingly (collectively, “Services”). Please note that ‘Services’ would include any other future services we may provide or propose to provide. You shall also be required to provide further details including the details of the Vehicle, which shall be done at the time of Appointment and before the carrying out of the physical inspection of the Vehicle.
The price offered by the Company shall be non-negotiable and subject to change only at the Company’s discretion.
The Company does not hold any liability for any occurrence of any mishap arising from your usage of our Services resulting in any financial, material or human damage. You understand and agree that Company shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses (even if Company had been advised of the possibility of such damages), resulting from or relating to the Websites or Mobile application, whether based on warranty, contract, tort, or any other legal theory.
Notwithstanding anything to the contrary contained herein or elsewhere, Company’s total liability for any user’s claim which may arise out of availing our services through browsing websites/mobile app or elsewhere shall be limited up to the fees paid by such user at the time of availing the Services giving rise to such claim.
All claims/complaints arising from and in connection with the use of our Services shall be promptly submitted or reported to the Company and or/ its Partners within thirty (30) days of the consumption of such Services. Any claim or complaint that is submitted / reported after the expiry of such 30 days may be rejected, and the claimant will forfeit the right to claim any damage, cost or compensation.
You shall indemnify, defend at the Company’s option, and hold the Company, its parent companies, subsidiaries, affiliates, and their officers, associates successors, assigns, licensors, employees, directors, agents, and representatives, harmless from and against any claim, demand, lawsuits, judicial proceeding, losses, liabilities, damages and costs (including, without limitation, from all damages, liabilities, settlements, costs and attorneys’ fees) due to or arising out of your use of the Website or the Services provided, including any violation of these Terms or any infringement by you of any third party right or on account of any third party who may use your account with the Company.
The Company reserves the right to charge convenience fee for the Services and non-payment may result in denial of Services and/or action under applicable law.
The Company reserves the right at any time to add, modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without cause. The Company shall not be liable for any such addition, modification, suspension or discontinuation of the Services.
These Terms shall be governed by and construed and enforced in accordance with the laws of India. Subject to other provisions in this Clause, courts in Haryana and / or Delhi shall have exclusive jurisdiction over all issues arising out of these Terms or the use of the Services.
Any controversies, conflicts, disputes, or differences arising out of these Terms shall be resolved by arbitration in Haryana and / or Delhi in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is deemed to be incorporated by reference in this Clause. The tribunal shall consist of 1 (one) arbitrator appointed by the Company. The language of the arbitration shall be English.
The parties to the arbitration shall keep the arbitration confidential and not disclose to any person, other than on a need to basis or to legal advisors, unless required to do so by law. The decision of the arbitrator shall be final and binding on all the Parties hereto.
Each party to the arbitration shall bear its own costs with respect to any dispute.