CARS24

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Terms & Conditions

  • CARS24 Services Private Limited (CARS24) is a Company incorporated under the Companies Act, 2013. The Customer/ Authorized Representative (AR) has approached and represented CARS24 with an intent to sell his/her vehicle. “Customer” will represent the customer or his/her Authorized Representative in all communications herewith.
  • The transaction cannot be cancelled once the Delivery Payment is made to the customer’s bank account. However, if the Customer prefers to cancel the transaction before release of delivery payment, then he/she shall be liable to immediately refund the Token amount along with any charges incurred/levied by. In case of cancellation, CARS24 shall possess all rights to retain the original document submitted by the Customer till such full amount is received by CARS24 and in default initiating appropriate Legal action, if required.
  • The Customer represents to CARS24 as follows:
    • That the Customer/AR affirms to conclude the Transaction of sale of the Vehicle in terms of the Vehicle Form (Token) and deliver the physical custody of the Vehicle with CARS24 within the validity date as mentioned in the Vehicle Form (token) or during any subsequent period as may be allowed to the Customer/AR by CARS24.
    • The Vehicle shall be subject to re-inspection on the date of Delivery and the Final Offer/Quote of the Vehicle as mentioned in the Vehicle Form (token) may vary or change accordingly.
    • That the Customer is the Registered/Legal owner and/or has valid authorization from the Registered owner of the Vehicle and is legally competent to sell the Vehicle. In case of Authorized Representative, the Authorized Representative represents that he/she is fully authorised and competent to act for and on behalf of the Registered owner for sale of the Vehicle including entering into the transaction with CARS24 and hereby indemnifies CARS24 in case of any contest/falsity to the said extent, if identified or comes to the knowledge of CARS24 even at a later stage
    • That as on date there are no violations under applicable laws including but not limited to any accident involving the Vehicle. The Customer acknowledges and indemnifies CARS24 for any pending violations or offences, traffic, prior damage due to any accident or natural calamities or otherwise involving the Vehicle. Customer acknowledges that any misrepresented facts about the Vehicle or its condition shall make the Customer solely liable to compensate CARS24 for the same. In case CARS24 has to incur any cost(s)/loss(es) for any of the before-mentioned representations in this para then the consequence and expenses shall be borne by the Customer and CARS24 and/or the future buyer shall not be liable for the same in any nature whatsoever.
    • That the Vehicle is free from any kind of encumbrances including but not limited to any liability such as superdari, theft, arrears of sales Tax,value added tax, road tax, government dues, blacklisted in government records, or similar liabilities as on date. There are no claims, proceedings, notices, disputes, litigation relating to the operation, use or ownership of the Vehicle including but not limited to any claims, proceedings, notices, disputes, litigation relating to any accident, unpaid dues, or violations of terms of the insurance obtained for the Vehicle. The Customer understands that if any discrepancies are identified and/or found in the ownership of the Vehicle then all related cost(s)/expenses to rectify the same shall be borne solely by the Customer and CARS24 shall initiate appropriate legal proceedings by taking recourse to all remedies available to it against the Customer.
    • That the Vehicle is insured as per requisite statutory and regulatory requirements and the details of which have been mentioned in this Form.The Customer acknowledges that on the delivery and/or transfer of the ownership of the Vehicle,the Insurance of the Vehicle shall also get transferred and the Customer shall not make any claim thereof including but not limited to any No Claim Bonus (NCB). The Customer allows CARS24 and/or any third party identified by CARS24, all the rights to claim any insurance amount, for any period subsequent to the day of delivery of the Vehicle by the Customer with CARS24 and in case the claim amount is received by the Customer, then the Customer shall be liable to immediately transfer the same and/or make the payment of the said amount in favour of CARS24 and/or any third party identified by CARS24, within a period of 7 (seven) days on a simple demand made by CARS24, in writing, at the available address/contact details submitted by the Customer and in case of any default, the Customer shall be solely liable to compensate CARS24 and/or any third party identified by CARS24, for any loss(s) and damage(s) arising therefrom. In case of the Vehicle insurance has expired on or before the date of delivery then the Customer shall be liable for all/any liability arising out of the same till the Vehicle is insured and CARS24 shall not be liable for any liabilities arising therefrom.
    • That there are no loans including but not limited to any linked loan, in relation to which any security interest has been created over the Vehicle. In the event there are any such loans, the Customer undertakes to obtain a no-objection letter from the relevant bank or financial institution consenting to the sale of the Vehicle by the Customer. CARS24 shall be entitled to transfer all or part of the purchase consideration payable for the vehicle directly to the relevant bank or financial institution and such amount shall be adjusted by CARS24 against the full and final price of the Vehicle. If such representation is later found to be misleading or untrue, CARS24 shall initiate appropriate legal proceedings by taking recourse to all remedies available to it against the Customer.
    • The Customer acknowledges that CARS24 is purchasing the vehicle for resale and the Customer relinquishes all rights on the vehicle after the delivery of the vehicle is taken by CARS24 and whereinafter CARS24 shall possess all rights to further sell the vehicle to any third party for any price.
    • The Customer acknowledges that he/she shall be liable for any tax/levy/cess as may be applicable on the transaction with CARS24.
    • The Customer shall provide all necessary cooperation and assistance as CARS24 may require for transfer of the registered ownership of the Vehicle to a purchaser of the Vehicle including personal appearances before government authorities including the RTO (Party Peshi), executing any papers, applications, written statements, affidavits, deeds, agreements or documents as CARS24 may request. The Customer acknowledges that in case the Customer does not perform his obligation under this paragraph, CARS24 shall not be liable for any liability that may arise on the Customer on account of non- transfer of the RC or otherwise and CARS24 shall be entitled to initiate appropriate legal proceedings against the Customer with respect to any inconvenience caused or losses incurred on account of such breach.
  • The Customer has submitted and shall submit all statutory documents for the requisite transfer of the ownership of the Vehicle with CARS24 as and when required. The Customer further understands and agrees that he/she shall cooperate for all requisite formalities for the smooth transfer of ownership of the Vehicle which may include visiting concerned RTO, if required and mandated. Any failure on the part of the Customer for the same shall grant all rights in favour of CARS24 to demand any compensatory damages resulting therefrom.
  • In case of held-back amount: In case wherein CARS24 has withheld an amount to be payable to the Customer (referred as held-back amount) then upon satisfaction of CARS24 as for the clearance to the contingency of the purpose of holding back said amount; CARS24 shall process the payment of the said held-back amount in full or in part and the transfer of the said amount in the bank account of the Customer shall be deemed to be a final receipt of the said payment by the Customer. The Customer acknowledges and agrees that the amount held-back by CARS24 shall be forfeited in full or in part if the Customer fails to satisfy/close/comply with any of the contingencies of the purpose(s) of held-back amount as per the time specified at the date of delivery of the Vehicle. Please note - Deductions, charges and forfeited holdback amount are non-refundable. All held back amounts will be released in 7 working days of fulfilling the release conditions.
  • The Customer shall keep CARS24 and the future buyer, indemnified and exonerated from all losses, claims, liabilities, risks, responsibilities, damages arising on or before the delivery of the Vehicle with CARS24.
  • The Customer understands and acknowledges that any misrepresentation by the Customer of any facts with CARS24 shall result into CARS24 taking appropriate action under the relevant provisions of law with the concerned statutory authorities and/or before the competent Courts/Tribunals.
  • In case of any difference and/or dispute between the Customer and CARS24 shall be referred to an Arbitration Tribunal consisting of a sole arbitrator to be appointed by CARS24 and the award so passed by the Arbitration Tribunal shall be final and binding upon the parties. The venue of Arbitration shall be New Delhi and language shall be English. The courts situated at New Delhi shall possess exclusive jurisdiction.
  • In case of a scrap vehicle, the Customer acknowledges and accepts that CARS24 shall be competent and possess all rights to call upon the Customer for any statutory or regulatory formalities and Customer shall cooperate for the same. Customer acknowledges that he/she shall be responsible for collecting the chassis plate of the Vehicle from CARS24 regional support center after 7 days and before 21 days of the delivery of the vehicle. CARS24 shall not be liable to provide the chassis plate in case of any failure to collect the chassis plate within the specified time by the Customer and the Customer shall be solely liable for any consequences arising therefrom.
  • The Customer understands and acknowledges that in case of any change/ amendment in any applicable law if required and mandated, the Customer shall comply with any such change / amendment and CARS24 shall not be liable for any resultant effect thereof in any nature whatsoever including but not limited to any ownership transfer.
  • CARS24 may offer services which shall be chargeable at the sole discretion of CARS24 and in case the Customer prefers to avail such services and/or benefits and/or offers then the Customer shall be liable to make the payment of such charges as shall be applicable on such services, benefits and offers and which shall be non-refundable. Any amount of such services, benefits and offers shall be exclusive from the CARS24 Quote of the Vehicle.
  • The Customer hereby acknowledges and affirms that the Customer shall be solely liable for any and all consequences for the payment made by CARS24 in the Bank account as per instructions of the Customer. The Customer shall be solely liable to indemnify and compensate CARS24 in case of any claim arising due to the instructions of payment as made by the Customer.
  • The Customer understands that it is solely his responsibility to provide his JSTIN to CARS24. Further it is his responsibility to provide JST Invoice for the car sold by him. In case of any subsequent liability that may arise on CARS24 due to non-furnishing or furnishing of incorrect or incomplete documents/ details/ information by yourself, you would indemnify CARS24 for any loss including, but not limited to, the amount equal to the liability of tax, interest or penalty imposed on CARS24.
  • CARS24 will not be responsible for any charges, costs and expenses that may be imposed on the Customer purchase of any additional vehicles by the RTO including any additional registration charges on such Vehicles.
  • In the event of the Customer / AR is not able to read then the Customer /AR has been read over the contents of this Affirmation and to the consent of which the Customer/AR has put in confirmation after understanding the same in vernacular

Original RC Submitted at Branch

  • Receipt of Registration Certificate of the Vehicle by CARS24: CARS24 affirms that it has received the Registration Certificate of the Vehicle from the Customer/AR which is based on the representations as extended and mentioned hereinafter by the Customer/AR.Affirmations by the Customer/AR
  • The Customer/AR affirms that the Customer/AR has submitted the Registration Certificate in original with CARS24 on the following conditions:
    • In case the Customer/AR does not conclude the Transaction of the Vehicle with CARS24 and provide the physical custody of the Vehicle with CARS24 as affirmed at para 3 (a) above then the Transaction shall be treated as a cancelled Transaction and the Customer/AR shall become liable to make a payment in favour of CARS24 in lieu of such cancellation for an amount of INR 5000/- (Rupees Five Thousand Only) immediately on the same day of such cancellation. This amount shall be in addition to the refund of the amount of token received by the Customer/AR from CARS24.
    • In the event the Customer/AR does not make the payment of the total amount as mentioned at Para I above then CARS24 shall possess all exclusive rights to retain the original Registration Certificate of the Vehicle till the said amount is received along with any arrears, if any, accrued against the Customer/AR.
    • The Customer / AR acknowledges that the Customer / AR is executing and submitting this affirmation after duly understanding the contents mentioned herein and represents to strictly comply with the same.
    • The Customer / AR acknowledges and understands that the Customer/ AR has all rights not to execute this affirmation in case the Customer/AR prefers so to do and where after the Customer / AR shall become liable to comply with the terms mentioned herein.
    • The Customer/AR acknowledges and understands that this affirmation has been executed by the Customer/AR in full consciousness and on his/her own free will and desire after understanding the contents of the affirmation as mentioned hereinabove and the execution is without any kind of threat, fear, undue influence and coercion from any corner whatsoever.
    • The Customer / AR acknowledges that the Customer/AR shall have to collect the original Registration Certificate of the Vehicle by visiting the respective centre of CARS24, if such a case occurs. CARS24 shall not be liable by any means to provide the original Registration Certificate of the Vehicle beyond the premises of the respective centre and/or to any third party.
    • The Customer/AR acknowledges and understands that CARS24 shall not be liable for the condition of the original Registration Certificate while the same is in CARS24 custody for a period of more than (5) five days after cancellation. The Customer/AR understands that the Customer/AR has been strictly advised by CARS24 to collect the original Registration Certificate on the day of cancellation itself by making the due payments.
    • The Customer/AR acknowledges and understands that all and/or any payments shall be accepted by CARS24 only through InstaMojo and NOT IN CASH.
    • The Customer/AR acknowledges and understands that CARS24 shall not be liable to release the original Registration Certificate of the Vehicle unless the full and complete amount is received by CARS24 till the date of making the payment. CARS24 shall possess all rights to retain the original Registration certificate of the Vehicle in case of partial payments made by Customer/AR.
    • CARS24 shall not be liable for any claims of any nature whatsoever including but not limited to any traffic challan(s) or any charges of similar nature arising due to the original Registration Certificate submitted by the Customer/AR with CARS24.
    • The Customer/AR indemnifies CARS24, its directors, employees and representatives for and against any claims arising out of the submission of the original Registration Certificate of the Vehicle by the Customer/AR with CARS24.
    • Any act of CARS24 of not exercising its rights shall not be deemed to be and treated as a waiver.