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Why CARS24?

  • CARS24 Lifetime Warranty

  • 30-Day Returns policy

  • Easy Financing Options

  • 30-Day Repair Assurance

  • 300+ Quality Checks

  • CARS24 Elite

For the first time in the industry, CARS24 brings unmatched peace of mind to used car buyers with Welcome Cover, a one-of-a-kind 30-Day Repair Assurance that sets a new gold standard of quality and reliability by offering a seamless post-purchase experience at no additional cost.

With the Welcome Cover, you get complete confidence from day one of your purchase with a repair commitment that keeps your car covered for 30 days or 1,500 km, whichever comes first.

Repair assurance

Unparalleled Coverage

Going an extra mile for your peace of mind, Welcome Cover provides a comprehensive repair assurance for not just major mechanical systems, but also for wear and tear components; something that no used car platform or OEM has ever offered before.

Offering you the highest quality used cars, our 30-day Welcome Cover is a handshake of trust that keeps your car covered from any and every problem right from day one, so that you can be assured of a hassle-free ownership experience from start to end.

Major Mechanical Systems Covered:

  • Engine System: Cylinder head, block, crankshaft, camshaft, connecting rods, pistons, oil pump and timing chain/belt (internal parts only)
  • Transmission System: Gearbox (manual/automatic), torque converter, driveshafts, clutch housing (internal components only)
  • Cooling & AC System: Compressor, condenser, radiator, and thermostat.
  • Electrical System: Alternator, starter motor, ECU, etc.
  • Fuel System: Fuel pump and fuel gauge.

Extended Assurance for Wear & Tear Components

  • Brakes: Coverage for operational efficiency and safety of brake pads, discs, and the fluid system.
  • Clutch: Coverage for abnormal wear or malfunction of the clutch plate, pressure plate, and release bearing.
  • Suspension: Coverage for unusual noise or performance issues in shock absorbers, struts, lower arms and linkages.
  • Tyres: Coverage for structural defects and bulges

Unlimited Repairs, No Questions Asked

With a seamless and transparent claim process, Welcome Cover offers a worry-free driving experience with no hidden charges, no deductibles and no limits on the number of claims you can make. 

Whether it is a quick fix or a major repair, when you buy from CARS24, your first 30 days are truly on us, no questions asked.

4-Step Claim Process:

  • Customer Contact: Buyer reports the issue faced via the CARS24 App or helpline
  • Vehicle Evaluation: Our team inspects the vehicle and diagnoses the problem and its repair eligibility
  • Approval: Eligible repairs are approved based on diagnosis reports

Resolutions: The problem is resolved at a CARS24-authorised workshop centre at no extra cost

Frequently asked questions

What is CARS24’s Welcome Cover, and how does it benefit me as a buyer?

CARS24’s Welcome Cover is an industry-first 30-day repair assurance that is designed to give you complete peace of mind when purchasing a used car at no extra cost. It offers a no-questions-asked repair commitment for both critical components, as well as wear and tear parts, for 30 days or up to 1,500 km from your purchase date, whichever comes first. Welcome Cover ensures you can enjoy your new car without worrying about hidden issues, helping you buy with confidence and experience truly hassle-free ownership.

Which components and systems are covered under the Welcome Cover?

Who is eligible for this 30-day assurance?

Are routine maintenance items or consumables covered?

What should I do if I face any problem with my car during the first 30 days?

Does the Welcome Cover include accidental damage or misuse?

Can I choose to get my car repaired at any workshop of my choice?

What happens if I exceed 1,500 km within the first 30 days of ownership?

Does this assurance cover cosmetic, interior, or exterior damage?

Can I extend the 30-day Welcome Cover for longer protection?