30-Day Returns policy

Don’t like your purchase? No problem, give it back and get your money back. Test out your newly acquired ride for 30 days or 999 km and get a real feel of it behind the steering wheel. This allows you to get a feel for the vehicle, just like a trial period, and helps instil confidence in your purchase. If you’re not happy with your used car, bring it back, and we’ll refund you as per our Return Policy after applicable deductions.

• Once you buy a car, you can use it for up to 30 days (and drive up to 999 km).
• Take your time to see if it matches your lifestyle, runs smoothly, and feels right.
• If you’re not happy with the car, you can raise a return request through the CARS24 App or by emailing support@cariotauto.com within 30 days.
• Our support team will call you to understand your concern and guide you through the next steps.
• The car will go through a re-inspection at your nearest CARS24 hub/yard. Summary of inspection report will be shared with you for full transparency.
• Your refund will be processed within 3–4 working days (for outright purchases). For financed cars, it may take 25–30 working days due to lender timelines.

• Return request must be raised within 30 calendar days of delivery.
• The car must not have been driven more than 999 km.
• This return policy is applicable only on CARS24 Prime cars.
• The car must be in the same condition as delivered (normal wear and tear allowed).
• The car must not have been involved in any accident, modified, or damaged.
• All original documents, keys, and accessories must be returned.
• The customer must return the vehicle to the designated CARS24 hub/yard, unless agreed otherwise.
• Refunds will be subject to RC charges, finance charges (if applicable), VAS fulfilment costs, and deductions for non-refundable accessories.
• If the car exceeds mileage, is missing documents/accessories, or has damages, additional deductions may apply.