FAQs

This may just happen because we are not currently present in your state. However, we are expanding at a rapid pace and plan to launch the used car buying service in many more cities pan India, very soon.

Yes, CARS24 is currently offering Car Inspection at Home for a hassle-free selling experience. To check if the Home Inspection service is available at your location, please select your city while booking the appointment.

Yes, you can change your appointment time, date, or branch. Simply login with your registered mobile number on our website or mobile app and visit the ‘My Appointment’ section. There is also a link to reschedule in the appointment confirmation messages that you receive.

Yes. By booking an appointment with us, you are reserving your dedicated slot to be catered to by one of our associates at the branch. In case you drop in at any of our branches without having an appointment booked, you will be asked to book one on the spot. This will lead to unnecessary wastage of time and effort, which we tend to avoid. We are serving several customers at a time, and our goal is to ensure all of them receive the same kind of experience. Having dedicated slots booked in advance helps us achieve the same and allows us to serve our customers in the best way possible.

It’s simple! Log on to our website www.cars24.com, enter the registration number of your car, schedule an appointment at your preferred location, or visit the nearest CARS24 branch.

No, CARS24 car inspection process at all our retail branches is absolutely free.

The online valuation indicates the estimated range you can get for your car, considering it is in a picture-perfect condition. The detailed inspection conducted at the branch, which determines the physical health and working of the car’s components, decides what the final quote offered will be. The factors that impact the value of your car include the car make, aesthetics and mechanical condition, odometer reading, and market conditions.

Our used car inspection process is fair and thorough to ensure an objective, standardised report that gives a clear view of the condition of your car. We start with a document check and test drive, and then use the latest tools to assess the exterior, tyres, engine, transmission, interiors and electricals. We also inspect the steering mechanism, suspension, brakes and accessories of your car during the test drive. Feel free to ask any questions to our team at the branch.

At CARS24, we evaluate a used car on the basis of several parameters. Our dedicated car experts are trained to complete the entire process of car inspection within a time period of 30-45 minutes. However, there might be instances, pertaining to different car conditions, when the car inspection process may even extend to 90 minutes.

One of our branch team members will come to you and assist you with the check-in process, provided you have booked an appointment beforehand. Please ensure that you get the check-in done as soon as you enter the branch, so that you are queued in for the inspection process to start.

Our branches generally operate from 10 am - 6 pm. We recommend that you reach our branch by 5 pm to avoid any hassle or delay. Please note that there might be some branches across India which do not operate on a certain day of the week. When you try booking an appointment for a time slot, you can view if your preferred branch is operational on that particular time and day or not.

Yes, you can. However, you must ensure that your driver carries all the required documents to get the car inspected. Also, please note that the owner of the car needs to self-attest all the documents involved. We will also need the bank account details of the registered owner of the car to initiate the transaction.

For the inspection of your car, it is mandatory to carry your car’s original Registration Certificate.

For the best price, please bring along the following documents:

• Original registration certificate

• PAN card of registered owner

• KYC of registered owner (Aadhar card OR Passport OR Voter ID of registered owner)

• KYC Of Seller (Third Party Transaction Only)

• Insurance certificate or policy

• Spare keys

• Service history

• Extended warranty certificate

• Original invoice

• CNG/LPG certificate

To ensure instant payment, bring along the following documents

• 4 self attested passport size photographs of the registered owner

• Cancelled cheque of registered owner/Bank details with IMPS facility

Additional documents required for financed cars

1. For existing loans/ hypothecations

   • Loan foreclosure letter

2. For closed loans

   • Loan closure certificate or NOC

   • Apart from this

3. 2 copies of Form 35

Additional documents if car is not owned by an individual

1. Proprietorship

   • GST/DVAT Certificate

   • Letterhead

2. Partnership

   • Partnership deed

   • KYC Of Partners

   • Letterhead

   • NOC/Authorisation Letter

3. Ltd. company

   • MOA

   • GST certificate

   • Letterhead

   • Authorisation letter

Do remember to take out all of your personal belongings from your car before your inspection!

Because we don’t just give you one number, we open up a transparent, competitive marketplace. With AI-led valuation, 10,000+ verified dealers, and two flexible selling options, you’re assured of the fairest and highest price possible. At the end of the day, it’s about selling your car with confidence and knowing you got the deal you truly deserved.

You’re never forced to sell. If you feel the highest offer doesn’t match your expectations, you can decline it or choose to list your car instead. Additionally, you can also choose to opt for the direct listing model, where you can list your car for direct buyers, giving you the flexibility of time and negotiation on your own terms. The choice remains entirely yours. With CARS24, you’re empowered to decide what feels right.

No, and that’s the advantage of our pan-India auction model. Dealers from outside your city can bid on your car, not just those in your local market. This wider reach increases competition and raises your chances of getting a higher price. Your car gets nationwide visibility, not just a local spotlight.

The process is designed to be fast. From instant valuation to live auction and same-day payment, you can complete the sale in a single visit. With CARS24 handling the paperwork and RC transfer, you save time and still secure the best value. Quick, easy, and rewarding.

The price we offer for your car depends on the current market conditions for that particular make and model. We operate on an auction model, with various channel partners bidding on the vehicle. The price we offer is typically valid for 24 hours; however, we re-initiate the auction process for your car once it expires and strive to offer the best possible price.

The price offered to you for your car depends on the current demand for that particular make and model. We work with several channel partners across India who actively bid to buy your car as per demand. Usually, the offer price is valid for 24 hours.

The price offered to you for your car depends on the current demand for that particular make and model. We work with several channel partners across India who actively bid to buy your car according to the demand they have. Due to this, the price we offer to you cannot be valid for more than 24 hours.

Car Condition:

1. Your car’s basic details: Like variant, age, production status, ownership serial, registration state, insurance status, etc.

2. Your car’s condition: Our ISO certified inspection report captures the as-is condition of your car. Any additional features you have installed or any refurbishment work needed in your car

Market Demand:

1. The market demand for your car: We have a buyer network of more than 10,000 channel partners pan-India. They actively bid for the car model for which they have ready buyers in our portal, hence ensuring that you get the best price for your car

2. Our Pricing for 10,00,000 cars till date: CARS24 has done 10 Lakh+ transactions till date - This database of actual used car prices helps our pricing portal predict the fair market value of your car.

Your car's quote depends on several factors like the demand for its brand, model of the car, kilometers covered, registration and physical condition. At CARS24, an estimated value range is first given to you based only on the details you enter on the website considering the car to be in picture-perfect condition. The final price offered also takes into consideration the physical condition of your vehicle as evaluated during the inspection process and market conditions.

Not at all. Instead of visiting dealer after dealer, you can get all offers in one place through CARS24’s live auction. Dealers across India compete for your car while you sit back and review the bids. It’s the maximum value without leaving your seat.

Often yes, because the AI gives you a fair starting point, but with 10,000+ dealers competing in real time, the final bid can go even higher. If your car is in demand, the auction can push its value to the maximum possible level. It’s not just fair pricing, it’s your best chance at the highest return.

Our AI-powered calculator uses machine learning backed by 10 lakh+ real transactions over 10 years. It analyses buyer demand, past sales, and current market trends to give you the most accurate resale value instantly. This fair, data-driven benchmark ensures you never start blind. It’s like having the market’s wisdom in your pocket.

Yes, CARS24 also offers a listing option. You can create a detailed listing for your car and negotiate directly with end buyers. This flexibility allows you to sell at your own pace, on your own terms, while still enjoying the trusted CARS24 platform. Either way, your car gets maximum exposure and you stay in charge.

Most online platforms offer a fixed price, but at CARS24, your car is presented in a live pan-India auction. Dealers from across the country compete openly, giving you a real chance to fetch a higher price. It’s a transparent, demand-driven model where your car’s true worth shines. You’re in control, yet with none of the hassle.

CARS24 combines the prowess of advanced AI technology, India’s largest used car market data set, along with the country’s biggest dealer auction platform, resulting in you getting the best price when selling your car. With over 10,000 verified bidders across 1,500+ cities, your car enters a competitive bidding environment where demand drives up the price. More bids mean more value, ensuring you walk away with the best possible deal. And the best part? You don’t need to chase buyers; we bring them to you.

You should buy it because CARS24 is the only brand that offers Seller Kavach. Not only is your RC transfer guaranteed with legal cover, but you can also drive away worry-free, as all the stress of documentation and legal issues is taken care of by us. Ultimately, CARS24 is offering you the best of both worlds: the best price for your old car and complete safety with Seller Kavach.

Seller Kavach eliminates the fear of challenges or penalties after selling your car. Many real cases show sellers dragged into serious police complaints, court hearings, and even non-bailable warrants. With Seller Kavach, CARS24 handles these issues on your behalf, protecting you legally and financially.

With the CARS24 Seller Kavach, you are covered until the RC is successfully transferred to the new owner and your name is completely removed from RTO records.

Seller Kavach offers legal protection and expert assistance for police cases, challans, court summons, accident claims, hit-and-run incidents, and any misuse of your old vehicle. It makes CARS24 the only brand in India that safeguards sellers even after the sale, ensuring complete peace of mind.

There is no upper limit on coverage. In fact, CARS24 has already protected sellers from legal and financial liabilities of over ₹10 lakh in the past. This makes Seller Kavach one of the most reliable safeguards you can have after selling your car.

You can purchase the Seller Kavach protection plan during the car sale process. You can ask our consultant while finalising the sale. You can also activate it by writing to care@cars24.com.

Seller Kavach has been designed to ensure you are protected against any liability, be it legal or financial, once you’ve handed over the car to us. Without Seller Kavach, your protection is not as comprehensive as when you buy the package; hence, it is advisable to opt for Seller Kavach for complete peace of mind. With Seller Kavach, after you sell your car, the stress is ours.

Seller Kavach comes at a nominal one-time fee. However it proves to be an invaluable shield that saves you from potential financial and legal nightmares.

No, Seller Kavach is an optional add-on. You can choose it at the time of selling your car for zero liability after handover. Seller Kavach guarantees complete legal protection that can ensure your car is in safe hands and eliminates any surprises until your RC is transferred.

CARS24’s Seller Kavach provides you safety as it covers everything from pending challans, accident liabilities, and misuse of your old car, such as in hit and run incidents, smuggling or fraud after the sale. Kavach also guarantees RC transfer support, provides legal assistance in case of disputes, and ensures 24/7 customer support for police cases, legal notices, court-related issues or documentation issues that give you complete peace of mind.

CARS24 Kavach is a seller protection policy designed to protect car sellers from any legal, financial, and liability issues that may arise after you have sold your car until the RC (Registration Certificate) is officially transferred to the new owner. Therefore, Seller Kavach makes CARS24 the safest place to sell your car.

CARS24 is here to assist you not only with selling your car but also with future car purchases. Our team can guide you through the process, ensuring you find the right vehicle to meet your needs. You get the support at every step of your automotive journey, with our team by your side to help you make informed decisions.

Yes, CARS24 has a dedicated post-sale support team available to assist you with any questions or issues that may arise after selling your car. Feel the reassurance of having a team focused on your needs, ensuring your experience remains positive even after the sale.

If you face any challenges or delays with the RC transfer, please contact our support team at care@cars24.com. We are committed to resolving any issues promptly and ensuring a smooth process for you. Rest assured, our team is dedicated to addressing your concerns and providing solutions, so you can move forward without worries.

Absolutely! With a massive presence across India, you can easily find a CARS24 hub near you for in-person assistance. Our trained professionals are ready to help you with any concerns or questions you may have. Feel the comfort of personalised support at a location convenient for you, ensuring you're never alone in your journey.

For any inquiries regarding the RC transfer, you can contact our support team via email at care@cars24.com. We understand the importance of this process and are committed to providing you with timely updates and assistance. Experience peace of mind knowing that our team is here to guide you through every step, ensuring a seamless transition.

You can reach CARS24 customer support through the following channels:

• Email: care@cars24.com

• Mobile App: Chat support directly through the CARS24 mobile app.

Rest assured, our dedicated team is always ready to assist you, ensuring your experience remains smooth and hassle-free.

For the inspection of your car, it is mandatory to carry your car’s original Registration Certificate.

For the best price, please bring along the following documents:

• Insurance Certificate/ Cover Note/ Policy

• Original Invoice

• Duplicate Keys

• Service Manual

• Last Service Receipt

• Extended Warranty Certificate

To avail the instant payment option for the sale of your car, please bring along the following documents:

• PAN Card of the registered owner (Mandatory for Payment)

• 4 Self attested photos of registered owner

• Registered Owner's Aadhar Card / Voter ID Card / Passport

• Financial documents in case of financed car

• 1 Cancelled Cheque

  • GSTIN Registration Certificate (Required only if the car's RC is in the name of the Firm / Company / HUF etc.)

The online quote is an estimated value range generated by our pricing algorithm based on broad parameters such as car make and model, variant, and the odometer reading. During physical inspection, our car evaluator checks for consistency between your answers in the online evaluation form and the physical condition of the car. Accurately filling out the online evaluation form helps you get a price close to the online quote.

While your car price depends upon various factors, the online quote is an estimated value/range generated by our pricing algorithm based on broad parameters like car make and model, variant, odometer reading, document availability, and other details about your car that you share. 

The final price offered also takes into consideration the physical condition of your vehicle as evaluated during the inspection process and market conditions.

There are three major factors that affect the price of your car. The first is your car condition. Our inspection report captures the current condition of your car and highlights any additional features you have installed or any refurbishment work needed in your car.

The second is market demand for your car. We have a network of more than 10,000+ channel partners pan-India who actively bid on your car,  ensuring you get a great price. 

Finally, our Smart AI Pricing Engine has been developed using our historical data. At CARS24, we’ve transacted over 10 Lakh+ cars and our database helps the pricing portal predict a fair market value for your car. 

Apart from this, your car’s basic details like variant, age, production status, ownership serial, registration state, insurance status etc. also impact the price. Your documents such as, RC, insurance, and the duplicate keys also impact the price of your car, so please ensure that these are available at the time of inspection. To know more, you can read our blog on How Online Calculators Determine Your Car’s Value?.

Our car evaluators will inspect the car on multiple parameters - exteriors, interiors, engine quality, and a short test drive to be able to generate a fair, unbiased inspection report. If your car is to be scrapped, we will be able to do the inspection as per that of a non-moving car. But if it’s not a scrap car, we request you to get the car in a moving condition before the evaluator reaches your location. 

For example, in case it is a battery issue, you may ask your local mechanic to jump-start the battery before the evaluator reaches your place, and highlight the same to the car evaluator before the inspection begins.

Our evaluators try to complete the inspection within 30-45 minutes. However, depending on the condition of the car it can sometimes take up to one hour.

Yes. You can visit our website or app and reschedule your appointment. Simply log in with your registered mobile number and visit the ‘My Appointment’ section to change the date, time, or location of your inspection. There is also a link to reschedule in the appointment confirmation message that you will receive on WhatsApp/SMS.

CARS24 inspection is completely free of charge for the majority of locations. Based on expert availability and inspection location, charges may vary from INR 99 to INR 299

Once you get an online quote, you will be prompted to book a car inspection. At this step, you can select the location at which you’d like the car inspection, as well as your preferred date and time.

Once you accept an offer and the payment is processed, the sale is considered final. It's important to ensure you're satisfied with the offer before proceeding. You can make informed decisions with confidence as you're in control of the process.

Yes, if your car is financed, you'll need to provide a No Objection Certificate (NOC) from the bank or the financial institution. CARS24 assists in handling the paperwork and ensures a smooth transfer process. We help you navigate the complexities of selling a financed car with ease.

You'll need the Registration Certificate (RC), valid Insurance Certificate, Pollution Under Control (PUC) Certificate, Forms 28, 29, and 30, NOC and Form 35 if the car was financed, service records, road tax receipts, and FASTag deactivation or transfer proof. Be prepared and organised to ensure a smooth and hassle-free selling experience.

Yes, once the deal is finalised, the payment is transferred directly to your bank account, even before the car is picked up. CARS24 ensures a secure and transparent transaction. Experience the peace of mind that comes with secure and instant payment.

No, CARS24’s car-selling process is designed to be carried out from the comfort of your home, with home inspection and pickup services. Our team comes to your doorstep for a comprehensive inspection and same-day pickup, saving you time and effort. Enjoy the convenience of selling your car without leaving your home.

You can sell your car in as little as 24 hours. From inspection to payment, the process is designed to be swift and efficient. Funds are transferred directly to your bank account, even before you hand over your vehicle, often before the day ends. Experience the relief of a quick sale and the freedom to move forward with your plans.

The timeline of RC transfer might vary depending on the availability of the prospective buyer and the RTO requirements. However, if you are covered under CARS24 Kavach, you don’t need to worry about it at all. We take full responsibility for the safety of your vehicle until the RC transfer of your car is complete.

You can check the status of your RC transfer on the CARS24 mobile app or website. You can also verify the same at www.parivahan.gov.in

CARS24's customer support team is available to assist you at any stage of the RC transfer process. Whether you have questions or need clarification, our team is here to provide the support you need. Reach out to us anytime, and experience the support and guidance that makes the RC transfer process seamless and stress-free.

Absolutely. Once the RC transfer is successfully completed, CARS24 notifies you through the mobile app and via email, confirming that the process is finalised. Celebrate the completion of your car sale with the assurance that all documentation is in order, allowing you to move forward with confidence.

You can track the RC transfer status online through the CARS24 mobile app. The app provides real-time updates and notifications, keeping you informed about the progress of your car's documentation. Experience the convenience of tracking your car's RC transfer from anywhere, at any time, with just a few taps on your phone.

In the rare event of any issues or delays during the RC transfer, CARS24's dedicated team works proactively to resolve them. We liaise with the RTO and handle any complications, ensuring a smooth and timely transfer. Feel confident knowing that CARS24 is committed to overcoming any challenges, ensuring your experience remains hassle-free.

No, there is no additional cost associated with the RC transfer. You can enjoy a transparent and straightforward process with no unexpected costs, giving you peace of mind throughout the sale when you choose to sell to CARS24.

CARS24 ensures that all necessary documents are collected and submitted on your behalf. This includes the original Registration Certificate (RC), Form 29 and Form 30, valid insurance, Pollution Under Control (PUC) certificate, and any other documents required by the RTO. Rest easy knowing that all paperwork is handled efficiently, sparing you from the hassle of document collection and submission.

Yes, CARS24 provides real-time updates on the RC transfer status through the official mobile app. You'll be notified at each stage of the process, keeping you informed without any additional effort on your part. Stay connected and informed, knowing that you're always in the loop regarding your car's documentation progress.

No, you do not need to visit the RTO. CARS24 manages the entire RC transfer process digitally, ensuring that all necessary submissions are made without requiring your physical presence. Enjoy the convenience of a fully digital process that saves you time and effort, letting you focus on other priorities.

Once you sell your car to CARS24, our dedicated documentation team handles the entire RC transfer process. We ensure that all necessary forms and documents are submitted to the RTO on your behalf, eliminating the need for you to visit the RTO or deal with paperwork. Feel the relief of knowing that the complexities of RC transfer are managed by experts, allowing you to move forward without any concerns.

Buying a car is a milestone in your life, not merely a transaction. With our tech-driven car inspections, we remove the nagging doubts, the “what ifs”, and replace them with assurance and excitement. You’re not just getting a car, you’re getting a promise that you can trust your ride. With CARS24, you’re backed by clarity, care and confidence.

CarTruth car inspection takes anywhere between 4 to 6 hours when it comes to used cars. The exact time required to complete an inspection depends on the car’s condition, make and model. However, we complete full inspections on the same day and deliver the results promptly. We believe convenience and precision can coexist; you don’t have to wait days or weeks for transparency.

CARS24 inspection service provides you with a full disclosure of the car’s condition. For a new car, if factory or transit damages are found, you will have the support to raise them with your dealer with documented proof. For used cars, the findings of inspection let you make the right decision and also give you the power to negotiate for a better deal.

Certified used cars at CARS24 already carry an in-depth inspection report. However, when it comes to other brands, local dealers or individual sellers, it is a must to get the used car inspection performed for complete peace of mind. Because trust is built on unbiased inspection and verification of the documents.

Absolutely. We provide a digital inspection report that includes photo-backed evidence of the condition of all key systems of the car. CarTruth's digital inspection report provides the full story of the car, which is beyond what the naked eye can see. The report provides all the details about what’s working and what needs attention.

Yes, the scope of new and used car PDI differs, but the standard does not. While new cars receive a 200+ point inspection focused on factory-fresh condition, used cars receive a 300-point check that adds deeper mechanical, electrical, ownership history, service history, and safety validations. But whether new or used, you get the same high bar of care, detail and trust, because at CARS24, quality never takes a back seat.

The OBD/ECU scan is a powerful tool. It allows us to check the vehicle’s electronic brain (ECU) and sensor network. We look for faults, malfunctions or anomalies that are invisible to the naked eye. Especially in used cars, where previous repairs or hidden damage may leave no outward sign, this scan ensures we surface what matters. With an ECU scan, you’re choosing clarity over uncertainty.

For new cars, we apply our uncompromising standard with a 200+ point inspection. Our new car PDI verifies ECU readings, battery health, electrical systems, sensor calibration, panel gaps, and storage and transit damages. We cover everything from the mechanical to the unseen depths of sensors and electronics. You deserve that factory-fresh feeling delivered with authenticity; we ensure your new car lives up to the excitement.

You should trust CARS24’s 300-point inspection for a used car because the promise isn’t just in the number, it’s in the depth and standards behind it. We have experience in performing over 1 Crore used car inspections in the last 10 years. Our certified engineers inspect each component with precision, backed by modern tools and equipment. In the end, you benefit from our commitment to transparency and quality. So, when you choose a used car through CARS24, you feel confident and not uncertain.

At CarTruth by CARS24, our tech-driven inspection for a used car goes far beyond a quick glance. Every used car undergoes a thorough 300-point professional check by certified engineers using advanced diagnostic tools. Our used car inspection examines the engine, transmission, suspension, brakes, tyres, battery, electrical system, interior, paint, panels and more. Furthermore, we use OBD/ECU scans to detect hidden faults and sensor issues you might never spot on a test drive. Ultimately, you get complete peace of mind that the car you’re choosing is truly assessed, not just visually cleared.

When you know that you are covered with a tangible promise with the use car inspection, it removes a huge weight from your shoulders. You’re not just hoping for the best; you’re backed by a professional service and financial assurance. With this guarantee, you can drive off without any uncertainty.

At CARS24, we believe every customer deserves full transparency, protection and trust when they purchase a used car. The ₹50,000 Money Back Promise is a tangible expression of that belief. It is an industry first guarantee on the used car inspection that reflects our culture of ownership, responsibility and service.

No, the money-back promise is independent of negotiating price. Its purpose is to reduce your risk and build trust so that your decision is based on facts, not fear. With this level of assurance, you’re in a better position to negotiate confidently.

The Money Back Promise applies as per the defined terms and timeframe described in your CarTruth Used Car PDI report and agreement. It’s wise to review the specifics when you receive your report so you’re clear on the coverage. That clarity is part of the value we provide.

No, the Money Back Promise is designed to cover undisclosed red flags and not the normal wear and ageing of the vehicle. Components that naturally age or have been used in the car are expected to wear with time. We try to guard you against the use of underrated parts and other fraudulent attempts on the car.

While our used car inspection and the Money Back Promise cover extensive risks, we cannot say that the car has absolutely no issues, as no inspection can eradicate every possibility. What it does mean is this: you have a powerful safety net and our professional commitment. We aim for accuracy, we stand behind it, and we want you to feel confident with your used car purchase.

If you discover a red flag we missed within the defined scope, you can contact our support team with all the details. We review the case against the inspection report and guarantee terms. We aim to support you fairly and promptly because when you invest in a car, you deserve to feel secure without a second-guess.

No. The Money-Back Promise is part of the CarTruth Used Car PDI offering. Our goal is to build trust and provide you with complete assurance without any hidden costs. You get a thorough used car inspection and a guarantee as part of the service.

CARS24 MoneyBack Promise covers key defined risks that include:

• Theft or blacklist status

• Odometer rollback more than 2%

• Undisclosed accident or flood damage till the last service record

• Incorrect ownership count

• False repaint claims

These are serious issues that undermine trust, and our Money Back promise ensures you’re never alone if one slips through.

Every CarTruth Used Car PDI comes with a ₹50,000 Money-Back Promise. Under this promise, if our inspection report misses a defined red flag, including any of theft/blacklist, odometer rollback greater than 2%, missed accident/flood damage, wrong ownership count or false repaint claims, we will stand behind you with financial protection. It’s our commitment to accuracy and transparency and to your peace of mind.

At CARS24, we believe trust is engineered and not assumed. By going beyond just what you see and adding legal and financial clarity, we deliver on a promise of integrity, full transparency, and customer-first focus. When you see the CarTruth badge, you see more than a car inspection, but a long-lasting commitment.

We equip you with the information and documented findings. While resolution often involves the parties involved (seller, lender, RTO/insurance), our role is to ensure you are not stepping in blind. Our support and transparency offer you the clarity you need to act.

While no inspection can guarantee zero future risk, our comprehensive used car verification minimises the chance of the common hidden legal/financial issues. You are buying with far stronger protection, and that gives you peace of mind and trust in your decision.

If the used car has a clean physical condition but ambiguous documents, then we flag it. A used car loses its value even if it is clean-looking and the documents don’t add up. We will highlight discrepancies, missing records or mismatches. You then make a decision from a position of knowledge, which is far more empowering than just hoping for all things to go right.

Yes. Our used car inspection also investigates past accident records and insurance claims, which often reveal damage, flooding or repair history. With this, we can provide complete transparency and the right value of the car.

Buying a car, whether it is new or used, must be exciting. However, it can also come with worry and other liabilities. With CarTruth, the heavy lifting of uncovering hidden legal risks is done for you. With this, you feel excited and confident.

This is the reason we don’t stop at the physical inspection of a used car. If legal/financial issues are found, they are flagged clearly in the report, and you have the information you need to negotiate, walk away, or proceed with full awareness. Our commitment is to your empowerment, not to convenient silence.

Our team accesses official RTO/VAHAN databases, lender records, insurance-claim archives and more to construct a complete picture of the car’s history. We look for mismatches, missing records or alert flags. That means you’re not buying just the car you see, but you’re getting the complete history and peace of mind.

Yes, hidden loans or unpaid challans can surface later in unwanted stress, expense or loss of value. With our comprehensive used car inspection, we dig into those records so you don’t inherit someone else’s problem. With CarTruth, you gain not just a car, but complete clarity and control.

We check ownership, RC details and hypothecation status for used cars as it provides a complete picture of the car’s legal history. At CarTruth, we verify RC/VAHAN details, check for loans or hypothecation, and scan accident/insurance/ challan history. You deserve to know that your new ride is free of hidden liabilities and that you are protected from the risks.

Buying a used car often comes with wonder and worry. With our AI-pricing engine, you can replace the worry (Am I paying too much? ") with confidence (I know what this car is worth, and I’m paying fairly). That emotional shift matters when purchasing a second-hand car. At CARS24, we are committed to empowering you with both head and heart.

At CARS24, we believe transparency builds trust. Our AI-driven valuation removes guesswork, fosters fairness and empowers you to make decisions that feel right emotionally and financially. When you choose CARS24, you’re choosing transparency and trust, which is backed by real-world market data.

Yes, where relevant, conditions and extras can alter the car’s value. Our pricing model listens to the market and adapts. But we emphasise realistic valuations; modifications might add cost, but they may or may not add market value.

Our AI-powered pricing prediction engine is available via CARS24 services and is designed to help you make an informed purchase. Its fairness and transparency make it a value-add whether you transact within our platform or independently. Our priority is your peace of mind when purchasing a used car.

Yes, the car inspection results directly feed into the value discussion. A car in excellent condition may merit closer to the benchmark value; if issues are flagged, you’re justified in negotiating a better deal. The combination of inspection and data gives you full clarity about the used car’s value.

Absolutely Yes. The estimate is your tool to get a better deal. You can show the seller a credible, data-backed car resale value rather than arbitrary assumptions. At CARS24, we believe a good deal comes from understanding value without compromising trust.

While no estimate can predict every micro-detail, our AI-powered and data-backed pricing model uses vast data and market intelligence to give you a fair, realistic valuation. Combined with our inspection findings, you can transact with confidence and transparency.

Yes. A car’s resale value changes based on region, demand, supply, condition, variant, age and various other factors. Our AI-powered pricing engine dynamically captures these factors so you get a tailored estimate based on your region and the specific car. This will help you negotiate better and avoid overpaying for used cars.

Car resale price calculated through AI algorithms and Data insights often provides a more accurate value for the used car because emotions often inflate the value, and bias creeps in when buyers or sellers rely on gut feel. A data-driven price provides accuracy through evidence, eliminating assumptions. With our AI-powered pricing engine at CARS24, you’re empowered to negotiate with accuracy.

Our AI-powered pricing engine is trained on over 10 lakh real transaction records across India over the past decade, and is combined with live market data. The AI and Machine Learning algorithms factor in the variant, age, odometer reading, exterior condition, regional demand and more, to estimate what the car you’re considering is actually worth.

The importance of a unified standard of car inspection is that you get complete transparency, accurate worth and unbiased reports no matter the car and location. We think that you deserve the confidence that comes from clarity. Buying a car is emotional; it’s hope, excitement, and pride. When you partner with CARS24, that emotion is supported by structure, care and trust.

Yes, we check that all promised accessories are fitted (for new cars) and we note any after-market modifications (for used cars) and assess whether they are legal, safe and disclosed. You benefit from full disclosure so that no future surprises burn your wallet.

Yes, the age of the car doesn’t eliminate risk. Even lightly-used cars can have hidden issues, repairs or mismatches in documentation. In most cases, lightly used cars (1-2 years old) raise more eyebrows than a fairly used car (4-5 years old). A complete used car inspection is your way to ensure that everything is right with the car, and you can live with it without any issues.

Yes, all modern cars have an ECU and a fair share of sensors and electronics. Our OBD/ECU scanning is part of the 300-point inspection for used cars, uncovering hidden faults or mismatches in sensors, dashboard warning lights or software issues. Overall, you’ll get a transparent record of the car.

Absolutely. The detailed findings of a used car inspection will give you leverage to negotiate price, secure fair terms, or confidently resell down the line. With CARS24, you’re not buying a car blindly but standing on solid ground.

Our unified standard for pre-delivery inspections for both new and used cars conveys that at CARS24, there are no shortcuts, no compromises, no vague assurances. Whether new or used, you get professionalism, respect for your decision and a brand that honours your trust. With CARS24, you are buying more than just a car; you’re buying a relationship with a brand that cares.

Yes. You’ll receive a clear, photo-backed inspection report that walks you through every major finding in simple language. It tells you exactly what’s good, what needs attention, and what you can negotiate. We believe transparency serves emotion as well as logic; you leave informed and empowered.

Yes, especially for used cars. We test for smooth gear shifts, clutch operation, brake feel, suspension behaviour, steering alignment, unusual noises, and vibrations, all under real-road conditions. Because the way a car feels matters just as much as how it looks.

Paint thickness check is an important parameter in used car inspection because it can reveal whether the car was repainted or not. If the body panels were repainted, what quality of painting does the car currently have? This indicates that the car might have met with an accident, and so it required repainting.

Our 300-point used car inspection is one of the most detailed in the industry. It goes far beyond basic checks to uncover everything about a car’s condition, how it has been driven, maintained, and cared for. However, it’s important to note that a “passed” inspection doesn’t mean the car is flawless. Some parts, like tyres or brake pads, might be nearing the end of their life and could need replacement in a few thousand kilometres. Similarly, sensors and electronic components that pass the inspection today may still develop issues later; that’s the natural course with used cars. What you can be completely assured of, though, is legal clarity. Once you buy a car that has cleared our inspection, no hidden legal or ownership troubles will follow you later.

If an issue is found in a new car during inspection, we document it and support you with proof so you can raise a claim with the dealer and get it rectified or change the car before delivery. Our job is to ensure you don’t accept less than what you paid for. We’re your advocate in that moment of excitement, protecting your rights, so your joy isn’t diminished.

Setting a standard in pre-delivery inspection means that you know what to expect with a car inspection. Regardless of new or used, when you see CarTruth by CARS24, you know you’re getting the same rigorous, unbiased, professional approach. That consistency builds trust, ensures fairness and gives you confidence across the board.

For used cars, we go deeper: engine health (leaks, unusual noises, compression loss), belts & hoses, alternator/battery/electricals, suspension & steering alignment, braking system, wheels & tyres, transmission & clutch, ECU scanning, paint thickness check, interior condition, ownership history, service records, challans, legal liabilities, and more. That’s our 300-point standard, because used cars need more than a surface check.

For new cars, we verify VIN, chassis & engine numbers; inspect for transit or storage damage; check battery health; fluid levels; accessories installation; ECU & software; panel gaps & paint condition. You get a full 200-point inspection so you can drive away knowing the car is truly fresh without any hidden issues or factory defects.

We use professional benchmarks for both new and used car PDI because at CARS24, we believe every car, new or used, deserves the same level of care, precision and transparency. That way, you can trust our badge whether you’re upgrading your dream ride or buying a value-friendly used car. Overall, you must not compromise on quality whenever you buy a car.

Getting a doorstep used car inspection or a new car PDI ensures that you feel calm, confident and in control while the car you chose is being evaluated. Once the PDI is completed, you get a high-quality photo-backed inspection report with all the findings. All this without you stepping out of your place.

No, CARS24 doorstep PDI service does not cost extra. While terms may vary by location or service type, our goal is to make high-quality inspections easily accessible so you feel empowered.

We strive to accommodate your preferred time slot. Our approach is customer-centric, and you should feel in control of your schedule, not the other way around. Let us know what works for you.

Yes, we cover 220+ cities, including many Tier 2 and Tier 3 markets. Our mission is to bring top-tier inspection services to your doorstep, no matter where you live. Your car-buying journey deserves the same excellence everywhere.

Yes, our team of more than 1,500 trained car-inspection experts are certified, experienced and equipped with the tools they need. They represent CARS24’s brand promise in your city, making sure you get local convenience with national quality.

While time will vary depending on car type and condition, we aim to deliver our full inspection and digital report swiftly, often within the same day. Our goal is to turn your excitement into confidence before the day ends.

Not at all. CarTruth doorstep car inspection service delivers the highest quality results. Our nationwide protocol ensures each inspection, regardless of location, meets the same rigorous standard. Our experts are trained, our tools are consistent, and our commitment is unwavering. At CARS24, convenience does not mean compromise on quality.

You can get the PDI performed at your preferred place, home, office, dealership lot, seller’s yard, you name the spot, we come to you. We believe inspections should adapt to your life, not the other way around. Buying a car is a milestone, and we try to make that moment smooth and stress-free.

Yes, we offer same-day slots in many locations, ensuring that you don’t wait days or weeks for clarity. At CARS24, we believe that as you decide to buy a car, you deserve fast and reliable service.

CARS24 has a wide presence across India. We operate in over 220 Indian cities, with more than 1,500 trained car experts ready to come to you for car inspections. Whether you’re at home, office, dealership or seller’s address, you choose the location, and we bring the inspection to you. Your convenience is our commitment.

At CARS24, we believe transparency builds trust, and trust builds brands. Our CarTruth digital inspection report is a tangible manifestation of that belief. You’re not just getting a service, you’re engaging with a brand that honours you with clarity, care and respect.

Yes, the CarTruth inspection report is structured so that if any section shows urgent attention required, we flag it and make sure you see the implication. We ensure that what you must know about the car today doesn’t knock on your door later. You can thus take necessary action at the earliest to avoid unexpected breakdowns and expensive repairs.

Having a clear, professional inspection report removes all doubts and gives you confidence about the car’s condition. You’re not just hoping nothing’s wrong, you’re seeing what is right and what to watch with your own eyes. That shift from uncertainty to certainty is empowering you in your car purchase process.

In case you do not understand something in the inspection report, we’re here to help. You can reach out to our support team, and we will walk you through the inspection report. Our experts will clarify your doubts and also suggest the next steps you must take.

Yes, you’ll receive the report digitally, which means you can save it, download it, print it or share it with a seller, dealer or advisor. It becomes part of your car-buying documentation, empowering you beyond just the moment of purchase.

Yes, we create the report in simple and easy-to-understand language. We try to avoid technical jargon unless necessary, and always include what you should do next. We believe transparency means you understand your car, not just the experts.

We aim to deliver your report typically within 60 minutes after inspection. We value your time and excitement; waiting is the last thing we want. You’ll have the information in hand quickly so you can make informed decisions.

For new cars, the inspection report serves as a digital proof of your car’s factory condition at the moment of delivery. It supports you if you need to raise a claim with your dealer or get another car if issues are found to be irreparable. A professional inspection report can also provide you with a better resale value when you decide to sell the car later. It’s not just a checklist, it’s your peace-of-mind certificate.

The CarTruth inspection report becomes your negotiation tool and protection. It reveals mechanical condition, service history, accident/repair history, worn parts and more. With this information in hand, you’ll never feel you’re flying blind. You’ll buy your next used car with clarity without paying extra.

After every inspection, you receive a digital CarTruth inspection report within around 60 minutes. It’s photo-backed, clearly structured, written in plain language and highlights every key finding, what’s good, what needs attention, and recommended next steps. Transparency is built in with CARS24 inspections.

Buyers do not need to visit the RTO in person. The CARS24 team manages all formalities online, saving time and effort while maintaining complete compliance with regional transport regulations.

The duration may vary depending on local RTO timelines, but with digital documentation and constant tracking, CARS24 ensures the process moves forward promptly, keeping users informed throughout.

In case of delays from RTOs or other external factors, users continue to receive timely app notifications and assistance from the dedicated team until the process is completed, ensuring complete clarity and peace of mind.

Once a sale is finalised, the CARS24 documentation team takes full responsibility for processing and completing the RC transfer of all inventory-listed cars. For an individual seller listed car, this service can be opted for a nominal fee to ensure all legal formalities are met without requiring any additional effort from the buyer or seller.

Each stage of the transfer is visible in the app, allowing users to track progress in real time. With automated notifications and expert supervision, customers always know the exact status of their documentation.

By combining a 100% digital system with a dedicated support team, CARS24 removes delays, paperwork, and follow-ups. The result is a fast, efficient, and customer-first process where everything happens smoothly and transparently

At CARS24, the complete RC transfer process is managed by trained experts who follow verified RTO protocols. Every transfer is tracked digitally, ensuring accuracy, safety, and timely completion, giving customers confidence that ownership is handled responsibly.

Users receive real-time updates and notifications directly through the CARS24 app. These updates keep buyers well-informed at every stage of the transfer process, ensuring full transparency and trust.

At CARS24, the complete RC transfer and documentation process is 100% digital, allowing buyers to complete every step online. This eliminates the need for physical visits or manual submissions, making the experience simple and convenient.

A dedicated documentation team oversees each transfer from start to finish. The team coordinates with RTO authorities, manages document submissions, and ensures all ownership details are updated accurately, via app notifications, giving buyers complete peace of mind.

CARS24 handles end-to-end Registration Certificate (RC) transfer for every inventory-listed car sold through its platform. For cars listed by verified individual sellers, this service can be opted for at a nominal cost. The process is fully digital, ensuring all ownership documents are transferred securely and efficiently without any manual paperwork.

CARS24’s unique hybrid business model simplifies the used car buying journey by offering both inventory-listed and seller-listed cars on one trusted platform. With our hybrid D2C+Marketplace model, first-time buyers can explore the largest pool of verified used cars, compare features, and choose the right option without needing to visit multiple dealerships.

Backed by an experience of over 10 Lakh+ transactions since 2015, at CARS24, all payments and transfers are completed through CARS24’s secure platform, ensuring that every transaction is transparent, traceable, and protected.

Financing and warranty options are available for both CARS24 Assured and individual seller-listed cars. With warranty plans that offer coverage of up to 3 years and flexible financing options that offer zero down payments, no physical paperwork, easy EMIs of up to 72 months, we make sure buying a used car is seamless, honest and stress-free for all.

Yes, at CARS24, all used cars, whether from our inventory or from individual sellers, go through the same 300-point quality check and background verification before being listed for sale. This way, you can be assured of getting the highest standard of quality, reliability and peace of mind.

By combining marketplace and D2C listings, CARS24 gives buyers access to the largest range of verified used cars under one platform. This helps buyers compare options across different budgets, brands, and models easily.

Under CARS24’s Direct-to-Consumer (D2C) model, quality used cars are owned and listed directly by CARS24 under the Assured category. These cars are pre-inspected on our 300-point quality benchmarks, verified, and available with fixed prices that are based on real-time market trends powered by our AI-pricing engine, making the buying experience seamless, straightforward and reliable.

CARS24’s marketplace model includes used cars listed by verified individual sellers. Every seller-listed car goes through our comprehensive 300-point inspection before listing to ensure accuracy, transparency, and trust for both buyers and sellers.

CARS24 offers used car buyers across India a unique hybrid model. Through our D2C business expertise, we offer a wide range of certified, inventory-listed cars. But that’s not all. With our marketplace model, we also offer listings by verified individual sellers, all in one single platform. This creates one of the largest pools of used cars in the country, giving buyers a wide variety of verified options to choose from. Each car at CARS24 comes backed by a 300-point comprehensive quality check, optional extended warranty plans of up to 3 years, end-to-end RC transfer, flexible financing, and test drive availability, so that you can be assured of a seamless used car buying experience.

At CARS24, customer satisfaction is not just a phrase but a core value. With dedicated teams, digital tracking, and 365-day availability, CARS24 ensures help is never out of reach, no matter when you need it.

You can raise a request anytime, day or night, through the app or website. Even outside regular hours, your issue will be logged immediately and picked up by the team as soon as possible.

You can get in touch with the CARS24 support team, available 365 days a year, to help with any questions or issues related to your purchase. The team ensures every concern is addressed quickly and clearly, so you’re never left waiting for help.

Traditional loans often involve manual paperwork, long approval times, and large down payments. In contrast, CARS24’s tailored financing process offers up to zero down payment, instant approval, and 100% digital verification, ensuring a faster, smarter, and transparent experience.

From eligibility check to approval, with everything completed online, buyers stay informed at each step. The transparent digital process ensures no hidden costs, no delays, and complete clarity, building long-term trust and confidence.

Longer EMI tenures of up to 72 months give buyers greater financial flexibility. Spreading payments over a longer duration helps maintain a balance between affordability and comfort, reducing financial pressure while owning a used car.

At CARS24, the focus is on simplifying financing for all buyers. With up to zero down payment for eligible buyers, flexible EMIs, and a fully digital journey that avoids all kinds of hassles, our tailored financing facility ensures buyers enjoy a customer-first experience from application to disbursement.

Buyers can select flexible EMI plans with maximum tenures of up to 6 years (72 months). This flexibility helps tailor repayment schedules based on individual comfort, giving buyers more financial control and peace of mind.

Unlike traditional lenders, every financing detail, including the EMI amount, tenure, and interest rate, is shared upfront during CARS24’s digital loan process. Buyers know exactly what they are signing up for, eliminating hidden terms and ensuring a clear, trust-based experience.

EMI plans are flexible and can be adjusted according to the loan tenure and down payment preference. Buyers can spread payments across up to 72 months, making the process more affordable without compromising on peace of mind.

Financing options are offered based on individual eligibility, which involves verification of key credit parameters. The process ensures quick, fair, and data-backed assessment of buyer profiles so that eligible buyers can access convenient, transparent financing terms with attractive interest rates and flexible repayment tenures.

With CARS24’s buyers can opt for flexible EMI plans with tenures of up to 6 years (72 months). This flexibility allows every customer to select a repayment schedule that suits their financial comfort, making ownership affordable and stress-free.

CARS24 offers instant approval for eligible buyers, using a fully digital evaluation process. This ensures faster financing without manual paperwork or long waiting periods, allowing buyers to move ahead with confidence and peace of mind.

Depending on eligibility, buyers can avail financing with little to no upfront payment at CARS24. This option makes it easier for eligible buyers to own a car without the financial burden of a large initial investment while maintaining full transparency in loan terms and repayment details.

At CARS24, buyers can explore easy financing options with up to zero down payment, instant approval for eligible applicants, and flexible EMI plans of up to 72 months. The financing process is completely online and paperless, ensuring a quick, transparent, and customer-first experience from start to finish.

At CARS24, you see the car’s actual worth backed by data, not speculation. This helps you buy with full confidence, knowing you’re getting the best value used cars for a price that is honest, fair and transparent.

For first-time buyers, having access to honest and fair used car prices can mean a hassle-free buying experience that inspires confidence, trust and complete peace of mind. With our tech-backed, AI-powered pricing engine, we ensure each buyer pays the true worth of every car, with a price that is based on real-time market data rather than subjective estimates. 

With a pan-India presence in over 250+ cities, CARS24 offers the widest inventory of used cars in India with listings from our own inventory as well as from verified individual sellers. Backed by the data of over 10 Lakh transactions, our AI-powered pricing engine uses real-time market data to provide the most accurate pricing for each car, irrespective of its segment. This way, we ensure that each buyer gets access to a large variety of options across all price ranges.

Traditional used car dealers often price their cars based on their own profit margin or subjective market estimates. CARS24, on the other hand, uses a tech-first approach through its AI-powered pricing model that blends real-time market data with pan-India pricing benchmarks to give you a price that is fair, transparent, honest and factual.  This way, we ensure you know exactly what you are paying for.

Our AI-powered pricing model works on data, not negotiations. With over 10 Lakh transactions concluded since 2015, our pricing engine ensures that sellers receive a value aligned with current market trends, while buyers get to buy used cars that are honestly priced. This dual balance ensures trust and transparency for both sides.

With one of the largest pools of used cars in India, CARS24 offers listings from its own inventory as well as from verified individual sellers. With a pan-India presence in over 250+ cities, our AI-powered pricing engine compares prices across categories, blending real-time make, model and market data captured from across different states. This keeps listings competitive and ensures you get access to fair, market-driven prices, irrespective of the listing type. 

Operational scale gives our pricing system access to millions of data points from across India. With cars listed across 250+ cities, our AI-powered pricing engine captures regional market trends and real-time price data, helping deliver consistent, data-backed, and transparent prices for buyers pan-India. This way, we ensure you do not overpay when buying a used car you love.

Whether you’re looking for a hatchback, sedan, or an SUV, our AI-powered pricing engine factors in criteria such as vehicle type, popularity, and local market trends to ensure you get a fair and honest price for all cars across all segments. At CARS24, we believe no buyer should pay more than what a car is truly worth, helping you find the best value used cars for every budget.

Powered by 10 lakh+ transactions concluded since 2015, CARS24’s AI-powered pricing engine uses real-time market data to provide the most accurate, tech-backed pricing for each car, ensuring no buyer pays more than its worth.

At CARS24, accuracy comes from scale and data. Keeping a constant check on demand and supply, our AI-powered pricing engine continuously learns real-time market trends to offer pricing that accurately reflects the true market value of every listing, giving buyers complete confidence before they make a purchase. With listings across 250+ cities, our platform offers the largest inventory of used cars across all price ranges.

The price of every listing you see on CARS24 is powered by data, not guesswork. With an AI-powered pricing engine that is backed by data from over 10 lakh transactions since 2015, our platform utilises real-time market data for every make and model, to reflect a price that is honest, relevant and fair. This way, we ensure you pay for exactly what you get, without any compromises.

With over 10 years of experience and 1 crore+ inspections completed pan India, CARS24 has built a data-driven, expert-led inspection process that is trusted nationwide. Our comprehensive 300-point quality check goes beyond just the engine and exterior to cover key parameters such as loan status, legal history, hypothecation status, accidental history, etc. Every step is designed to eliminate uncertainty, combining technical accuracy with inspection expertise to deliver the highest standards of assurance and long-term peace of mind. 

As part of our rigorous 10-hour, 300-point inspection, we directly verify loan or hypothecation details with partner banks to confirm whether a car has any outstanding dues. Only vehicles with a clear financial history are approved for listing, ensuring complete ownership protection for buyers.

The legal background of every car is checked using Vahan and RTO records to confirm ownership details, registration validity, and pending challans or court cases. This level of verification eliminates any hidden legal risks and helps us offer you a platform built on authenticity and transparency.

Cars that do not meet CARS24’s quality benchmarks during the 300-point inspection are immediately rejected. Only vehicles that pass every checkpoint and show no legal, mechanical, or service discrepancies are approved for listing. This ensures that buyers only experience verified cars that meet our strict quality standards, giving full confidence in every purchase.

Unlike standard market checks that focus only on mechanical aspects, CARS24 combines technical, legal, and financial verification through its 300-point inspection. The process is verified by experts with 10+ years of inspection expertise and is backed by an experience of over 1 crore+ inspections conducted across India. This ensures that every car listed on the CARS24 platform meets the highest standards of quality, reliability, and peace of mind, offering buyers a transparent experience from start to finish.

Every car that passes CARS24’s rigorous 300-point inspection comes with a verified inspection report. The report includes comprehensive details, including the vehicle’s legal history, loan verification status, service and accident history, along with insights into the overall vehicle condition on key parameters. This transparent process helps buyers review all verified information upfront and make confident, informed decisions backed by expert verification.

Only cars that pass our 300-point inspection standards and meet our internal quality benchmarks are approved to be listed on the CARS24 platform. Vehicles with mechanical faults, loan issues, or legal discrepancies are filtered out during the comprehensive inspection stage. A high rejection rate ensures only verified, reliable, and high-quality cars reach the platform, reinforcing our customer-first approach.

Each car undergoes a comprehensive verification process, covering key areas such as ownership, loan, and service history. The process includes RTO and Vahan checks, bank-level loan verification, and review of pending challans, court cases, and accident claims. This ensures that every car listed on CARS24 is both mechanically and legally sound, offering buyers the highest standards of transparency to make an informed purchase. 

CARS24’s 300-point quality check is done through a data-driven, expert-led approach that is backed by 10+ years of inspection experience, with over 1 crore cars inspected pan-India. Each listed car goes through an extensive 10-hour check performed by trained professionals. Alongside mechanical and electrical evaluations of key parameters, we also verify legal history and loan status directly with banks, in addition to service and accidental history verification. This stepwise process removes every uncertainty with technical accuracy and legal transparency, delivering expert assurance and long-term peace of mind.

All quality inspections at CARS24 are carried out by certified automotive professionals with 10+ years of inspection expertise. With over 1 crore inspections carried out pan India, every listed car is backed by consistent quality benchmarks and insights gained from years of hands-on inspection experience across multiple car models and conditions. This way, we ensure you get nothing but the best in terms of quality.

The complete inspection process takes around 10+ hours to finish. During this time, experts perform a detailed 300-point check covering mechanical, legal, financial, and ownership verifications. This comprehensive process ensures every vehicle meets CARS24’s strict safety, authenticity, and quality standards, giving buyers complete peace of mind before purchase.

Every car listed at CARS24 undergoes a comprehensive 300-point check performed by trained experts. The process goes beyond just surface-level checks and includes verification of mechanical health, legal history, loan status, service records, and ownership authenticity before being listed for sale, ensuring a transparent, verified, and worry-free car buying experience.

To buy a pre-owned car that’s ready for the road:

Visit https://www.cars24.com/ or download the CARS24 iPhone or Android app on your smartphone.

You can search for used cars by manufacturer, model, transmission type, body type, fuel type, your budget, etc, and even specific features like used cars with a sunroof. You can opt for CARS24 assured cars that come with optional warranty plans of up to 3 years or 45,000 km, or choose a dealer-listed vehicle, which comes with detailed listings, or opt for an individual seller-listed vehicle, where we provide services like pre-delivery inspection reports, easy financing options, and our Safe Payment Service.

Yes, you can! We offer doorstep delivery in most major cities across India. Once you finalise your purchase, we’ll arrange to have your CARS24 Assured car delivered straight to your home, clean, serviced, and ready to drive. It's all about making the experience as convenient and hassle-free as possible.

No problem at all. If the car doesn’t feel right, whether it’s the driving experience, comfort, or even the colour, you’re under no obligation to buy. Our goal is to help you find a car you truly love. If you don’t like the one you test-drove, our team can help you explore other options that better suit your preferences.

Test drives availed at any CARS24 hub are 100% free, with no hidden charges or obligations. Home test drives require a nominal fee payment, which is refundable or adjustable if you purchase a car. 

You can visit your closest CARS24 hub to avail a test drive, or for a small, refundable fee, you can also schedule a home test drive at a time and location that’s convenient for you. CARS24 offers doorstep test drives in many cities, which means the car comes to your home, so you don't need to travel anywhere! 

The CARE+ total ownership shield comes with 24x7 roadside assistance that ensures round-the-clock assistance that caters to breakdown, jumpstart, punctures, minor repairs and fuel delivery requirements. It’s an added layer of security that lets you drive with confidence anywhere, anytime.

Be it maintenance, repairs or even eventual resale, the CARE+ plan is designed to protect every aspect of used car ownership. With an industry-leading warranty coverage of up to 3 years or 45,000 km, the CARE+ plan is more than just a simple warranty. With value-added services such as annual servicing, 24x7 roadside assistance, and assured buyback, it delivers true all-around protection and lasting peace of mind.

For first-time buyers, an assured buyback provides a secure exit plan, especially for upgrades. It guarantees a fixed value when you choose to sell, reducing financial uncertainty and giving absolute peace of mind not just throughout the ownership journey but even beyond it.

At CARS24, we believe that every buyer is entitled to a seamless ownership experience. This is why every car on the CARS24 platform qualifies for our industry-leading full ownership protection plan through CARE+. 

The CARE+ total ownership shield plan does not require any additional enrollment once you have purchased your used car with the CARE+ bundle. Once you buy the coverage, it automatically begins to run, ensuring a seamless, transparent, and customer-friendly experience.

With CARE+, your used car ownership journey is protected from start to finish. Beyond securing your car for kilometres to come, our assured buyback guarantee ensures you receive a guaranteed sum when you’re ready to move on, making upgrading your car as effortless as owning it.

With a comprehensive coverage of up to 3 years or 45,000 kilometres, CARE+ is more than just a warranty. It is a customer-first total ownership shield that keeps you stress-free throughout your ownership journey with value-added services such as 24x7 roadside assistance, annual servicing, and assured buyback. 

The CARE+ warranty plan offers an industry-leading coverage that keeps you stress-free for up to 3 years, or 45,000 km, whichever comes first. This comprehensive coverage provides you with lasting confidence in your car’s performance and long-term durability, making your used car ownership experience stress-free and memorable.

Yes, CARS24 is the only platform in the country to offer a comprehensive warranty plan (CARE+) on all cars, including those offered by verified individual sellers. This ensures every used car buyer gets reliable protection and peace of mind, no matter what the make, model or segment is.

Unlike a regular warranty that only covers mechanical issues, CARE+ is a full ownership protection plan that extends support throughout your ownership journey. With CARE+ warranty, you get comprehensive coverage for both critical and non-critical components in addition to servicing packages to elongate engine life, assured buyback for easy upgrades, and 24X7 roadside assistance so that you are never stranded during breakdowns. CARS24’s CARE+ plan is a total ownership shield for used cars that ensures maximum peace of mind for every buyer.

The CARE+ plan is more than just a warranty. It is a total ownership protection that offers an industry-leading coverage of up to 3 years or 45,000 km of coverage, along with value-added services such as 24x7 roadside assistance, free annual servicing, and an assured buyback promise. The plan is built to make post-purchase ownership smooth, transparent, and hassle-free.

CARE+ is CARS24’s full ownership protection plan that is designed to make used car ownership stress-free and simple. It is India's first comprehensive used car warranty plan that offers protection for up to 3 years or 45,000 km across all used cars. CARE+ goes beyond a standard warranty and offers several value-added services, including 24x7 roadside assistance, free annual servicing, and an assured buyback promise.

For the warranty to continue being valid, the buyer must ensure the following after buying the car:

• The car needs to be serviced by you typically every 6 months or 10,000 km (whichever occurs first)
• No alterations/modifications like electrical fittings, CNG/LPS kits, tyre modification, or installation of parts like bumper guards, loud horns, etc.
• No commercial usage of the car
• No tampering with the odometer of the car
• The car is not sold to another person before the expiration of the warranty validity period

The warranty will be applicable only to the parts which are mentioned in the Warranty Booklet. The following is not covered under the Warranty:

• Accidental or Consequential Damage: Any damage caused due to driving in a race, rally, off-roading, or any form of motorsport event. Damage caused due to rash driving, road accident, or any such events
• Damage to the bodywork and paint caused due to accidents
• Car Servicing: Routine maintenance service including cleaning, polishing, engine tuning, carbon cleaning, AC Servicing, AC gas leak, wheel alignment and balancing, tyre rotation, calibration/reconditioning of diesel components, injector/nozzles, and fuel pump
• Consumables/Wear and Tear
• All Pre-existing defects observed/captured during evaluation or reported before the issue of the policy will not be covered under the warranty

In order to claim your warranty, you can raise a request on the CARS24 app from the “My Cars” section. For any assistance with warranty, you can also request a callback via the app or write to support@cariotauto.com with the registration number and details of the issue.

Our technical support team will contact you between 9 am and 9 pm to understand the issue better and assist you further.

In case the car is to be repaired, we will keep you updated on the status until the car is delivered back to you.

At CARS24, we are dedicated to making your car-ownership journey a hassle-free one. Apart from a meticulous 300+ point inspection, we also provide a free warranty on each car we sell so you donot need to worry about any unforeseen maintenance or repair costs.

The warranty booklet you get at the time of purchase gives you all the details you need about what is covered, the process for raising a service request, and other terms and conditions.

Your insurance policy document has specific details like renewal date, personal information, policy number, etc. Sometimes, these details might be incorrect. The process of rectifying those errors is known as an endorsement in the insurance policy. You can request endorsements by contacting your insurance provider and submitting the required documents for the changes. The insurance provider will make the necessary changes after verification of the details.

Upgrading your car insurance policy is a simple process. You can reach out to the insurance company and provide all the additional details of the upgraded features you want on the renewal form. Upgradation will require a payment of additional premium and may require an inspection of your car.

You can directly reach out to the insurance provider in order to claim your motor insurance. The insurance company will require specific documents to process the claim including a copy of the insurance policy, pictures of the vehicle, RC, driver’s licence, claim form, etc. depending on the damage and policy coverage.

Getting your car insured is an essential step in your car-buying journey. You can proceed with one of the following insurance options when purchasing your car from CARS24:

1.New Insurance Purchase via CARS24 (recommended)- You can choose to add a new insurance policy via CARS24 to your purchase when buying a car. A fresh insurance policy is issued directly under your name and your car will be insured from the date of purchase.

2.Continuing with the previous owner’s car insurance policy: In case the car has active insurance valid for more than 180 days from the date of delivery and you would like to continue with it, it is advised that you get the policy transferred within 14 days of the purchase, as mandated by the Motor Vehicles Act. It is the new owner’s responsibility to get the insurance transferred. CARS24 does not facilitate this process.

Unfortunately, CARS24 does not provide any insurance transfer service currently. Customers are requested to connect with the insurance provider to get the insurance transferred after purchasing the car and receiving the relevant documents from CARS24.

If the current insurance of the car is not under your name, we recommend that you get the insurance transferred to ensure that the car is protected from any unforeseen situations or liabilities. Please contact the insurance provider to raise an insurance transfer request. You can share copies of the documents as required by the insurance provider: Form 29, Form 30, Insurance Transfer Form, Old RC of the car, Copy of previous insurance policy, RTO Receipt, etc.

Your car will be assessed by the insurance provider and you will be required to pay a nominal fee for the transfer. Transferring the policy to your name is essential for claiming insurance.

 

All the terms and conditions for the users are listed here: https://www.cars24.com/terms-and-conditions-buy-cars/#buy

Installing a GPS Tracker in your car has multiple benefits. You can monitor relevant and useful information about your car on a user-friendly mobile app.

• Real time location tracking
• Theft prevention
• Safety and overspeeding alerts
• Tracking your car’s health through performance reports, fuel consumption tracking, vehicle maintenance tracking
• Documents management

GPS (Global Positioning System) tracker or Car Health Monitor (CHM) is a device that uses satellite signals to determine the location of a vehicle.

It receives signals from GPS satellites and uses this information to calculate the vehicle's position and speed.

Yes, customers who have previously purchased a car from CARS24 can get the CNG kit installed.

You can avail multiple benefits by choosing to get a CNG kit installed via CARS24.

• OEM-like fitment
• One-year Warranty on CNG Kit
• Free car pick up and drop
• Free CNG endorsement on RC
• CARS24 Warranty and upto 30-days return policy remains intact

All spark-ignited engines can be converted to CNG, but a specially designed conversion kit is required for the purpose. The kit consists of a cylinder to be fixed in the boot of the car and other equipment to allow gas flow into the engine. This is a safe process conducted by a trust partner.

CARS24 offers the facilitation of CNG installation/ retro-fitment via our affiliate CNG manufacturer. Customers can pick any eligible petrol car from our wide range of cars and get a CNG Kit installed via CARS24 at an additional charge.

RSA includes Battery jumpstart, tyre puncture assistance, on-road minor repairs, towing assistance, emergency fuel assistance, and key lock-out assistance. Detailed coverage and TnCs will be shared with you after service activation.

In case of a car breakdown, contact our Roadside Assistance (RSA) partner at 01204501431.

Roadside Assistance will be activated within a week of the delivery of your car.

Roadside Assistance (RSA) serves as your most reliable friend in case of any unforeseen breakdown of your car when you are on the road. This service will ensure that a qualified mechanic assists you if your vehicle breaks down while you are driving it so that you are not left stranded. CARS24 offers RSA plans for a duration of 1 or 3 years.

You can recharge your FASTag through multiple channels like netbanking, UPI, Debit /Credit Cards, Wallets, auto-debit etc. Many banks and wallets have facilitated easy and quick recharge of FASTag online. You simply need to enter some quick details like your FASTag issuing bank’s name and your car registration number.

Our FASTag support team will call you within 48 hours of your car delivery to activate the FASTag.

The total cost for FASTag is INR 649/- + GST, which includes the tag cost, first wallet load balance, and security deposit.

FASTag is an easy-to-use, reloadable tag that is fixed on your vehicle's windscreen. It enables automatic deduction of toll charges, so you save time by avoiding long queues and the hassle of paying cash.

All the terms and conditions for the users are listed here:

www.cars24.com/terms-and-conditions-buy-cars/#buy

We value the privacy of our users and the policy governing the same is mentioned in detail on the below link:

www.cars24.com/privacy-policy-buy-cars/#buy

Refunds are calculated as:

Refund = Car Price (or Down Payment) – RC Charges – CF Charges (if applicable) – VAS Fulfilment Costs – Non-Refundable Accessories.

All applicable costs are clearly defined in the policy before processing, ensuring there are no hidden fees or unclear deductions.

If the RC (Registration Certificate) transfer is complete, deductions apply as per the return window:

• 0–7 days: 15 % of the car price or ₹40,000 (whichever is higher)
• 8–30 days: same deduction as above.These are clearly listed in the policy so every customer knows the refund breakdown in advance.

If your RC (Registration Certificate) transfer is already in progress, CARS24 will hold back a portion of the refund amount until the RC process is successfully completed. The holdback depends on the car’s value and is released once the RC transfer is confirmed. This ensures that ownership transfer and refund both stay clear and compliant.

If the returned car exceeds the mileage limit or has missing accessories or documents, additional deductions may apply as per inspection findings. These are communicated to the customer before refund processing to ensure transparency.

Unless stated otherwise in writing, the customer is responsible for the cost of returning the vehicle to the designated CARS24 yard or hub. This is clearly outlined in our return policy to maintain transparency.

You can raise a return request within 30 days of delivery through the CARS24 App or by emailing support@cariotauto.com. After you submit the request, our team will contact you to understand the reason, schedule a re-inspection, and share a summary of the findings. Once the inspection is complete, you can drop the car at your nearest CARS24 hub, and your refund will be initiated. The process is straightforward and designed to make returns as smooth and convenient as possible.

We start the refund process as soon as the car is dropped off at the nearest CARS24 hub. Our executive will contact you for any needed details, and once everything is verified, the refund will be processed within 3 to 4 working days, provided that it was an outright purchase (and not on loan). If the car was financed, loan cancellation with the lender can take up to 15 days, and the entire refund process may take 25 to 30 business days. You’ll get clear, timely updates at each step so the process stays smooth and worry-free.

You can return your car within 30 days of delivery if it has been driven less than 999 km and is in the same condition as delivered. The car can only be returned by the original purchaser, and must not have any damage, modification, or accident post-delivery, and all original accessories, documents, and keys must be returned. During the re-inspection, any difference from the original delivery condition may affect the refund amount. These checks ensure fairness and transparency for every customer.

If you are not satisfied with your car, you can initiate a return request via the CARS24 mobile app within 30 days of your car delivery date, provided you are the original purchaser of the vehicle. Our support team will call to fix a convenient time and place, conduct a re-inspection to confirm the car is in the same condition where a detailed summary will also be shared with you, and begin the return process. Once the inspection is completed and your request verified, you will have to drop off the vehicle and your nearest CARS24 hub. We keep you updated at each step so the process stays simple and customer-first. After verification, your refund is processed within 3 working days, and if the car is on loan, loan cancellation may take up to 15 days in line with the policy’s clear terms.

You have 30 calendar days from delivery to decide if the car is right for you. If not, you can return it as long as it meets the usage and condition rules and you return all original items. Your refund is calculated as per the policy with clearly listed charges where applicable. It’s a customer-first policy built to give you peace of mind with transparent terms and handling every return with care.

Yes, you can book a free test drive at a CARS24 hub near you or you can test drive a car of your choice at home for a nominal refundable security deposit. The refundable security deposit of ?999 is only applicable if you choose a test drive at home.

To buy a pre-owned car that’s ready for the road:

Visit https://www.cars24.com/

You can search for cars by manufacturer, or search for any model using the search function. Choose your favourite car and book a free test drive at a CARS24 hub or at your home. Finalise payment and paperwork, and it’s yours!