Question 1

What hidden problems can a used car have that won't show up in a quick test drive?

Accepted Answer

Beneath the polished surface of a used car, there could be hidden problems related to mechanical wear, repaint jobs, flood damage, electronics issues, or missing paperwork. These problems may not show up in a quick test drive or visual check. Cars24 CarTruth Used Car PDI uses specialised equipment and experienced car inspectors to uncover every detail about the vehicle.

Question 2

What does the 300-point inspection actually include?

Accepted Answer

CarTruth used car inspection begins with a 300-point inspection performed by certified automotive engineers using advanced tools and OBD/ECU scanners. The inspection evaluates Engine Health (checking for leaks, unusual noise, compression loss, and unusual vibrations), Belts and Hoses (ensuring all mechanical components related to the engine are in working order), Alternator, Battery and Electricals (confirming all electrical components are working properly), Suspension and Steering (checking all suspension components for wear and tear, alignment, stability, and safety), Braking System (assessing all brake discs, brake pads, brake lines, and brake fluid levels), Wheels and Tyres (inspecting wheel alignment, castor, camber and toe angles along with tyre brand and wear patterns), Transmission and Clutch (inspecting gear shifting and clutch operations for smooth working), ECU Scanning (checking the car's software through an OBD tool for hidden faults, dashboard warning lights, ECU issues, and sensor malfunctions), Paint Thickness Check (checking paint thickness on exterior panels with a paint thickness gauge and other tools), and Interior Condition (closely checking all interior panels and upholstery for cracks, rattling noises, and quality issues).

Question 3

What does Ownership and RC verification through VAHAN/RTO databases involve in the PDI of a used car?

Accepted Answer

Our experts verify ownership and RC details via VAHAN and RTO databases. This verification process ensures the car's official records are authentic and the seller has legal ownership rights. It confirms that the registration certificate matches the actual owner and prevents you from buying a vehicle with ownership issues.

Question 4

What specific situations does the 50,000 Rupee Moneyback Promise cover?

Accepted Answer

The promise covers six specific situations: Theft or blacklist cases (if the car is registered as stolen or blacklisted), Wrong ownership count (if there are discrepancies in the number of previous owners), Missed accidental history (if past accidents were not detected or disclosed), Odometer rollback over 2 percent (if the mileage has been fraudulently reduced), Flood damage up to the last service record (if water damage is detected but was not reported), and False 'not repainted' claims (if the car has been repainted but was reported as not repainted).

Question 5

How does the AI-based price engine estimate the value of a used car?

Accepted Answer

The AI-based price engine has been trained on over 10 lakh real-world transactions since 2015. It accurately estimates the value of the used car you are purchasing by considering the car's age, condition, variant, mileage, and city demand trends. This comprehensive approach ensures accurate market value assessment.

Question 6

What information does the digital CarTruth inspection report include?

Accepted Answer

The digital CarTruth inspection report is highly detailed with photos highlighting every finding of all parts concerned during inspection. The report details what is working perfectly, what needs attention, such as repair or replacement, and what you can use to negotiate before payment. Each section is explained in clear, simple language with actionable next steps.

Question 7

Do you need to visit a workshop for the inspection?

Accepted Answer

No. With CarTruth Used Car PDI, you don't need to visit a workshop or negotiate with mechanics. Simply book your inspection online, and one of Cars24's 1,500+ trained professionals will arrive at your preferred location.

Question 8

Why should you consider buying a used car instead of a new one?

Accepted Answer

A used car can be an excellent choice because it offers the best value for your hard-earned money. When thoroughly inspected by experts using proper methods and tools, a used car becomes a smart financial choice that provides reliability without the steep depreciation costs of a new vehicle.

Question 9

Why would a brand-new car need a pre delivery inspection?

Accepted Answer

Even the best dealerships can sometimes deliver vehicles with minor issues that slip through unnoticed. These issues include transit damage that occurs during long-distance transport, delayed storage wear that develops when cars sit in storage yards, or incomplete fitments where promised accessories or features are not properly installed. A new car pre delivery inspection helps catch these problems before you take delivery.

Question 10

How thorough is the 300+ point inspection during new car pre delivery inspection?

Accepted Answer

Every new car under the new car pre delivery inspection goes through a comprehensive 300+ point checklist, powered by advanced diagnostic tools and experienced automotive engineers. The inspection is extremely thorough and systematic, ensuring nothing is missed before delivery.

Question 11

What types of damage can occur during transport and storage of new cars?

Accepted Answer

Many new cars spend weeks in storage yards or are transported across long distances before reaching the dealership. During this time, minor dents, rust marks, or battery discharge can occur that are not visible to the naked eye.

Question 12

How does the new car pre delivery inspection verify promised accessories are installed?

Accepted Answer

During the new car pre delivery inspection, our team validates every accessory mentioned in your booking form, confirming installation and checking functionality before delivery.

Question 13

What does the new car pre delivery inspection report contain?

Accepted Answer

After the new car pre delivery inspection is complete, you receive a digital CarTruth inspection report that is a clear, photo-backed record of your car's condition before delivery. The report details each checkpoint with expert remarks written in simple language.

Question 14

In how many cities is the new car pre delivery inspection service available?

Accepted Answer

The new car pre delivery inspection service is available in 220+ cities across India.

Question 15

Why is new car pre delivery inspection important?

Accepted Answer

The new car pre delivery inspection ensures you take ownership of a vehicle that meets all promises made by the dealer and is free of transit or storage damage.

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