Buy, Try, Decide: The CARS24 30-Day Return Guarantee That Puts You First
- 1When buying a used car, even the most diligent buyer can have doubts after delivery
- 2The 30-Day Return Policy allows buyers to return their car within 30 days or 999 km
- 3With CARS24 you get peace of mind that ensures a hassle-free experience from day one
Buying a used car is a major financial and emotional decision. While you can thoroughly research, test drive and inspect the car you love, sometimes the real ownership experience unfolds only after you take the car home. That’s where CARS24 steps in to make your purchase completely worry-free with a one-of-a-kind 30-Day Return Policy.
Designed to ensure customer satisfaction and confidence, this policy is built around trust, transparency, and a seamless post-purchase experience.
With this promise, CARS24 ensures that your satisfaction continues long after you take the car home. Whether it’s experiencing how the car performs or determining if it fits your lifestyle, you have 30 days to figure things out without pressure. If it’s not the right match, returning it is simple, transparent, and hassle-free. Here is everything you need to know about CARS24’s 30-day return policy.
Why A Return Policy Matters When Buying Used Cars
When purchasing a pre-owned car, even the most diligent buyer can have doubts after delivery. What if the car doesn’t suit your lifestyle? What if you notice something you missed during inspection? There are several things you might come across only when you practically spend time with the car you love. With traditional used car dealers, once you make the purchase, there is no turning back.
With CARS24, you can say goodbye to every post-purchase doubt. By introducing the 30-Day Return Guarantee, CARS24 ensures that you don’t just buy a car, you buy peace of mind that ensures you get a full month to experience the car in your everyday life and decide if it truly fits your needs. This customer-first approach builds trust and reflects CARS24’s commitment to offering an unmatched buying experience.
What The 30-Day Return Policy Means For You
Under CARS24’s 30-Day return policy, eligible buyers can return their purchased vehicle within 30 calendar days from the date of delivery. This means that you can drive the car, test it on your regular routes, and ensure it performs as expected.
If, for any reason, you are not satisfied, you can raise a return request within that period with no awkward negotiations, no middlemen, and no uncertainty, provided that your car has driven less than 999 km. This assurance comes at no extra cost and offers an added layer of protection and comfort to every customer.
Eligibility Criteria And Things To Know
To qualify for the 30-Day Return Guarantee, the following eligibility criteria must be met:
The return request must be made by the original buyer within 30 calendar days of delivery.
The car must have been driven less than 999 km from delivery.
It should be in the same condition as at the time of delivery with no accidents, damages, or modifications.
All original accessories, keys, and documents must be returned along with the vehicle
The car should be dropped at the designated CARS24 hub (unless otherwise agreed).
CARS24 even accommodates returns where the RC transfer process has begun, ensuring fair settlement with transparent holdbacks.
The Seamless Return Process
CARS24’s 30-Day return policy makes the entire return process as smooth as the purchase experience: From raising a return request to getting a refund, here’s what users need to do in case they are not satisfied with their purchase:
Initiate a Request: Simply raise a return request via the CARS24 App or by emailing support@cariotauto.com within 30 days.
Customer Support Call: A dedicated representative will contact you to understand your concerns and guide you through the next steps.
Vehicle Re-inspection: CARS24 will then conduct a detailed re-inspection to ensure the car meets return eligibility, with a detailed inspection summary shared for full transparency.
Return Buddy Assistance: A CARS24 “Return Buddy” will then explain to you the refund calculation, along with informing you about nominal deductions and charges (as applicable).
Drop Off and Refund: Once you drop the car off at your nearest hub, refunds are processed within 3 to 4 working days, while for financed cars, refunds may take 25 to 30 days, depending on the lender.
No matter which car you buy, the entire return and refund process is designed to be digital-first, customer-friendly, and completely transparent.
Refunds and Deductions: Full transparency, No surprises
CARS24’s refund policy is fully transparent with no hidden surprises. The refund amount is calculated after deducting applicable RC charges, Customer Finance (CF) charges, VAS fulfilment costs, and non-refundable accessories like FASTag or Dash Cams.
RC Charges: Depending on whether the RC transfer is pending or completed, a flat or percentage-based deduction applies.
Financing Charges: These apply only if the car was financed, covering interest losses or foreclosure fees.
VAS Fulfilment Costs: Represent third-party or statutory service charges already incurred at the time of sale.
With nominal deductions starting at Rs. 10,000 per car, every charge and deduction is clearly communicated before processing your refund, so that you can be assured of a truly transparent return experience.
An experience like no other
Buying a used car should be memorable, not stressful. That is why CARS24’s 30-Day Return Guarantee makes sure you get the time, freedom, and confidence to decide if the car you love truly fits your life. With unparalleled transparency, fast refunds, and reliable support, CARS24 continues to redefine what it means to buy a used car in India: simple, smart, and completely secure, especially for first-time buyers.
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