Why CARS24 Moved From 7-Day Returns to a 30-Day Return Policy: A Landmark Move Toward Customer Trust and Quality Assurance

In India’s rapidly evolving used car market, trust has always been the biggest factor. While buyers can endlessly compare models, browse features, and evaluate prices, the true confidence of completing a purchase comes from the assurance that the pre owned car they are choosing is backed by a platform that stands firmly behind its quality. Understanding this, CARS24 India has taken a major step by replacing its 7-day return policy with a first-in-India 30-day return policy for all CARS24 Assured inventory-listed used cars.

This shift is not merely a marketing strategy; it is a bold statement of confidence that comes backed by CARS24’s deeply rooted confidence in its quality. As India’s leading used-car platform, CARS24’s move reflects its commitment to redefining the used car buying experience into a journey marked by trust, transparency and complete peace of mind.

Used Car Buying In India: A Market Where Trust Matters The Most

Even as India’s used car market continues to evolve, the core concern remains the same. Fear of hidden issues, lack of transparency during car evaluations, and limited post-purchase support continue to plague the used car buying journey for a majority of buyers. These issues often push prospective buyers into an endless loop of checking, re-checking and seeking repeated assurances from countless friends and mechanics. Even after a thorough due diligence, hidden issues continued to haunt owners who were left with no other choice but to undertake expensive repairs.

CARS24’s 7-Day Return period was the platform’s answer to this challenge, which gave customers a short but crucial window to test out their used cars and return them in case they faced any hassles. 

While appreciated by many, it soon became evident that Indian customers needed more. A used car is not a gadget, and its true evaluation cannot be fully assessed within a week, especially in a country as diverse as India, where individual lifestyles vary greatly from one person to another. Evidently, buyers increasingly craved for more time to test their used cars in the real world, taking them for a spin through long office commutes, family drives, and the unpredictability of city traffic. A longer trial window means greater clarity, stronger trust, and fewer post-purchase concerns.

This insight became the foundation for CARS24’s new and more comprehensive return policy, one that is designed entirely around empowering customers by offering a 30-day or 999 km return policy.

CARS24 India’s 30-Day Return Policy: An Ode to Unwavering Quality

CARS24 India’s 30-Day Return Policy for all inventory-listed used cars is built on a simple yet powerful philosophy. To empower buyers to buy, try, and decide if the used car they love truly fits their lifestyle. Instead of rushing into a decision, customers now get:

Up to 30 days or 999 km to experience the car

With an extended window of 30 days or 999 km (whichever comes first), buyers get to test out the used car they love in real, everyday scenarios. Be it performance, comfort, fuel economy or lifestyle suitability, buyers can test their cars the way they like and truly decide if it checks all the boxes.

Freedom to return the car for any reason

No matter how good a used car is, whether or not it's the right fit for you depends on several factors. With CARS24 India’s 30-day return policy, buyers can be assured of a hassle-free post-purchase experience that acknowledges their distinct expectations, right from day one. Be it a lack of practical storage spaces or a lack of comfort in the third row, no matter what the reason is, with CARS24, buyers can raise a return request without any hesitation.

A transparent refund process with nominal deductions

With CARS24 India’s 30-day return policy, returning the car is as easy and transparent as buying it. With all applicable deductions (starting at Rs. 10,000) and charges intimated upfront, the policy ensures complete clarity and eliminates hidden surprises, giving buyers an unmatched post-purchase experience that is backed by trust and peace of mind.

A hassle-free return experience

From raising the return request to re-inspection and refund, every step is guided, trackable, and designed with a customer-first approach. With minimum fuss and maximum peace of mind, CARS24 India’s 30-Day Return Policy for all inventory-listed used cars is truly revolutionary.

What Makes The 30-Day Return Window Possible: Unmatched Product Quality

Replacing the 7-day return window with a comprehensive 30-day return policy for all inventory-listed used cars is a major step that CARS24 India took in a bid to offer unparalleled customer satisfaction. While for the used car market, this might just be another customer-centric policy, for CARS24 India, this move goes way beyond just customer satisfaction. At the centre of the 30-Day Return Policy lies CARS24’s unshaken belief in its product quality. Backed by 10+ years of offering unmatched quality through stringent inspection standards and industry best practices, every car listed under the CARS24 Assured inventory undergoes:

• A 300-point inspection covering every critical component
• A detailed 10-hour evaluation by trained experts
• Mechanical, electrical, and structural checks
• Complete verification of legal records, financial history and ownership records

• Thorough accidental and service history

   

These processes ensure that every inventory-listed used car meets strict quality benchmarks before it is listed for sale. Couple that with the platform’s scale of conducting 1 crore+ inspections across India, and what you get is the confidence that drives customer-centric policies forward.

The New Era Of Used Car Buying

CARS24’s shift from 7-day returns to a comprehensive 30-day return policy represents far more than a customer benefit. It is a declaration of quality, a commitment to transparency, and a thoughtful understanding of the modern Indian buyer’s expectations. By offering India’s longest and most customer-friendly return window, CARS24 is not just enhancing its value proposition is transforming the used-car buying experience itself.