CARS24’s Used Car Warranty Ecosystem: Swift Activation, Maximum Protection, Instant Claims

For a majority of buyers in India, the journey of bringing home a used car often starts with excitement but ends in anxiety, simply because of an unreliable post-purchase experience. In the traditional used car market, local dealers often leave buyers with hollow assurances and vague promises to deal with post-purchase hassles. However, once the transaction is complete, these promises are never acknowledged, let alone fulfilled. Even in the organised sector, many platforms offer certified used car warranty plans that look alluring on the outside but are often riddled with exclusion clauses that leave only a handful of minor parts being covered.

Effectively addressing and innovatively resolving this warranty gap, CARS24 offers a used car warranty experience that doesn’t just rival new car coverage but also exceeds it in several areas. Providing buyers the ultimate handshake of trust, CARS24 has transformed used car buying in India into a memorable experience. With a three-fold approach to revolutionising used car warranties, here’s how CARS24 ensures complete peace of mind that goes way beyond just the purchase.

30-Day Repair Assurance: Protection, Right From Day One

The first 30 days of owning a used car are usually the most critical for any buyer. This is the period where hidden issues usually show up, and buyer confidence is often tested. While other used car platforms might tell you that a worn-out clutch or a noisy shock absorber are expected minor issues in a used car, CARS24 takes full responsibility right from day one with its one-of-a-kind Welcome Cover.

An industry-first repair assurance that keeps your used car protected from any and every repair during the first 30-days or 1,500 km (whichever is earlier), the Welcome Cover goes a step beyond standard warranties that cover only major mechanical parts, offering limited coverage even for wear and tear components, something that is unheard of in the pre owned car market.

With a hassle-free claim process, the 30-Day Repair Assurance covers unlimited repairs, with no hidden charges, no deductibles and no vague expenses, offering peace of mind that fosters long-term confidence and trust.

12-Month Extended Warranty: Long-Term Peace Of Mind

The biggest fear for every used car buyer in India is the fear of being left on their own once the initial purchase period is over. CARS24 eliminates this fear by offering a 12-month extended warranty, bundled with all inventory-listed used cars.

While the Welcome Cover offers a complete repair assurance during the initial phase of ownership, the 12-month extended warranty acts as a long-term safety net that offers complete protection for the most crucial components of your used car that include the engine assembly, transmission and drivetrain. Designed to offer long-term peace of mind, the 12-month extended warranty ensures you don’t have to spend a fortune in case anything goes wrong with any covered component.

Lifetime Warranty Plan: Ultimate Protection For Years To Come

As a used car ages, the fear of a catastrophic engine or transmission failure often leads owners to sell their cars, even if they don’t really want to. This is also the time when buyer confidence diminishes due to the lack of a warranty option that can offer protection that goes way beyond the 1 year mark.

At CARS24, however, a memorable post-purchase experience is a feeling that lasts for years to come. Offering buyers the world’s first Lifetime Warranty Plan for used cars, CARS24 has revolutionised used car warranties forever with a plan that offers protection for up to 12 years (from the date of registration) or 1,50,000 km (whichever comes first), at a nominal cost.

More than just a marketing label, the Lifetime Warranty Plan is the longest protection plan offered in the used-car industry worldwide. The plan offers long-term protection for the most vital components of the engine assembly, transmission and drivetrain, ensuring you never have to pay out of your pocket for eligible repairs.

With cashless repairs carried out seamlessly at CARS24-certified workshops across India, each repair under the Lifetime Warranty Plan is done using OEM or equivalent parts, so that you can be assured of the highest quality every time. 

A Digital-First Claim Experience Like No Other

There is no point in having a used car warranty if the process of claiming it is a hassle bigger than the repair. This is why CARS24 offers a transparent, quick and hassle-free claim process that is 100% digital with no lengthy paperwork or multiple physician visits involved. The entire process is streamlined into a 3-step framework that involves:

1. Claim Filing: Simply file the claim through the CARS24 App or call the dedicated helpline number. No need to visit a physical office just to register a complaint.

    

2. Expert Inspection: The car is inspected at the nearest CARS24-certified workshop. These workshops use advanced diagnostic tools to ensure the repair is necessary and accurate.

    

3. Streamlined Repair: This is where the maximum protection comes to life. All approved repairs are carried out using OEM or equivalent parts. You don't have to worry about the quality of spares or the cost of labour, it’s all covered.

    

CARS24: The New Era Of Used Car Warranties

By bridging the massive gap between vague promises and reliable protection, CARS24 has created an ecosystem where a memorable post-purchase experience is no longer a gamble.

Whether it is the immediate, no-questions-asked safety net of the 30-Day Welcome Cover, the steady reliability of the 12-Month Extended Warranty, or the unprecedented security of the Lifetime Warranty Plan, every used car warranty offering is designed with peace of mind at its core.