Cars24's 30-Day Repair Assurance: Elevating Used Car Buying Experience In India

Buying a used car is a feeling beyond words, but for many, it often comes with a feeling of uncertainty, especially during the first 30 days of ownership. Despite online used car platforms offering noteworthy post-purchase assurances, the fear of something going wrong still haunts the majority of buyers.

At Cars24, we believe that the excitement of bringing home the pre owned car you love shouldn’t be overshadowed by anxiety and what-ifs. This is why we offer a one-of-a-kind 30-Day Repair Assurance (Welcome Cover) bundled with all used cars from the Cars24-Owned inventory, so you can enjoy the drive knowing there is someone by your side. More than just a policy, the Welcome Cover is our commitment to quality and customer service that keeps your car protected from any and every repair, during the first 30 days. A new benchmark of post-sales satisfaction, here’s how our 30-Day Repair Assurance is elevating the used car buying experience in India.

Why the First 30 Days Truly Matter

The first 30 days are the most critical period for any used car buyer. This is the phase where the vehicle leaves the comfort of the showroom and faces the rigours of real-world driving. It is during these first few weeks of daily commutes, weekend trips, and varying weather conditions that latent issues and problems (if any) are most likely to show up.

By providing a safety net during this high-stress period, the Welcome Cover ensures that buyers don't have to worry about unexpected repair costs. It allows them to focus on the joy of driving while we handle the overall health of the car.

Understanding the 30-Day Repair Assurance: Scope and Eligibility

The Welcome Cover (30-Day Repair Assurance) is designed to be a comprehensive, straightforward and customer-centric policy that offers a post-purchase experience that fosters confidence, trust and peace of mind at no added cost.

Eligibility Criteria:

• Applicability: The policy applies to all used cars under the Cars24-Owned inventory sold through the Cars24 platform after 11th October 2025.
• Coverage Duration: The Welcome Cover is applicable for the first 30 days from the date of sale.
• Mileage Limit: The validity of the policy is limited to 1,500 km from the date of sale.

• Number of Claims: The policy offers unlimited claims, no questions asked.

   

What is Covered?

The 30-Day Repair Assurance (Welcome Cover) provides extensive protection for the major mechanical and functional systems that keep your car running smoothly, so that you don't have to worry in case anything goes wrong.

1. Major Component Coverage:

• Engine System: Internal parts including the cylinder head, block, crankshaft, camshaft, connecting rods, pistons, oil pump, and timing chain/belt.
• Transmission System: Gearbox (manual/automatic), torque converter, driveshafts, and internal clutch housing components.
• Cooling & AC System: Compressor, condenser, radiator, and thermostat.
• Electrical System: Alternator, starter motor, ECU, and more.

• Fuel System: Fuel pump and fuel gauge.

   

2. Extended Assurance (Wear & Tear Components)

Recognising that some components are subject to regular usage stress, the Welcome Cover (30-Day Repair Assurance) also extends limited coverage for specific wear-and-tear parts, something that no other used car platform or OEM has ever done before.

• Brakes: Coverage for operational efficiency and safety of brake pads, discs, and the fluid system.
• Clutch: Coverage for abnormal wear or malfunction of the clutch plate, pressure plate, and release bearing.
• Suspension: Coverage for unusual noise or performance issues in shock absorbers, struts, lower arms and linkages.
• Tyres: Coverage for structural defects and bulges.

• Electricals: Battery, power windows, and sunroof.

   

What is Not Covered?

To ensure fairness, prevent misuse, control repair costs, and maintain long-term service quality for all buyers, the Welcome Cover is subject to certain exclusions.

• Routine Maintenance: Items like filters, fluids, wiper blades, and bulbs.
• Accessories: Any aftermarket add-ons or non-factory accessories.
• Body & Interior: Cosmetic damages, upholstery, and body parts.
• Misuse & Modifications: Damage from accidents, neglect, unauthorised repairs, or external modifications.

• Known Issues: Any imperfections already mentioned in the Cars24 inspection report at the time of purchase.

   

A Seamless, Four-Step Claims Process

At the heart of our 30-Day Repair Assurance Policy (Welcome Cover) is a smooth, transparent, and timely claim resolution process that is designed to build trust, eliminate stress during breakdowns, and ensure customers receive reliable support when they need it most. With clear communication, quick actions, and fair evaluations, the Welcome Cover comes with an easy 4-step claim process.

1. Customer Contact: If an issue arises, the buyer reports it via the Cars24 app or helpline within the 30-day period.
2. Vehicle Evaluation: A Warranty Quality Inspector (QI) inspects the vehicle to diagnose the issue and verify eligibility based on the policy.
3. Approval: Once the diagnosis is confirmed, approvals for the necessary repairs are initiated immediately.

4. Resolution: Repairs are carried out at Cars24-authorised centres at no cost to the customer.

    

Driving Toward a Better Experience

With no hidden charges, no deductibles and no limit on the number of claims that can be made during the entire validity of the 30-Day Repair Assurance (Welcome Cover), Cars24 is truly elevating the used car buying experience by fostering buyer confidence that goes long beyond the purchase. Whether it is a quick fix or a major rework, when you buy from Cars24, your first 30 days are truly on us, no questions asked.