Support That Never Sleeps: How CARS24 Ensures Care for Every Buyer

In India’s ever-evolving used car market, pre and post-sales experiences matter just as much as quality does. For most used car buyers, the journey of bringing home a pre owned car goes way beyond just the transaction, involving continued paperwork, financing, documentation, returns, repairs, and other post-purchase assistance. Recognising this, CARS24 has built one of the strongest and most reliable support ecosystems in the industry with specialised teams for every need. More than just a customer-centric policy, CARS24’s 365-day support is a promise that customers will never be left waiting, confused, or unheard at any step of their journey.

Why 365-Day Support Matters in the Pre Owned Car Market

Whether it’s an urgent query about loan documents, a concern about a repair on a holiday or an RC transfer update needed late at night, timely support is a crucial factor that ensures complete peace of mind in the used car market.

In an industry where support has traditionally been limited to business hours, CARS24’s 365-day support is a reassuring exception that goes a long way in ensuring customer satisfaction. At CARS24, buyers don’t need to wait to get their questions answered and issues resolved. With CARS24, the answer is always just a call or message away with no downtime, no delays and no breaks.

Specialised Teams for Every Requirement

What makes CARS24’s support truly effective is its efficient structuring and decentralised approach. Instead of routing all queries through a single support channel, CARS24 has built dedicated teams of experts that handle specific functions. This ensures faster responses and accurate information, offering buyers an experience tailored to their exact concern.

RC Transfer Support Team

RC transfer is known to be one of the most time-consuming and complicated aspects of buying a used car. With each state RTO following different processes, there are different timelines, and documentation requirements that need to be dealt with, leading to a stressful situation for buyers.

Staying true to its promise of delivering unparalleled support, CARS24 takes care of buyers throughout their post-purchase journey through an expert RC Transfer Support Team that tracks the progress of every RC transfer, works directly with RTOs, proactively updates customers, and handles every exception and delay to ensure transparency at every step.

Loan Support Team

Financing is a major part of the used car buying process, and customers often have questions related to eligibility, approvals, documentation, EMIs, or the disbursal timeline. CARS24’s dedicated Loan Support Team works round-the-year to provide buyers updates on loan approvals, clarity on loan documentation and eligibility requirements in addition to providing assistance with bank processes and EMI-related support.

Returns and Refunds Support Team

CARS24’s unparalleled 30-Day Return policy is a game-changer that has truly transformed used car buying in India. The policy comes backed by a robust support infrastructure that helps buyers truly buy, try and decide.

Much like other specialised teams, the Returns & Refunds Support Team is available round the year to initiate and process return requests, guide customers on eligibility, coordinate vehicle inspections and ensure fast and smooth refunds. The team also processes applicable refunds and thoroughly explains policy deductions, applicability and refund calculations.

Repairs and Warranty Support Team

Post-purchase confidence holds a rather special place in the used car buying journey. CARS24 strengthens this through a specialised team dedicated to handling requests catering to the platform’s one-of-a-kind 30-day repair assurance and optional warranties. 

This dedicated support team assists buyers with repair request processing, warranty claim coordination, timely updates on repair progress, and thoroughly explains policy coverage, timelines and exclusions. With real humans handling real concerns 365 days a year, customers always feel protected after their purchase.

Infusing Technology with Human Expertise

CARS24’s customer support model uses a hybrid approach combining advanced technology with trained specialists. Customers can get instant answers through WhatsApp chats, in-app support, AI-driven assistants, dedicated helplines and support tickets.

However, despite multiple resolution modes, whenever a buyer needs deeper intervention, the system connects to an appropriate human expert, ensuring the right balance between speed and personal attention.

A Promise That Goes Beyond Support

With highly trained specialists handling loans, RC transfer, returns, repairs, and overall customer queries, CARS24 has created one of the most robust support ecosystems in the Indian used car industry. With support that never sleeps, CARS24 ensures every buyer gets a pre and post-purchase experience worth remembering.