How CARS24 Protects Buyers Post-Purchase If Issues Arise

Buying a used car is more than just a transaction. It is a milestone that is cherished for a lifetime. However, for decades, buying a used car in India was plagued by fear and anxiety that went far beyond the purchase. Traditional local dealers often ghosted buyers the moment the transaction was complete, leaving them to deal with hidden issues and latent defects all alone.

However, with CARS24 changing the used car market in India for good, post-purchase anxiety is a thing of the past. With an experience that is centred around absolute peace of mind, CARS24 offers a robust ecosystem that protects buyers’ interests long after the keys are handed over, ensuring a memorable buying experience from start to finish. With industry-first services coupled with reliable warranties, here’s how CARS24 offers dependable post-purchase protection that turns every purchase into cherishable moments.

Why a Seamless Post-Purchase Experience is Critical in the Indian Used Car Market

In India, the used car market has historically been driven by the buyer-beware ideology. Local dealers and unorganised players have long prioritised sales over long-term reliability and post-purchase satisfaction. 

Once the money is paid, buyers are usually left to fend for themselves. This lack of support creates a stressful ownership experience where every unusual sound from the engine or dashboard warning light becomes a potential financial burden. This is the pain point that CARS24 effectively addresses through four industry-leading services tailored for a memorable post-sales experience for all CARS24-owned cars:

1. Welcome Cover: A one-of-a-kind 30-Day Repair Assurance

The first 30 days after buying a used car are the most crucial for any buyer. This is the time when latent defects tend to show up as the vehicle undergoes the rigours of daily use. Recognising this, CARS24 offers buyers a one-of-a-kind 30-Day repair assurance that protects buyers against any and every repair that comes up during the first 30-days or 1,500 km (whichever comes first), at no extra cost.

Unlike standard warranties that only cover major component failures, Welcome Cover offers comprehensive coverage that even includes coverage for limited wear and tear components, something that no other platform has ever offered before. With a simple 4-step claim process on the CARS24 App, the Welcome Cover comes with unlimited repairs with no hidden charges.

2. 30-Day Returns: Buy, Try, and Decide

When it comes to buying a used car, a memorable experience goes a long way. This is why CARS24 offers an easy 30-Day Return policy, which allows buyers to get behind the wheel and test their cars the way they want for 30-days or 999 km, whichever comes first.

If, for any reason, the car doesn’t feel right or does not meet expectations, the policy allows for hassle-free returns subject to nominal deductions starting at Rs. 10,000, ensuring long-term confidence and peace of mind.

3. 12-Month Standard Warranty: Long-Term Protection

Every CARS24-owned car on CARS24 comes with a 12-month extended warranty that offers long-term protection for core mechanical components of the engine, transmission, and drivetrain. This ensures every buyer enjoys peace of mind that goes well beyond the purchase.

4. Lifetime Warranty: A Shield for the Life of Your Car

To make a used car feel as stress-free as a new one, CARS24 also offers its buyers the world’s first Lifetime Warranty Plan for used cars. This is the ultimate ownership shield that offers protection for up to 12 years or 1,50,000 km (whichever comes first) at a nominal cost.

The lifetime warranty plan is the gold standard of warranty, which ensures you never pay out of pocket for major engine, transmission or drivetrain failures. With easy claims and cashless repairs carried out at CARS24-certifeid workship, the lifetime warranty plan ensures quality repairs with OEM or equivalent parts so that your car stays in top-tier condition for years to come.

The CARS24 Promise: Trust You Can Count On

By combining Repair Assurance, 30-Day Returns, and Lifetime Protection, CARS24 has removed the "gamble" from used car buying. At CARS24, we don't just sell cars. We ensure that every buyer enjoys every kilometre of their journey with seamless post-purchase assurances that are designed to offer maximum peace of mind.

When you choose CARS24, you choose a platform that stays with you long after the sale. We’ve got the repairs, the returns, and the reliability covered, so all you have to do is enjoy the drive.