How to Apply for ICICI Fastag: Complete Guide

You no longer need to stop and wait in long lines to pay tolls. This system removes the frustrating delays that once interrupted a smooth highway journey. FASTag provides you with a seamless, stop-free, and cashless way to pay, minimising the time you spend at a toll plaza. To use the service, you simply need a FASTag sticker, which essentially is an RFID (Radio Frequency Identification) tag attached to your windshield.

With numerous banks providing FASTag, you may find it difficult to select the best option. ICICI FASTag, offered by the ICICI Bank, stands out as one of the reliable, secure, and convenient choices for your digital toll payments. This guide will walk you through everything you need to know about the ICICI FASTag, including how to apply, recharge, manage your account, and reach customer support.

What is ICICI FASTag?

ICICI FASTag is a small, RFID-enabled sticker that you attach to your vehicle’s windscreen. It works as a prepaid tag, automatically deducting toll charges from your linked ICICI FASTag wallet or bank account whenever you pass through a toll plaza. This system eliminates the need to stop for cash payments, improving traffic flow and ensuring a faster, more convenient journey.

The tag itself is a compact, multi-layered sticker. As your vehicle crosses a toll gate, RFID sensors instantly detect the tag, process the payment, and update your balance in real time. You’ll also receive an SMS notification immediately after each transaction, helping you track your toll expenses with ease.

ICICI FAStag KYC Categories

When you apply for an ICICI FASTag, you can choose between two KYC options — Limited KYC or Full KYC. Each comes with different benefits, limits, and document requirements, so it’s best to select the one that suits your usage needs.

Limited KYC

If you haven’t completed full KYC, your monthly wallet reload limit is capped at ₹10,000, with an annual limit of ₹1,20,000. To activate this version, you’ll need to verify your mobile number through an OTP and provide a self-declaration that includes your name and the identification number from any ‘mandatory document’ or ‘officially valid document’ (OVD).

Keep in mind, cash withdrawals or fund transfers from the wallet are not allowed under Limited KYC.

Full KYC

Once you complete the full KYC process, your wallet limit increases to ₹1,00,000. While ICICI’s full-KYC limit is slightly lower than the ₹2,00,000 offered by some banks like SBI or HDFC, it still provides enough flexibility for regular users.

Documents accepted for Full KYC (Individual Customers):

• Aadhaar Card
   
• PAN Card
   
• NREGA Job Card
   
• Driving Licence
   
• Passport
   
• Application Form
   

Documents needed for ICICI FAStag application

When you apply for an ICICI FASTag, you’ll need to submit a few essential documents, depending on the KYC type you choose.

1. Vehicle Documents:

Provide a valid Registration Certificate (RC) of your vehicle.

2. KYC Documents:

Submit identity and address proof, such as your PAN Card, Passport, or Driving Licence.

3. Photograph:

Attach a recent passport-size photograph of the vehicle owner.

Note: All documents must be in the vehicle owner’s name. Your FASTag will be activated only after ICICI Bank verifies your identity and confirms the submitted documents.

How to Apply for an ICICI FAStag Online?

Applying for an ICICI FASTag is simple, and you can do it online. You can get it through the official ICICI FASTag portal, WhatsApp Banking, iMobile App, or Internet Banking. Here’s how each option works:

1. Through the ICICI FASTag Website

Visit icicibank.com/fastag and click on ‘New Customer’ to begin. The online application form will appear. Fill in all the required details, verify your information, and proceed to make the payment.
 

Once your payment is confirmed, ICICI Bank will dispatch your FASTag to your registered address via courier.

2. Via WhatsApp Banking

ICICI Bank now allows you to apply for FASTag directly through WhatsApp, making it a quick and paperless method.

• Save 86400 86400 in your phone’s contacts.
   
• Send a simple “Hi” message to start the chat.
   
• From the options you receive, type 3 to access FASTag services.
   
• Type 3 again to place a request for a new FASTag.
   
• You’ll get a link redirecting you to the FASTag application page.
   
• Enter your details, upload the required documents, and complete the payment.
   

Once the payment is successful, your FASTag will be delivered to the address you’ve provided within a few days. You can later recharge it through UPI, Internet Banking, or any supported payment method.
 

3. Using the iMobile App

If you already hold an ICICI Bank account, you can buy a FASTag seamlessly using the iMobile app.

• Download the iMobile app from the App Store or Google Play Store and log in with your credentials.
   
• Go to ‘Bill Payments’ and choose ‘ICICI FASTag’.
   
• Tap on ‘Buy New’, fill in your details, and review them before proceeding.
   
• Make the payment to complete your order.
   

After successful payment, your FASTag will be sent to your registered address by courier.

4. Through Internet Banking

This method is available exclusively for ICICI Bank Internet Banking users.

• Log in to your account on www.icicibank.com.
   
• Navigate to ‘Payments & Transfer’ and select ‘Buy/Recharge FASTag’.
   
• Fill in the necessary details and confirm your payment.
   

Once your transaction is successful, ICICI Bank will verify the details and send your FASTag to you shortly.

Offline Application Process

Alternatively, you can also get the FASTag offline.

1. Step 1: Visit an ICICI PoS or Branch

Go to a designated FASTag issuing centre, such as selected ICICI branches, CSC centers, or toll plazas with ICICI representatives. You can locate the nearest PoS through the FASTag portal.

1. Step 2: Collect and Complete the Form
   Fill in the FASTag application form with your vehicle and personal information.

1. Step 3: Submit Your Documents
   Provide photocopies of your KYC documents, vehicle RC, and a passport-size photo for verification.

1. Step 4: Make the Payment
   Pay the required FASTag charges at the counter. The agent will process your application after verifying the details.

1. Step 5: FASTag Issuance and Activation

You may receive the FASTag sticker immediately, or it may be dispatched to your address. You will get an SMS once your FASTag is activated and ready for use.

Should you link ICICI FASTag to Your Bank Account?

When you buy a FASTag, you can recharge it using Internet Banking, a prepaid wallet, or even your Credit or Debit Card. But linking it directly to your bank account makes the process far more convenient.

Once linked, toll charges are automatically deducted from your account every time you drive through a toll plaza. You won’t have to worry about topping up your FASTag balance manually or keeping track of recharges, as the payments happen seamlessly in the background, ensuring uninterrupted travel.

How much do you have to pay for an ICICI Fastag?

To get an ICICI FASTag, you’ll need to open a FASTag account and keep it funded so that toll payments can be deducted automatically.

A one-time joining fee of ₹100 (including GST) is charged to activate your FASTag. In addition, you’ll have to pay a refundable security deposit, which depends on your vehicle type. For example, if you own a private car, the deposit is ₹200. This amount is only used if your toll payment exceeds the available balance.

During activation, you’ll also need to maintain a threshold amount, which serves as the minimum recharge in your FASTag wallet. This ensures there’s always enough balance for toll payments. For a private car, the threshold amount is ₹200.

ICICI FASTag charges may vary depending on the class of your vehicle. As of October 2025, here’s how the issuance fee, security deposit, and minimum balance typically apply across common vehicle categories (see table below).

Upfront ICICI FASTag charges

• Tag Cost: One-time RFID tag fee.
   
• Security Deposit: Refunded when FASTag is closed (assuming no dues).
   
• Min. Balance: The minimum wallet balance required to activate the tag (also considered part of the initial payment).

Additional Charges

While using your ICICI FASTag, a few extra charges may apply under specific circumstances:

• Reissuance Fee: ₹100, in case your tag is lost or damaged and needs replacement.
   
• Convenience Fee: A small fee is applied for online recharges, depending on the payment method you choose.
   
• Penalty Charges: If your FASTag balance is insufficient at the toll plaza, you may face penalties or temporary blacklisting of the tag until the dues are cleared.

How to Activate Your ICICI FAStag?

Activating your ICICI FASTag is a quick process if you follow these simple steps:

1. Receive the FASTag

    

Once you complete the application, whether done online or at a Point-of-Sale (PoS) centre, ICICI Bank dispatches the tag to your registered address or hands it over to you instantly at the counter.

2. Affix the Tag Correctly

Stick the FASTag on the inner side of your car’s windscreen, ideally behind or near the rear-view mirror. Ensure your vehicle number stays visible and avoid placing the tag behind metallic films or accessories. This helps toll scanners detect it smoothly without interruptions.

3. Link the Tag and Complete KYC

To activate your FASTag, visit the ICICI FASTag portal or app. Enter your FASTag ID or scan the QR code, provide the necessary vehicle details, and link the tag to your prepaid wallet or bank account. Complete your KYC to enable full functionality.

4. Add an Initial Balance

Maintain at least the minimum required amount in your FASTag wallet, as per ICICI’s policy. If your wallet runs low, the tag may stay inactive or get temporarily blacklisted. You can top up your balance anytime through the ICICI FASTag website, mobile app, or UPI.

5. Confirm Activation and Start Using

Once the activation is complete, ICICI will notify you via SMS or app alert. After that, you’re ready to hit the road. You can just drive through the FASTag lane, and the toll fee will be deducted automatically from your linked account.

How to Check ICICI FASTag Status:

You can verify the activation status of your ICICI FASTag through any of the following methods:

1. ICICI FASTag Portal or Email

Log in to the ICICI FASTag customer portal to check if your tag shows as “Active.” Once your activation is confirmed, ICICI usually notifies you via email or SMS, so keep an eye on your registered contact details.

2. NETC Portal

Visit the official NETC portal and enter your vehicle’s registration number. The site displays all FASTags linked to that vehicle, along with their current status, making it easy to confirm whether your ICICI FASTag is active.

3. Contact Customer Support

If you’re still uncertain, call ICICI FASTag customer care at 1800 2100 104 (toll-free). Provide your vehicle number or application details, and the support team will verify your activation status for you.

If your status doesn’t update right away, don’t worry, processing may take a few days. Wait for the update before contacting support again.

How to recharge the ICICI FAStag?

Keeping your FASTag wallet loaded ensures smooth travel through toll plazas without interruptions. ICICI Bank provides multiple recharge options, letting you choose the one that best fits your convenience.

Recharge Through the ICICI Mobile App

1. Log in to the ICICI Bank Mobile App with your registered credentials.
2. On the home screen, tap ‘Travel & Shop’ and select ‘ICICI FASTag’. You’ll be redirected to the FASTag management section.
3. Enter your vehicle number, recharge amount, and linked account details. If you prefer, you can enable auto-recharge so your balance is topped up automatically whenever it drops below the set limit.

4. Before confirming, review all the details carefully. Once the transaction is successful, the amount is credited instantly to your FASTag wallet, ready for use at tolls.

    

Recharge Via UPI Apps

You can also recharge your ICICI FASTag using popular UPI apps like Google Pay, PhonePe, Paytm, or CRED.

Open your preferred app, head to the ‘Bill Payments’ or ‘FASTag Recharge’ section, and enter either your FASTag-linked vehicle number or ICICI FASTag UPI ID. Specify the recharge amount and confirm the payment.

The funds usually reflect in your FASTag wallet within minutes, ensuring you can pass through toll plazas without delay.

Let’s understand with the example of Google Pay and Phone Pe:

Recharge via Google Pay

1. Open Google Pay and tap New.
    
2. From Suggested Businesses, select More and then FASTag.
    
3. Enter your bank details and tap Next.
    
4. Review your account details and return to the home screen.
    
5. Tap FASTag, enter the recharge amount, and confirm payment.
    

Recharge via PhonePe

1. Open the PhonePe app and select FASTag Recharge.
    
2. Enter your vehicle number and pick a payment method.
    
3. Enter the recharge amount and complete the payment.
    

Unique Features of the ICICI FAStag

Video KYC:

ICICI stands out for offering video-based KYC verification for FASTag users. Instead of visiting a branch, you can verify your PAN or Aadhaar through a quick video call with an ICICI officer. It’s a smooth, paperless process that saves time, which is something most other banks still handle through offline verification or simple document uploads.

Amazon FASTag:

The Amazon Pay–co-branded FASTag is another exclusive perk. Your toll payments are deducted directly from your Amazon Pay balance, making it both seamless and unique, which no other bank offers this level of integration.

Multiple Recharge Options:

ICICI gives you flexibility like few others. Whether it’s e-Toll, Google Pay, PhonePe, the iMobile app, Pockets, or InstaBIZ, you have multiple ways to buy or recharge your tag. That wide reach makes ICICI one of the most convenient choices for regular commuters.

Wallet Limits:

Keep in mind that ICICI’s full-KYC wallet limit is capped at ₹1 lakh. If you need a higher threshold of up to ₹2 lakh, both ICICI and HDFC provide options for that.

Account Stability:

ICICI maintains reliable account continuity. Once your FASTag is fully KYC-verified, it won’t be deactivated without reason. Unlike reports of sudden blocklisting with some providers, ICICI only disables tags if your balance goes negative.

CUG Wallets:

For corporate or group accounts, ICICI’s Closed User Group (CUG) wallet works efficiently. A parent wallet can fund multiple child tags, and you can easily manage transfers or set auto top-ups through the ICICI portal.

Customer Support:

ICICI’s customer service, accessible via helpline, email, and even WhatsApp KYC, is responsive and consistent. Most users find their processes for updates, refunds, and issue resolution on par with other major banks like HDFC, with no significant drawbacks reported in official sources.

ICICI FAStag Customer Care

If you ever face an issue or have a query, ICICI gives you several convenient ways to get help with your FASTag.

24×7 Helpline:

You can reach ICICI’s dedicated FASTag support team anytime at 1800-2100-104 (toll-free). The helpline operates round the clock, ensuring you’re never left without assistance, whether it’s a recharge problem or a tag-related concern.

Email Support:

For detailed queries or complaints, write to etoll@icicibank.com. You can usually expect a response within one to two working days, depending on the nature of your request.

Self-Service Portal:

The FASTag web portal lets you take control of most issues yourself. From raising queries and reporting unauthorised transactions to ordering a new tag or transferring funds between your CUG wallet and linked tags, you can handle it all online, without contacting support.

FAQs and WhatsApp Help:

ICICI’s official website hosts a detailed FAQ section that answers the most common FASTag questions. For quick help, you can also use ICICI WhatsApp Banking. Just send “Hi” to 8640086400 to upload your KYC or complete FASTag verification. For general customer support, message “Hi” to 9324953001 for instant assistance.