The New Era Of Used Cars: CARS24’s Industry-Leading Practices

For long, buying a used car in India has meant embarking on a journey that is full of uncertainty and risk. With questionable transparency, complicated documentation, inconsistent quality and pricing that often left buyers regretting their decisions, used car buying was a complex problem that desperately needed a solution. This is exactly where CARS24 came into the picture, emerging as not just the category leader but also as a catalyst that reshaped how India discovered, evaluates, purchases and owns pre owned cars. With its technology-led approach, unmatched quality commitment, and customer-centric operations, here’s how CARS24 is changing the game with industry-leading practices and a vision centred around offering absolute peace of mind.

300-Point Quality Checks: Quality that speaks for itself

One of the biggest things that makes CARS24 a market leader in the used car space is its unwavering commitment to quality. Redefining the industry standards for used car inspections, every car at CARS24 comes with a comprehensive 300-point inspection that is more than just a surface-level check. With a detailed, 10-hour inspection process that is backed by 10+ years of inspection expertise and experience of over 1 crore inspections conducted since 2015, CARS24’s rigorous 300-point inspection ensures every buyer gets the best in terms of quality, enabling them to buy with complete confidence.

CARS24 doesn’t just stop at mechanical checks; it verifies deeper ownership aspects such as legal history, hypothecation status, pending challans, court cases, etc., from trusted official sources like RTO records and Vahan portal. Service history and accident claims are also thoroughly reviewed to ensure every used car is as sound as it appears to be.

30-Day Repair Assurance: Peace Of Mind, Right From Day 1

The first month after purchasing a used car is often the most crucial for buyers, as this is when hidden problems typically surface, and confidence in the purchase is put to the test. While many used car platforms may dismiss issues like a weak clutch or rattling suspension as normal signs of usage, CARS24 stands by its buyers from the very beginning with its exclusive Welcome Cover for all inventory-listed used cars.
 

This industry-first repair assurance safeguards the used car you love against all types of repairs during the first 30 days or 1,500 km (whichever occurs earlier). Unlike regular warranties that usually cover only major mechanical failures, the Welcome Cover also includes limited protection for wear-and-tear components, something rarely offered in the pre-owned car space.
 

With a simple claim process, the 30-Day Repair Assurance allows unlimited repairs with no hidden fees, deductibles, or unclear costs, giving buyers complete peace of mind and building lasting trust.
 

12-Month Extended Warranty: Confidence For the Long Run
 

A major concern for most used car buyers in India is the fear of losing support once the initial ownership period passes. CARS24 addresses this concern by providing a 12-month extended warranty with every inventory-listed used car. While the Welcome Cover ensures complete repair support during the early ownership phase, the 12-month extended warranty serves as an extended safety net for key components such as the engine assembly, transmission, and drivetrain. Created to deliver continued reassurance, this warranty helps protect buyers from high repair expenses if any covered part fails.
 

Lifetime Warranty Plan: With You Till The End

As a used car grows older, the risk of major engine or transmission damage often pushes owners to sell their vehicles sooner than they’d like. This is also when buyer confidence declines due to the absence of warranty options that extend beyond one year.

At CARS24, the goal is to create a post-purchase experience that remains reassuring for years. With the world’s first Lifetime Warranty Plan for used cars, CARS24 has transformed long-term warranty coverage by offering protection for up to 12 years from the date of registration or 1,50,000 km (whichever is earlier), at an affordable price.

More than just branding, this Lifetime Warranty Plan is the longest coverage program in the global used-car market. It provides extended protection for critical engine, transmission, and drivetrain components, ensuring buyers don’t have to pay for eligible repairs out of pocket. Repairs under the Lifetime Warranty Plan are carried out cashlessly at CARS24-certified workshops across the country, using OEM or equivalent parts to maintain consistent quality with every repair.

Flexible Financing: Because buying should be the easy part

Financing has long been a major roadblock for the used car industry due to tedious paperwork, uncertain approvals, and rigid terms. CARS24, however, removes these barriers with a fully digital, seamless financing experience that helps you bring home the used car you love without worries. With 0 down payment options for eligible buyers and EMIs extending up to 6 years, CARS24 help buyers structure repayments in a way that fits their lifestyle and budget.

With no need for physical paperwork, branch visits, or lengthy processing times, CARS24 ensures that choosing the right car and getting the right loan can both happen without stress, reinforcing its vision of making used car buying not just convenient, but effortless.

30-Day Returns: Buy, try, decide

From long-term driving comfort to practical performance and lifestyle adjustments, there is a lot that can only be uncovered after purchase. But with no return policy whatsoever, buying a used car has often been considered a risky gamble. Well, not anymore, with CARS24’s 30-Day return policy for all inventory-listed cars.

Setting a new standard of post-purchase satisfaction, CARS24’s 30-Day Return policy lets buyers get behind the wheels of the used car they love and test it out the way they like for 30 Days or 999 km, whichever comes first. If, for any reason, the buyer is not satisfied, the used car can be returned for a refund (after applicable deductions). A move never seen before in the used car market, CARS24 truly takes customer satisfaction to a notch above.

Welcome Cover: A one-of-a-kind 30-day repair assurance

Another move that is designed to offer buyers unmatched quality and peace of mind, CARS24’s 30-Day repair assurance (for inventory-listed cars) is the gold standard of trust in the used car market. 

With a repair assurance that keeps buyers covered for the first 30 days or 1,500 km, the Welcome Cover offers unlimited repairs not just for major mechanical systems but also wear and tear components for all inventory-listed cars; something that has never been done before in the pre-owned car market. Ensuring that every car ownership journey begins worry-free, CARS24’s 30-Day Repair Assurance is the seed that is changing the used car market for good.

Digital RC Transfers: Documentation without the drama

Paperwork has always been a major pain point in the used car ecosystem. CARS24 tackles this with a digitised, professionally managed RC transfer process that takes care of all the paperwork, while you enjoy driving the used car you love. With a dedicated documentation team that handles the complete transfer workflow, buyers receive real-time updates and notifications directly through the app. This eliminates the guesswork, reduces delays, and eliminates the need for repeated RTO visits, making ownership transfer as smooth as the purchase itself. 

Enterprise-Grade Data Security: Your information is always protected

In a world where data privacy has become more critical than ever, CARS24 ensures complete confidentiality and protection of every customer’s personal information. With advanced encryption, secure digital infrastructure, and strict internal data governance, CARS24 guarantees zero lead leakage and protects all sensitive details shared during buying, selling, financing, and RC transfer processes.

This ensures that customer information is used only for its intended purpose and never shared with third parties without consent, giving buyers complete peace of mind at all times.

CARS24: A platform like no other

With a platform built on verified quality, full ownership protection, AI-powered pricing, digital financing, and seamless documentation, CARS24 has truly revolutionised the used car market in India. What once felt risky and complicated is now transparent, tech-driven, and customer-centric. CARS24 has not just raised the bar; it has fundamentally redefined what used car buying should feel like.