How Cars24 Ensures Transparency Throughout the Used Car Buying Journey

Buying a pre-owned car in India has historically been a process filled with uncertainty. For most buyers, the primary concern isn't just finding the right model, but finding the right information. At CARS24, we’ve shifted the focus from guesswork to data-backed certainty.

We believe that every buyer should have access to the same level of information as the seller. By digitising the inspection, pricing, and documentation processes, we have built a buying journey where transparency is integrated into every step. Here is exactly how we maintain that clarity for you.

The 10-Hour, 300-Point Quality Gateway

Transparency begins long before a car is listed on our platform. To ensure you know the exact health of a vehicle, we put every car through a 300-point inspection process. This isn't a quick walk-around; it is a 10-hour deep dive into the car’s DNA.

Our technicians examine everything from the engine’s compression to the smallest electrical sensors. More importantly, we make these findings public. On our app, you can view a comprehensive inspection report for every car, featuring:

• High-Definition Images: We highlight every minor scratch or dent so you see the car exactly as it is.
• Mechanical Verdicts: Clear data on tyre tread depth, battery life, and engine performance.
• Refurbishment Details: We disclose exactly what parts were serviced or replaced at our Mega Refurbishment Labs (MRLs).

AI-Driven, Fixed Pricing

One of the most frustrating aspects of buying a used car is the lack of a standardised price. At CARS24, we’ve removed the negotiation fatigue by using a proprietary AI pricing engine.

This system analyses millions of data points, including market demand, car condition, and historical sales, to arrive at a fair, market-linked price. This ensures:

• No Hidden Costs: The price you see on your screen is the price you pay. We don't add last-minute handling charges or brokerage fees.
• Fixed Price Assurance: Since our pricing is data-driven, it is non-negotiable and honest from the start, ensuring every customer gets the same fair deal regardless of their bargaining skills.

Document and History Verification

A transparent deal is only possible if the car’s history is clean. We act as a digital filter, performing rigorous background checks through Vahan and RTO records before a car even makes it to our catalogue.

We verify that the vehicle has a legitimate service history, is free from any active police cases or traffic challans, and has no existing financial hypothecation. By the time you see a car on CARS24, we have already ensured that its paperwork is as reliable as its engine.

Real-Time Tracking and Paperwork Support

The transparency doesn't stop once you make the payment. The RC transfer process is often a black hole for buyers, but we’ve made it completely visible.

Through our app, you get real-time updates on your documentation status. You can see when the transfer has been initiated, when it reaches the RTO, and when the final RC is on its way to you. By managing the process end-to-end, we ensure there is a clear, legal paper trail for your new asset.

The Ultimate Proof: Our 30-Day Return Policy

We believe that the best way to prove we are being transparent is to give you the power to verify the car yourself. If a car doesn't live up to the report we provided or doesn't fit your lifestyle, we don't want you to keep it.

Our 30-Day Return Policy allows you to live with the car for a month (or 999 km). If you aren't satisfied, you can return it for a full refund. This policy keeps us accountable and ensures that the information we provide is always accurate.

Conclusion: Trust Through Information

At CARS24, we’ve moved away from the traditional buyer-beware model. By providing 300-point inspection data, AI-backed pricing, and end-to-end digital tracking, we make sure you have all the facts before you sign on the dotted line. It’s about giving you the confidence that the car you see online is exactly the car that arrives in your driveway.