What the ₹50,000 Moneyback Promise on Used Car Inspection Means at CARS24

When you decide to buy a pre-owned car, its history also comes with it. And for most Indian buyers, this process is fraught with anxiety and uncertainty. The "What if?" questions are endless: What if it were in a major accident? What if the meter has been tampered with? What if it’s a flooded vehicle?

In the offline used car market, if you discovered a major flaw after the purchase, the seller or dealer would not pick up your calls and would ghost you. You are left to bear the financial burden alone.

At CARS24, we believe that if we claim to be the experts in car inspection, we should be willing to stand behind our word with more than just a report. This is the philosophy behind our ₹50,000 Moneyback Promise on used car inspections. It is an industry-first initiative that shifts the risk from the buyer to the service provider. It is our way of putting "skin in the game” of used car inspections.

We Cover Five Critical Red Flags

The ₹50,000 Moneyback Promise isn't just a vague marketing gimmick. It is a legally-backed commitment tied to specific, high-stakes "misses" in our used car inspection report. If our CarTruth PDI (Pre-Delivery Inspection) fails to identify any of the following five red flags, we provide financial protection to the tune of ₹50,000.

Theft or Blacklist Status

A car becomes a liability even if it runs fine, but it has a compromised legal history. Whether it is involved in an active police case, used in illegal activities, marked as stolen, or blacklisted by the RTO due to unpaid fines or legal disputes, this is a "hard fail." Our promise ensures that you aren't left stranded with a vehicle you cannot legally drive or sell.

Odometer Rollback Greater than 2%

Odometer tampering is one of the oldest tricks in the books of the used car industry. Sellers can artificially inflate a car’s price by reducing its total kilometres on the odometer. CARS24 uses data-backed benchmarks to showcase whether there is any tampering in the odometer reading.

If we miss an odometer rollback that is greater than 2%, we cover you under our money-back promise. This protects your investment from the hidden engine wear associated with high-mileage cars.

Undisclosed Accident or Flood Damage

A car has to face many types of forces and stresses on a daily basis. Therefore, structural integrity is considered to be the most important factor for passenger safety. If a car that has suffered major accidental damage or has been flooded, it could be a ticking time bomb. These findings are only applicable will the last service record.

If we are found to be at fault with our 300-point inspection by missing a major structural repair or flood-related corrosion that wasn't disclosed in the report, we stand behind our money-back promise.

Incorrect Ownership Count

It is a well-accepted fact that the number of previous owners significantly impacts a car’s resale value. A car with a First Owner tag always commands a premium in the market. If our report incorrectly states the ownership count, which led you to pay more for the car that has actually passed through more hands, we will compensate you for that loss of trust and value.

False Repaint Claims

As you might be aware by now that we at CARS24 use micron-level Paint Thickness Gauges to detect repainting. If our report claims a car is in its Original Factory Paint, but it is later proven that panels were repainted to hide damage, it is a breach of our transparency promise.

What this Moneyback Promise Do Not Cover

Till now, we have mentioned what is covered under our ₹50,000 money-back promise. However, it is important to be clear about what this promise does not cover.

• Normal Wear and Tear - A used car is, by definition, used. There are countless components like brake pads, wipers, tyres, and suspension bushes that age naturally with time and usage.
• Absence of All Issues - No inspection can claim to find every single microscopic fault in a car with 30,000+ parts. Our goal is to eliminate the major risks that can cause the most financial and emotional distress.

The Moneyback Promise is designed to protect you against fraud and undisclosed major risks, but not against the inevitable effects of ageing.

Emotional Confidence for Buying Without Fear

The most significant value of the ₹50,000 Moneyback Promise isn't actually the money but the peace of mind. When you walk into a used car deal backed by a CarTruth PDI, the weight is removed from your shoulders. You know that a professional platform has scanned the ECU, checked the paint microns, verified the RTO records, and is now so confident in those findings that they are willing to provide a financial safety net.

Once you have a detailed photo-backed inspection report, you have a high level of assurance, which allows you to negotiate the best deal with confidence.

Conclusion

In the end, at CARS24, we believe in the seller’s accountability when it comes to a used car. The ₹50,000 Moneyback Promise is a reflection of our culture of ownership. We have clearly defined the specific red flags we guard against, and we have created a benchmark for quality that the rest of the industry is still trying to catch up with.

Our mission is to provide a joyful experience while selling or buying a pre-owned car. With CarTruth and our Moneyback Promise, we ensure that your decision is based on cold, hard facts, and if those facts are ever wrong, we’ve got your back.