What Cars24 Does Differently for Used Car Buyers

Buying a used car in India has long been a journey filled with uncertainty and anxiety, with buyers left to navigate a maze of unreliable local dealers, unkept oral promises and the inherent fear of bringing home a vehicle plagued with mechanical nightmares.

At Cars24, we realised that the only way to transform the market truly was to adopt a buyer-first approach and build a system where transparency, quality, and long-term support aren't just marketing words, but the foundation of every single transaction. With a commitment to offering memorable experiences to every buyer, here’s what Cars24 does differently for used car buyers in India.

Choice Without Compromise: India’s Largest Inventory

The biggest mistake a used car buyer can make is settling for a car merely because the local dealer only had three options on the lot. When your choice is limited, you often end up with a car that doesn't quite fit your budget, lifestyle or needs, leading to a feeling of regret that can eat you up from within.

Recognising that the freedom of choice is one of the biggest assets for any buyer, we at Cars24 offer buyers access to the largest inventory of used cars in India. By combining Cars24-Owned listings with options from verified individual sellers, we provide a one-stop destination for every need. Whether you are looking for a budget-friendly hatchback for city commutes or a premium SUV for family trips, our platform offers unparalleled variety for every need, budget and lifestyle, so that you get to choose an option that checks all the right boxes.

Quality You Can Experience: Comprehensive 300-Point Inspection

Most used car issues are hidden beneath the hood or buried in paperwork. Bringing home an inferior-quality car is like inviting long-term trouble that will drain your savings. To eliminate this risk, every car on our platform undergoes an in-depth 300-point inspection. A comprehensive, 10-hour check that not just checks the mechanical, structural and aesthetic integrity but also dives deep into the legal, financial and ownership history directly from banks, RTO records and Vaahan database.

When you buy from Cars24, you are not just relying on a mechanic’s word; you are getting a certified guarantee of quality backed by an expert-led inspection process, backed by data.

Post-Purchase Assurances That Go Far Beyond The Purchase

While local dealers often provide oral assurances and promises that vanish the moment you drive off the dealership, other online platforms may offer short-term warranties that expire just when you need them. At Cars24, we have rewritten the rules for post-purchase peace of mind, offering a host of services that support you long beyond the point of sale.

• 30-Day Repair Assurance (Welcome Cover): A one-of-a-kind post-purchase repair commitment that keeps you covered for the first 30 days or 1,500 km (whichever comes first) with unlimited claims at no additional cost for all inventory-listed (Cars24-Owned) cars.

   

• 12-Month Extended Warranty: Bundled with every inventory-listed used car, we offer a 12-month extended warranty that offers complete protection for the most crucial components of your used car, including the engine assembly, transmission and drivetrain.

   

• The World’s First Lifetime Warranty: Designed to offer peace of mind that stays with you for years to come, we also offer the world’s first Lifetime Warranty Plan for used cars that serves as the ultimate ownership shield, protecting your vehicle for up to 12 years or 1,50,000 km (whichever comes first), at a nominal cost.

   

The 30-Day Return Policy: Freedom to Change Your Mind

In the traditional used car market, once the money is paid, the deal is final. But what if the car doesn't fit in your parking spot? What if your family finds the rear seat uncomfortable?

At Cars24, we offer a 30-day return policy that gives you the freedom to get behind the wheel and test the car the way you like for 30 days or 999 km (whichever comes first). If, for any reason, you feel that it doesn't suit your lifestyle, you can return it for a refund after applicable deductions starting at Rs. 10,000. This level of trust is unheard of with local dealers, where your money is usually gone forever once the keys are handed over. Contrary to that opinion, we believe you should love what you drive, and if you don’t, you should not be stuck with it.

Seamless Digital Documentation & Financing

The paperwork hassle, RC transfer delays and complicated financing are major roadblocks for a majority of used car buyers in India. To make things simpler, convenient, transparent and streamlined, Cars24 has digitised the entire documentation, RC transfer and financing process. 

From 100% digital RC transfers with timely updates to flexible financing options with up to zero down payment, loan tenures of up to 6 years, and up to zero down payment options for eligible buyers, we handle the heavy lifting so that you continue to enjoy the used car you love. 

A Support Infrastructure That Never Sleeps

Buying a car is a journey, and not a one-time event. Our 365-day support infrastructure ensures that help is always a phone call away. With dedicated teams focused on every stage of your ownership, we ensure that your questions are answered and your issues are resolved promptly.

Cars24: A New Era Of Used Car Buying Awaits You

At Cars24, our goal isn't just to sell cars. It is to build a relationship based on trust, transparency and confidence. By offering the largest choice, the most rigorous inspections, and the industry’s most bold return and warranty policies, we have created a buyer-centric ecosystem that welcomes you with open arms. When you buy from Cars24, you don’t just pay for a used car; you pay for the same pride and peace of mind that a new car buyer often gets.