Ever since its inception, FASTag has transformed the landscape of highway travel in India. Despite the ensemble of benefits it offers, such as streamlined toll booth experiences, cashless transactions, and fuel savings, there may arise certain situations where you might want to deactivate your FASTag account.
In this blog, we will guide you through the simple process of deactivating your FASTag account. By the end of this blog, you will learn how to log in to your FASTag account on the designated platform, locate the option to deactivate or close your account, and follow the provided instructions, which may include filling out a deactivation form.
Once you’ve completed these steps you can confirm your deactivation request and experience the flexibility of effortlessly managing your FASTag account. In addition to this, we’ll also help you navigate the FASTag reactivation process. Let’s get started!
A FASTag is a Radio Frequency Identification (RFID) method developed by the National Payments Corporation of India (NPCI). It is a passive tag attached to the windscreen of your vehicle that enables you to drive through toll plazas and make a digital payment, eliminating the need to stop at tolls.
With over 6.4 crore FASTags issued as of January 2023, the Government of India generated a total of ₹50,855 crore in toll collection in 2022. This is a major jump from the previous ₹34,778 crore revenue or an increase of about 46% as compared to the toll collection in 2021.
Apart from making toll payments seamless, it serves as your financial log, documenting all the toll payments and recharges you’ve made using this convenient digital payment method.
Deactivating your FASTag account might come in handy in several scenarios to prevent unauthorised usage and potential financial implications. Here are some of the primary reasons why deactivating your FASTag account is important:
1. Selling or Transferring Ownership
2. Lost or Damaged FASTag
3. Change in Vehicle Registration
4. Avoiding Duplicate Charges
Also Read: How to Recharge and Check Fastag Balance
Deactivating your FASTag account is an easy process and can be done either online or offline. Here’s a detailed breakdown for each method:
Now that you know how to deactivate your FASTag account using the online methods, let’s take a look at the offline process:
In addition to these methods, you can also check the status of your FASTag account using the National Payments Corporation of India (NPCI) website. Here’s how you can do it:
Different service providers have different ways to deactivate your FASTag account. The following table highlights how you can deactivate your FASTag account for different service providers:
|Method of Deactivation
|Call customer care or visit a branch
|Customer care: 1860 267 0104
Branch Locator: https://www.icicibank.com/find-atm-branch.page
|Login to the FASTag Portal with User ID / Wallet ID and PasswordSelect the option of Service RequestGenerate Service RequestSelect Request Type as Closure Request to close the RFID Tag or Wallet
|Customer care: 1800-120-1243
Branch Locator: https://www.hdfcbank.com/personal/branch-atm-products-services/find-your-nearest-bank-branch
|Call the customer care number
|Customer care: 1800-419-8585 (Toll Free)
|Login into the FASTag Portal with User ID / Wallet ID and PasswordSelect “Service Request”“Generate Service Request”Select the Request Type as Closure Request to close the RFID Tag or WalletYou can also call Customer Care at 1800-120-4210
|Customer Care: 1800-11-0018
Branch Locator: https://www.onlinesbi.com/sbicollect/icollecthome.htm?corpID=365641
|Raise a request on the mobile application
|Customer care: 1800-120-4210
App: Paytm Wallet > FASTag > Help & Support > Raise a request
|Call customer care or raise a request on the app
|Customer care: 022 6891 0001
App: Amazon Pay > Help & FAQs > Contact Us > Email or Phone
|Call Customer Care to raise a deactivation request or visit a store
|Customer care: 8800688006
Store Locator: https://www.airtel.in/store/find-a-store
|Visit the authority’s website or call 1033 to raise a cancellation request
The fastest and the most convenient way to close a FASTag account is to deactivate it online through the FASTag issuer’s website or app. This method is much quicker than offline deactivation at a POS location as it doesn’t require waiting in a queue or physically submitting the paperwork.
Additionally, online deactivation can be done at any time of day or night from the comfort of your home. On the other hand, the offline deactivation process is cumbersome and is restricted to the operational hours of the POS location.
Also Read: RTO Charges for Registering a Car
Reopening a FASTag account that has been closed is simpler than you think. It can be done either online or offline. Here’s a quick breakdown for each method:
In conclusion, managing your FASTag account, whether deactivating or reactivating, is a straightforward process with multiple options to suit your convenience. Whether online or offline, the steps provided in this blog would empower you to seamlessly handle your FASTag account, ensuring financial security and preventing unauthorised usage.
Deactivating your FASTag is crucial in scenarios like selling your vehicle or a lost tag, safeguarding you from unwanted charges. Reactivating, on the other hand, is a hassle-free process, giving you flexibility and control over your toll transactions.
Remember, the fastest route to close a FASTag account is through online deactivation, offering speed and convenience. Stay informed, and enjoy the ease of managing your highway travel experiences with the FASTag revolution.
If you have an outstanding balance on your FASTag account when you close it, it’s important to clear that balance before you can reactivate the account. Ensure all dues are settled to prevent any complications during the reactivation process.
To surrender your existing FASTag and obtain a new one, visit a Point of Sale (POS) location, such as a bank branch, petrol pump, or toll plaza offering FASTag services. Inform the customer service representative about your intention to surrender the old FASTag and follow their guidance to acquire a new one.
It is not possible to transfer a FASTag balance from one bank to another. Each FASTag is linked to a specific bank or issuer, and balances are associated with the respective accounts. If you change banks, you’ll likely need to close the existing account and get a new FASTag from the new bank.
No, it’s not advisable to have two FASTag accounts for the same vehicle. It can lead to complications, including duplicate toll charges. Stick to a single FASTag account linked to your vehicle for smooth and hassle-free transactions at toll plazas.
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