Cars24’s Lifetime Warranty Plan: An Industry First Standard For Safety

Q: Q. What is the Cars24 Lifetime Warranty?

The Cars24 Lifetime Warranty is the world's first and only lifetime protection plan for used cars. It covers the engine assembly, transmission and drivetrain of all Cars24 Owned-Stock inventory vehicles, and can be purchased as a 3-Year, 5-Year or 5+ Year plan, with each plan’s validity capped at 12 years from the date of first registration or 1,50,000 km, whichever comes first. All covered repairs under the plan are cashless and are done using OEM or equivalent parts at Cars24-certified workshops across India.

Q: Q. What components are covered under the Lifetime Warranty Plan?

The plan covers major powertrain components, including the engine assembly (select internal parts), transmission (manual and automatic systems), and drivetrain parts such as differentials and propeller shafts.

Q: Q. Are repairs under the Lifetime Warranty cashless?

Yes. All approved repairs are carried out at Cars24-certified workshops using OEM or equivalent parts, with a fully digital and cashless claims process.

Q: Q. What are the eligibility requirements to maintain the warranty?

The vehicle must be from Cars24-owned stock, under 12 years old, and below 1,50,000 km at the time of enrollment. Owners must service the vehicle every 12 months or 10,000 km at Cars24-certified workshops or OEM-authorised service centres.

Q: Q. What can void or exclude coverage under the policy?

Coverage may be voided due to missed scheduled services, exceeding usage limits, unauthorised repairs, misuse (such as racing or off-roading), negligence, odometer tampering, or commercial usage. Consumables and accidental damage are also excluded.

Q: Q. How much does the Cars24 Lifetime Warranty cost?

The Lifetime Warranty Plan is a one-time payment plan with no annual fee. The 3-Year Plan costs ₹10,000 + GST, the 5-Year Plan costs ₹15,000 + GST, and the 5+ Year Plan costs ₹20,000 + GST. However, to keep the plan valid, the car must still be serviced every 12 months or 10,000 km, whichever comes first, at a Cars24-certified workshop or an OEM-authorised service centre.

Q: Q. Does the Cars24 Lifetime Warranty cover engine failure?

Yes. Engine assembly is the primary system covered under the plan. This includes the cylinder head, engine block, crankshaft, pistons, camshaft, oil pump, water pump and other core components. If any covered engine part fails, repairs are cashless at a Cars24-certified workshop. You pay nothing out of pocket.

Q: Q. How long does the Cars24 Lifetime warranty last?

It depends on the plan you choose, your vehicle’s age and the total mileage of the vehicle at the time of purchase. Whether it is a 3-Year plan, a 5-Year Plan or a 5+ Year plan, each plan has a cap of up to 12 years from the date of first registration or 1,50,000 km, whichever comes first. No matter what you choose, even the shortest plan beats the industry standard in India, which is 6 to 12 months, and the 5+ Year Plan makes it the longest warranty offered by any used-car platform globally.

Q: Q. What is not covered under the Cars24 Lifetime Warranty?

The warranty does not cover wear and tear items such as oil, filters, brake pads, tyres and clutch plates. It also excludes cosmetic damage, paint, glass, accidental or flood damage, electrical components not connected to the powertrain, repairs done outside the Cars24 or OEM-authorised network, missed service schedules, aftermarket modifications such as non-factory CNG/LPG kits or ECU remaps, and commercial vehicles such as taxis, fleet cars or delivery vehicles.

17 Sept 2026

5 Mins read

Outline

Long-Term Security Redefined
What is Protected?
Cars24 Lifetime Warranty Plan: Eligibility and Exclusions
Digital 4-Step Claim Process
Cars24: Trust That Stays for Years to Come

Key highlights

1
Cars24 offers the world’s first Lifetime Warranty Plan for used cars
2
3 flexible plans covers includes engine, transmission and drivetrain
3
Cashless repairs with OEM parts and an easy claim process

Outline

Long-Term Security Redefined
What is Protected?
Cars24 Lifetime Warranty Plan: Eligibility and Exclusions
Digital 4-Step Claim Process
Cars24: Trust That Stays for Years to Come

Sankul Nagpal

New Delhi

For many, the excitement of buying a used car has long been shadowed by an alarming question. What happens if something fails tomorrow? At Cars24, we believe that choosing a pre-owned car should be a decision that fosters confidence and not doubt. This is why we offer our buyers the world’s first Lifetime Warranty Plan for used cars; a customer-first offering that is designed to offer absolute peace of mind.

This is not just another service offering. It is a bold statement that reflects our confidence in quality and customer satisfaction. By launching this industry-first initiative in India, we are narrowing the gap between used and new, providing our customers with an unmatched post-purchase experience that not just matches but exceeds the new car buying experience, especially when it comes to trust, reliability and long-term value.

Long-Term Security Redefined

Our Lifetime Warranty Plan is built on a simple philosophy: used car owners deserve the same peace of mind as new car owners.

We are offering the Cars24 Lifetime Warranty in three tenures that can be opted for based on individual buyer needs. This includes a 3-Year Plan, a 5-Year Plan, and a 5+ Year Plan. Each plan is subject to a maximum cap of up to 12 years from your car's first registration date or 1,50,000 km on the odometer (whichever comes first).

Since every buyer has a different warranty requirement and budget, Cars24 offers the Lifetime Warranty Plan in 3 distinct offerings:

A 3-Year Plan (₹10,000 + GST) is suitable for buyers of slightly older vehicles that may be nearing the end of life.
A 5-Year Plan (₹15,000 + GST) is suitable for buyers who are purchasing a moderately older vehicle or for those who simply wish to resell the vehicle within a 5-year period.
A 5+ Year Plan (₹20,000 + GST) is suitable for buyers who wish to keep their vehicle for the long term and are desirous of a plan that offers maximum protection for years to come.

The Key Advantages

Choosing the Lifetime Warranty plan is an investment in your car's future, offering several key benefits, including:

Zero Out-of-Pocket Expenses: We cover the costs of engine and transmission failures so you don't have to.
Certified Repairs: All repairs under the policy are performed by experts at Cars24-certified workshops.
Authentic Components: We use only genuine parts, ensuring your vehicle remains in peak condition.
Maximum Peace of Mind: Enjoy a transparent, digital, and cashless repair process from start to finish.
One-time Payment: Get complete peace of mind with a one-time payment for the Cars24 lifetime warranty plan. No hassle of renewal or recurring payments.

What is Protected?

The Lifetime Warranty Plan is designed to act as a long-term shield for your vehicle’s most essential powertrain components:

Engine Assembly: Includes the cylinder head and block, crankshaft, pistons, rings, camshaft, valves, oil pump, water pump, and vacuum pump (seals excluded).
Transmission: Comprehensive coverage for both manual and automatic systems, including gears, shafts, selectors, and planetary sets.
Drivetrain: Protection for vital parts like the propeller shaft, universal joints, and front/rear differentials.

Cars24 Lifetime Warranty Plan: Eligibility and Exclusions

To ensure the highest standards of transparency and to prevent future disputes, the plan operates under specific eligibility and maintenance criteria.

Plan Eligibility

Vehicle Profile: The car must be from the Cars24-owned stock inventory, under 12 years old, and have an odometer reading below 1,50,000 km.
Active Maintenance: To keep the warranty valid, owners must complete scheduled services every 12 months or 10,000 km at Cars24-certified workshops or OEM-authorised service centres.
Owner-Specific: To ensure the coverage aligns with the original buyer’s usage, the plan is non-transferable.

Coverage Exclusions

To maintain a fair and transparent system, certain items fall outside the warranty scope:

Wear and Tear: Consumables like brake pads, clutch plates, tyres, belts, and filters.
External/Accidental Damage: Bodywork, paint, glass, or damage resulting from fire, floods, or accidents.
Non-Powertrain Electronics: Electrical parts unrelated to the engine or transmission.
Commercial Use: The Lifetime Warranty plan is restricted to private vehicles and does not cover taxis or rental fleets.

Digital 4-Step Claim Process

To ensure a truly customer-centric experience, we have removed the paperwork and the stress from the Lifetime Warranty’s claim process. If a mechanical failure occurs, follow this digital-first path and experience the new-age customer experience:

File a claim: Through the 'Warranty' option on the Cars24 app, before any repair work begins. Claims made by phone, email or through a workshop aren't accepted; only the app claim counts.
Get Approval: Cars24 confirms coverage and directs you to the nearest certified workshop or OEM service centre
Cashless repair. The vehicle is repaired using OEM/OES-grade parts, with both parts and labour covered by Cars24.
Drive On: Keep servicing every 12 months/10,000 km at a Cars24-certified workshop or OEM centres, and your coverage continues.

Cars24: Trust That Stays for Years to Come

The Cars24 Lifetime Warranty Plan is the beginning of a new era of post-purchase experiences. By combining industry-leading coverage with a customer-centric claims process, we are removing the shadow of uncertainty from the used car market. This isn't just about fixing mechanical failures; it is about building a relationship of trust for every kilometre ahead. For more details on our commitment to quality, visit our Why Cars24 page.