FASTag KYC Update: Step-by-Step Guide to Update Your KYC Online & Documents Required.

Aarshi Ray
Aarshi Ray

Updated on: 9th May, 2024 IST

How to Update KYC for FASTag

The law knowing you is as important as you knowing the law. Confused? We’ll explain.

Recently, the National Highways Authority of India (NHAI) extended the deadline for updating the Know Your Customer (KYC) process for FASTag till February 29th, 2024. 

While a lot of you have already jumped the wagon, a considerable number of people still find themselves uncertain. If you're among those unsure about how to proceed with your FASTag KYC update, we’ve got you covered. Read on to find out how.

What are the new FASTag regulations?

FASTag regulations

To make electronic toll collection smoother and ensure seamless vehicle movement at toll booths, the National Highways Authority of India (NHAI) introduced the "One Vehicle, One FASTag” initiative on January 15th. 

The initiative aims to discourage the practice of using a single FASTag for multiple vehicles or linking multiple FASTags to a single vehicle. The NHAI mandated the completion of the Know Your Customer (KYC) process for FASTags in accordance with the latest RBI guidelines. 

Further, the body emphasised that the failure to comply may result in the deactivation of active FASTags with valid balances. NHAI also encourages users to deactivate multiple FASTags issued by their banks and maintain only one active FASTag, with the necessary FASTag KYC update completed.

Why update KYC for FASTag?

Updating KYC (Know Your Customer) for FASTag is important for several reasons:

  1. Regulatory Compliance: The National Highways Authority of India (NHAI) and the Reserve Bank of India (RBI), mandate that users maintain updated KYC information for financial transactions, including FASTag usage.
  2. Security: Verifying and updating KYC details helps prevent fraudulent activities associated with FASTag transactions, enhancing overall security for users and the system.
  3. Smooth Transactions:Updated KYC ensures seamless transactions at toll plazas, reducing delays and avoiding inconveniences during travel.
  4. Regulatory Changes:Regulatory requirements and guidelines for FASTag usage may change over time. Keeping KYC information updated ensures compliance with any new regulations or standards.
  5. Service Continuity:Failure to update KYC information within specified timelines can lead to deactivation of the FASTag account, resulting in disruption of services such as cashless toll payments.

Also Read : How to Activate FASTag Online

What are the documents required for KYC update?

You require the following documents to update your FASTag KYC:

  • Vehicle Registration Certificate (RC)
  • Driving Licence
  • Proof of Identity
  • Proof of Address
  • Passport-size Photograph

How to Update FASTag KYC details online?

You can update your FASTag KYC online by following these steps:

Step 1: Go to the official FASTag Portal.

Step 2: Sign in using your Mobile Number and One Time Password (OTP).

Step 3: Head to the "My Profile" tab on the homepage, then click on the KYC section.

Step 4: Keep your vehicle’s registration certificate, driving licence, address proof, identity proof, and a photograph handy.

Step 5: Fill in all the required information, and you're good to go!

If you want to update your FASTag’s KYC using your bank’s portal, follow these steps:

Step 1: Visit the official website of the bank or issuing authority that provided your FASTag.

Step 2: Log in to your bank's website using your credentials.

Step 3: Once logged in, find the FASTag section and go to the KYC area.

Step 4: Keep your vehicle registration certificate, driving licence, address proof, identity proof, and a photograph ready.

Step 5: Fill out all necessary information, and it’s done!

How is the IHMCL FASTag Portal beneficial?

NHAI FASTag offers the perfect solution for hassle-free travel on all national highways. It enables automatic toll charge deduction, allowing you to pass through toll plazas without stopping for cash transactions.

With NHAI Prepaid wallet, you enjoy a wider range of options for recharging your FASTag. You can conveniently use your debit card, credit card, net banking, or UPI to recharge your FASTag.

Moreover, NHAI FASTag provides flexibility in recharging. You have the freedom to choose your recharge amount according to your convenience and specific needs. Whether it's a small top-up or a larger amount, you can easily recharge your FASTag as per your preference, ensuring a smooth and uninterrupted journey on national highways.

What are the features of the official FASTag portal?

The following are the key features of the official FASTag portal:

  • SMS Alerts for Transactions: Receive SMS alerts on your registered mobile number for all transactions made through your tag account.
  • No Need to Carry Cash: Eliminate the need to carry cash for toll payments, ensuring convenience and efficiency during travel.
  • Online Recharge: Easily recharge your tag account online using debit card or net banking, providing flexibility and accessibility for topping up funds.
  • Web Portal for Customers:Access your statements and account details conveniently by logging into the FASTag customer portal, allowing for easy management and monitoring of transactions.

How to check your FASTag status?

To check your FASTag status, follow these steps:

  • Visit the official FASTag website.
  • Click on the "Login" tab located at the top right corner of the page.
  • Login using OTP authentication and enter your registered mobile number.
  • Once logged in, navigate to the "My Profile" section on the dashboard.
  • In the "My Profile" section, you will find the KYC status of your FASTag.

By following these steps, you can easily check the status of your FASTag and ensure that your KYC details are up-to-date for smooth transactions.


Q. Can I update my KYC online?

Yes, you can update your KYC for FASTag online, either using your bank’s portal or using the official IHMCL FASTag portal.

Q. How long does it take for KYC verification in FASTag?

Your KYC upgrade request will be processed within a maximum of 7 working days from the date of submission.

Q. Is KYC necessary for FASTag?

Yes, KYC is now a mandate for using FASTag for toll payments.

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