Should You Get a PDI on a Brand-New Car? Cars24's Inspection Data Says Absolutely Yes

Buying a new car is a proud moment. You have saved up, done your research, chosen the model and placed the booking. The natural assumption is that when the dealership calls you for delivery, the car will be perfect. After all, it is factory-fresh. But even the best dealerships can sometimes deliver vehicles with issues that slip through unnoticed. Transit damage, delayed storage wear or incomplete fitments are more common than most buyers realise. That is exactly why Cars24 created CarTruth New Car PDI, a professional, neutral inspection designed to make sure your new car is exactly what you paid for.

What the Data Reveals About New Cars

Cars24's internal pre delivery inspection data tells a story that may surprise you. Among new cars inspected, 15% have scratches before the buyer even drives them. About 10% arrive with dent or paint defects. Another 10% have had parts replaced before delivery, often without the buyer's knowledge. Parking sensor failures show up in 5% of new cars. Tyre issues appear in 5% of inspections. Battery problems are found in 5% of cases. And engine defects, while less common, still appear in 2% of brand-new vehicles.

These are not catastrophic failures, but they are issues you should not have to accept when paying full price for a new vehicle. A scratch that was there before delivery is the dealer's responsibility, not yours. A replaced part raises questions about what happened during transit or storage that required the replacement in the first place.

Why Transit and Storage Damage Happens

Many new cars spend weeks in storage yards or travel across long distances on open carriers before reaching the showroom. During that time, minor dents, rust marks or battery discharge can occur. Open stockyards expose vehicles to dust, rain and temperature changes. Rubber parts can wear out. Paint can oxidise. Batteries can lose charge. None of these issues are visible during a quick walk-around at the dealership, but CarTruth professionals are trained to detect these subtle signs that are often invisible to the naked eye. With a CarTruth inspection, you will know if your car has been repainted, repaired or tampered with before you take the keys.

What the 300+ Point New Car Inspection Covers

Every new car inspected under CarTruth goes through a comprehensive 300+ point checklist powered by advanced diagnostic tools and experienced automotive engineers. The inspection covers bodywork and paint finish for scratches, dents or repaint marks. Tyres, brakes and suspension are checked for wear, alignment and stability. Electricals and sensors are tested, including lights, infotainment, cameras and driver aids. Battery and ECU readings are taken through OBD scans to look for hidden fault codes. VIN, chassis and engine numbers are verified to confirm they match the dealer's documents. Every step is performed systematically to ensure nothing is missed before delivery.

Accessories and Software Validation

Dealers often promise add-ons like reverse cameras, infotainment systems, sensors or seat covers. But not all accessories are installed correctly or fully functional at delivery. Cars24's team validates every accessory, feature and software update mentioned in your booking form. They confirm firmware versions, system settings and safety alerts so your car is delivered complete, ready and updated. This level of verification ensures you receive exactly what was promised, with no missing features or half-installed accessories.

A Report That Protects You Now and Later

After the pre-delivery inspection, you receive a digital CarTruth inspection report. It is a clear, photo-backed record of your car's condition before delivery. Each checkpoint is documented with expert remarks in simple language. You can share this report with your dealer to request corrections before signing the delivery papers. But the value extends beyond the immediate purchase. This report becomes your authentic record of the vehicle's condition at delivery. When you decide to sell or exchange your car later, it helps prove that the car began its life in pristine condition, boosting buyer trust and resale value. It is digital proof that your car was thoroughly checked from day one.

Professional Neutrality, Nationwide Reach

Cars24's New Car PDI service is available in 220+ cities across India. You can book through the Cars24 mobile app or website. Whether your vehicle is being delivered from a local showroom or an outstation dealer, the team of expert car inspectors ensures a neutral and professional evaluation that is completely free of bias. The inspection takes place at the dealership, so you can be sure of your car before taking delivery. This matters because when you pay full price for a brand-new vehicle, you deserve to know that every promise, part and panel has been checked before you sign the papers.